Andaz Prague, by Hyatt

The Andaz Prague offers an attractive design and a good location. However, our recent experience indicated some areas for improvement in service and operational efficiency. Check-in felt quite lengthy, taking around 20 minutes, and seemed to require a colleague's assistance. There wasn't an introduction to hotel facilities or recognition of loyalty status. A later call to our room requesting visa details we didn't require was a bit confusing. During our stay, our room experienced a power outage. We spent about an hour in the lobby, observing some communication challenges among the team, particularly regarding room assignments and coordination. It took some time and the involvement of a more senior team member to secure a new room, which we packed in limited light. This incident wasn't mentioned at checkout, nor was transport assistance offered. Breakfast was generally average. While the aesthetic is commendable, a more consistent and streamlined service experience would elevate future stays.

We tend to stay in the finest hotels. I am an interior designer and THIS hotel is one of my favorites. Although it is not as old as some other charming hotels this Neo-Classical building built in 1916 is a cultural gem recognized for it's history. Completely renovated it opened in 2022. It's incredibly well appointed, the staff couldn't be more kind and professional, the rooms are beautiful and equipped with Nespresso Machines, Tea Kettles, etc., Loved the State-of-the-Art Shower systems and FABULOUS hand & body care products by the luxe brand Byredo!!! The restaurant is superb!!! I missed out on the Spa at the lower level...It looked BEAUTIFUL....I wish there were more things to do in Prague so I could stay there longer!!

I cannot recommend this hotel more. From the moment we arrived, we were taken care of so warmly, so excellently. Our porter, Peter, got us our welcome drinks, and taught the kids where the water and fruit sodas were always available at the lobby. Our three rooms were clean, beautiful, and all on the same floor. They have a very well trained waitstaff, and whoever manning their egg station in the kitchen made perfect eggs every morning I was there.

The hotel was amazing. Every where was beautiful! The room was great, maybe a little too warm. We didn’t seem able to control the temperature. We had breakfast included and it was a wonderful buffet. The reception desk answered all our questions about where to go. They had free coffee in the lobby and free happy hour at the bar. It was in a great location. We love the Andaz hotels. This is our third time staying at an Andaz.

The Andaz Prague hotel is one of the best hotels I have stayed in. Recently completed, 3 years ago, it offers clean modern atmosphere with unique beautiful decorative design. The service was exceptional. It was no doubt one of the highlights of my trip.

Andaz made our prague experience more beautiful…. ||1. the location is super central… walking distance from most places |2. the staff was super duper welcoming and kind … from the bell man to the front desk (rajat, katrina, akshit) all are amazingly helpful. pedro is super good with guest experiences and haitem, the night manager, was very helpful with our checkout and transfers.|3. the rooms are regal and comfortable |4. the breakfast format - a la carte is good as it avoids wastage and gives so many options ||Andaz, we will come back to Andaz for sure soon.

Amazing stay. One of the nicest rooms I’ve stayed in Europe, with a private patio overlooking the old town square with cathedral views and trams passing by. On arrival, we were unexpectedly greeted with a free upgrade to a junior suite room with views of the old town, by the friendly reception staff which was a very thoughtful gesture. Highly recommended.

The room is fantastic, very comfy, well designed, outstanding decor, super clean and great location. We stayed 3 nights and felt like home. The only complaint is the restaurant service at ZEM. We had dinner there one night. My boyfriend pre-ordered a birthday cake and requested to bring in after the main course. However despite he requested a few times. The server still didn’t bring to our table. The bill was also taking forever and missed charging the cake. And we had to wait again. We had breakfast there again the next morning, the lady server was not friendly at all. The food at the restaurant was great only the service needs big improvement given this hotel is a 5 Stars hotel.