carlosfO6578TM
Google
Our experience at Andaz Prague was nothing short of exceptional and truly memorable. From the very first moment we arrived, the level of service exceeded every expectation—from the welcoming and impeccably attentive front desk team to the private and guest-facing staff throughout the hotel. Every interaction was marked by genuine warmth, professionalism, and an extraordinary attention to detail that made us feel not only welcomed, but genuinely cared for.||||A very special mention must go to Gabriel, our Cuban compatriot, whose presence elevated our stay even further. His warmth, generosity, and authentic passion for the city were remarkable. He consistently went above and beyond, offering thoughtful and engaging insights into Prague’s architecture, social customs, cultural life, and entertainment scene. His recommendations and personal stories added a meaningful and memorable layer to our experience, making the city feel both accessible and deeply personal.||||What truly sets Andaz Prague apart is the hotel’s ability to deliver service that feels both seamless and heartfelt—attentive without ever being intrusive, refined yet wonderfully human. The team demonstrated an impressive ability to anticipate our needs, respond with grace, and maintain an atmosphere of calm excellence at all times.||||The experience was so outstanding that we extended our stay by two additional nights—and later added a third—especially after our original flights were cancelled due to adverse weather conditions. Rather than feeling inconvenienced, we felt incredibly fortunate to remain in such a welcoming and well-managed environment. The Andaz Prague team transformed an unexpected travel disruption into an opportunity to further enjoy the hotel and the city, leaving us with lasting positive memories.||||We cannot thank the entire Andaz Prague team enough for their dedication, kindness, and exceptional hospitality. This is service at its finest, and we look forward to returning.