Andaz Prague, by Hyatt

We own a boutique hotel in Sweden and are extremely happy with our stay. The room was fantastic with large windows out to the city, coffee machine and free minibar. ||||The cleaning service is exceptional and even includes turn down in the evenings and they even closed the blinds (a really nice extra attention to detail). ||||The bathroom was top class with lovely extras such as a light by your feet so you dont have to turn on the full lights in the middle of the night. Even a little ledge for your phone while you are on the toilette. ||||The breakfast was amazing, with an a la carte menu that covers most bases and a lighter buffé on top of that. ||||The interior is well designed and elegant. ||||I would highly recommend the Andaz Prague.

We had an amazing stay!!! A big thank you to Chris at reception for his warm welcome, and excellent costumer service skills. Natalia was fantastic, she gave us great recommendations on what to see in Prague and the best places to eat. She really knows the area well! The housekeeping team did an excellent job, cleaning our room every time we went out, sometimes even two or three times a day. Everything was always spotless. Breakfast was delicious, with fresh food every morning. A special thanks to Angela, our waitress, who looked after us. Overall, this hotel exceeded our expectations, and we will definitely come back!

We really enjoyed our stay at this hotel. We’re I town for our anniversary and wanted to stay somewhere that had a luxury feel. This definitely fit the bill. The hotel is in excellent condition and the staff was very attentive. We really liked our room and just all the attention to detail (heated bathroom floors!) Our breakfast at the hotel was included and it was very good. The options were varied and everything we had was delicious. The hotel is located in the Old Town and easily accessible to all the major tourist attractions (Astronomical clock, Powder Tower). The tram just outside the hotel which we took to the Strahov Monastery. You should stay here!

Should I rate it 4 or 3 stars? We can only highly recommend this hotel. The breakfast is absolutely fabulous, a truly memorable experience that we would gladly repeat. (However, it is worth noting that during breakfast, a staff member brings you the bill to sign without inquiring whether you have finished ordering—all-you-can-eat, is it not?). The rooms are spacious, functional, and meticulously designed, with great attention to detail. All areas, including the rooms, are impeccably clean, and the housekeeping team is exceptionally professional. The staff is friendly, courteous, and genuinely appears to make every effort to ensure guests feel at ease, which made us feel truly at home during our stay. However, I believe there is considerable room for improvement in terms of service quality. Prior to our arrival, the team responded promptly to all our requests, but I had specifically asked for a bottle of champagne to be placed in our room, freshly chilled, to celebrate my girlfriend’s birthday. While we were pleased that the room was ready by 1 PM, there was no champagne or welcome amenity upon our arrival. Initially, I assumed they would provide the welcome items later, but upon our return, I was extremely disappointed to find that what I had specifically requested, and had received written confirmation of well in advance, was entirely missing. Furthermore, the table was left bare, lacking even the basic amenities, which is not in line with the standards one would expect from a 5-star hotel. When I approached the front desk to inquire about the missing items, no apologies were offered, nor any explanation provided. The receptionist merely asked me to wait while consulting with their supervisor. Yet, where were the supervisors, whom I never had the opportunity to meet? Eventually, when the cake and champagne were delivered, I was surprised to see that the birthday message was addressed to someone else, not to my girlfriend. While we had an excellent experience during check-in, it was quite disappointing that no one asked about the quality of our stay during check-out, which I believe to be a significant oversight.

Our family of 10 spent 3 nights here over the holidays, including Christmas Eve. We came to Prague to enjoy the Christmas markets and enjoy all its attractions. We loved our stay at the Andaz. Centrally located, beautiful “newer” hotel with very comfortable rooms, and attractive public spaces. A special shout out to Pedro, the hotel manager, who along with the very attentive and kind staff went out of their way to make our stay a great one. The breakfast buffet and other breakfast offerings were great and the service friendly and prompt. We enjoyed a nightly cocktail or an afternoon tea in the bar area. We highly recommend the Andaz Prague, for a Christmas stay or at any time.

Loved everything about this hotel while visiting overseas for Christmas. Ambiance, service, room, and staff. Perfect hotel to stay with a family of four people. Used two adjoining rooms for my twenty year old boys. This provided us with privacy and they were still close to us when we needed them. Excellent location too! Would stay there again in a heartbeat.

This is probably our favorite Hyatt and we are globalists. The interior is just fabulous. The staff answered all emails prior to our visit and were very helpful throughout the stay. Our room was the wintergarden suite and it is just fabulous. Not to mention the beautiful bathroom! The breakfast was delicious and had unique options- not just eggs your way but fluffy Japanese pancakes, detox smoothies, etc. We especially loved one of the bartenders who is from Sicily! Dog friendly is a plus. The bell men were always helpful too. They greeted us by name. The location is Close to everywhere you have to go and convenient parking if you do have a car. This was our first time in Prague and we will definitely come back to this hotel. We can’t wait for our next opportunity!

This hotel will always hold a special place in my heart. As a guest, I cherished every moment—every experience was exceptional. The food is nothing short of divine, absolutely delicious, and truly outstanding. The service and overall atmosphere are simply unparalleled. I'm also beyond grateful for the incredible 1.5 years I spent working here, a journey filled with unforgettable memories. Thank you for everything.