Andaz Vienna Am Belvedere, by Hyatt

Amazing experience at the Andaz hotel. Rooms were clean, spacious, modern and stylish. Ideally located, a few minutes from a tram stop, with local shops and restaurants for convenience. Situated within a 10 minute walking distance of the beautiful Belvedere Palace. Staff were attentive, friendly and helpful. Rooms included three free drinks and a snack everyday. I particularly appreciated the fact that the rooms were equipped with everything you could need, and could request various different items if forgotten (eg. Mouthwash, toothbrush etc). My only qualm would be the sliding doors to the toilet and bathroom, which meant the shower door and the door to the toilet could not be closed at the same time, but this is more of a personal preference and not something that would put me off coming back. Would highly recommend!

To my surprise, there was still a lot of room for improvement in the service provided by the front desk and housekeeping staff. We arrived very early in the morning. As globalist members, we were allowed to check in at noon, but we arrived later than everyone else. We returned around 5 p.m., more than two hours past the normal check-in time, and the hotel still hadn't arranged a room for us, telling us to wait another 20 minutes for cleaning. It's very difficult to get through to room service by phone, and even if you do get through, they won't provide any service. They won't proactively inform you if something is missing. You have to wait for over an hour and make a third call before they'll tell you it's out of stock. If you request something through their mobile app, it will show as delivered, but in reality, nothing has been delivered. If you go to the front desk because you can't contact room service, the front desk will tell you to go back to your room and scan the QR code on the TV screen to request room service in the last ten minutes. That's the QR code we can't find no matter how hard we try. The front desk can't provide any help, can't help you make an internal call, and can't provide amenities like other Andaz hotels do. Thankfully, their breakfast restaurant service was quite good and professional, and their responsiveness was excellent. It felt like they were in a different place, and it was hard to believe they came from the same hotel.

We booked a two-night stay, including one free night, and requested to remain in the same room. Despite reserving four months in advance, the hotel could not accommodate this due to full occupancy. With no concierge, the front desk is consistently busy. So expect to wait 10 minutes or more for assistance. While the staff is friendly, the overall service falls below what we’ve experienced at other Hyatt and Andaz properties. During our stay, neither of our rooms had hand soap. When we requested some, we were told that the hotel had not received a delivery that weekend, and we were provided with a small bar of soap instead. My concern is why the bar soap was not placed in the rooms beforehand regardless of brand? this is a basic hygiene necessity. Our first room had a noticeable hole in the wall, something simple to fix but apparently overlooked. The second room had visible dust bunnies throughout, which further diminished the experience. By this point, we chose not to address additional issues and were simply ready to check out. If you’re familiar with other Andaz locations, you may want to lower your expectations or consider staying elsewhere.

Andaz Vienna Am Belvedere is a modern masterpiece, housed in a beautiful building designed by the legendary Renzo Piano. The rooms are incredibly spacious and well-appointed, offering a contemporary feel that matches the striking exterior. Its location next to the Vienna Central Station is extremely convenient for travelers, yet it remains peaceful. The breakfast was a highlight—varied, high-quality, and delicious. An exceptional stay for anyone who appreciates fine architecture and top-tier hospitality.

A truly excellent hotel. The rooms are very nicely designed with an intriguing style. Generally, it is evident that this is a quality establishment. The reception desk operates flawlessly, efficiently serving guests even during short periods of queuing. The hotel cuisine is also of a high standard. Regarding the location, the proximity to the railway station might be considered a plus, but those who choose to reside at this hotel are unlikely to have arrived by train.

We booked 2 connecting rooms for a family of 4. Although 1 suite can accommodate up to 3 max. They added a rollaway upon request. Hotel is modern artistic. Decent size rooms and bathroom modern. Front desk was attentive and gave us welcome voucher drinks. A small cake as we celebrate a family's birthday was waiting in the room. Housekeeping came daily replenished cooler with drinks a small snack. Breakfast was good covered by my Globalist status. Lots of variety and starts early. Hotel not too far from city center only 1 tram 10 minutes. Quiet location with a main train austin nearby with restaurant inside terminal. Overall great hotel.

We doubt we could have found a better place to stay in Vienna! We were close to public transportation and the bustling heart of the city for the Christmas Markets and historical sites but just far enough away for the hotel to be quiet and relaxing. The front desk staff was simply amazing! They made dinner reservations for us while we were out; they accommodated every special request; they answered countless "silly" little questions; they recommended places where the locals go so we could experience the real Vienna vs. the tourist Vienna. The room was spacious, modern, and very comfortable. The internet was great. We ate in the restaurant, the rooftop bar, and had room service...all was delicious. The hotel was a great value. We would stay here again without even considering other hotels.

I booked 3 nights in November to visit Andaz. Compared to other Andazs around the world. Andaz Vienna was way below my expectations. I normally don't write reviews of any hotels, but this time I felt I had to. The Good Part: Spacious & New Room/Amenity Scent Critics: One sparkling water and one bottled water were given per day. As my friend and I don't drink sparkling water, we asked the front desk if we could receive extra water. The front desk said no and connected us to the room service team. We understand there may be a policy difference, but I have never seen a 4+ hotel not offering extra complimentary water. When transferred to room service, they told us we have to pay 8 euros for a single bottle of water due to 5 euro room service charge. Maybe I could've understood if it was 3 euros and delivered by the housekeeping team? or maybe a vending machine available? When we ordered water (since there were no other options), it took FOREVER to arrive, so we canceled the order and just went out. And also, it took a while for the staff to answer any calls, and the phone inside the room was broken and had dust on it. Second, The Concierge. Before my stay, I emailed the concierge team if I could get a reservation at a famous schnitzel restaurant. There were multiple misunderstandings in the conversation which I gave up to request. During my stay, I asked the front desk staff if I could get the reservation. She reached out to the restaurant in front of me, and as they didn't answer the call, I asked the lady if she could give me an update on my reservation. She never reached out to me again whether by email or call. The housekeeping service was okay but below my expectations as well. The room was not clean when I returned to the room later in the day. I do not recommend staying at Andaz Vienna for this price. If I were to visit Vienna again, I would definitely avoid staying here.” 이 가격이면 다른데 갑니다

We checked in here twice, leaving for a couple days in between to visit Budapest. They allowed us to leave our bags and it was a short walk to the train station. Very convenient! We were also welcomed (and welcomed back) very warmly. Levah was so sweet and attentive having sent our bags up to our room when we came back a second time and even writing us a welcome note with a gift! We had the breakfast which was buffet style with a nice variety of items and fresh made dishes. The lobby and rooftop bars were also both nice with plenty of options to choose from. We'll definitely stay here again! Thanks so much for welcoming us so nicely!

It was a great stay and now see why they were awarded Michelin pin. Room was very comfortable with great views. Breakfast and service was very good as well. They gave us a custom chocolate dessert that look like rocks in the room which was a nice touch. Overall a very pleasant experience and this coming from a Hyatt globalist who's stayed at many Hyatt hotels around the world.

We stayed on July 21 for two nights. It was my first time in Vienna and the hotel. The room was very spacious and nicely designed. The staff are very professional, friendly and exceptional. The breakfast was very delicious and amazing. There were so many selection. We ate at their restaurant and had also room service. The hotel is very close to the city center, Belvedere Palace and the Arsenal Museum. It was one pleasant experience staying at this hotel. The experience is simply excellent. Thanks to Philip, Mustafa and Yarren of the Front Desk. Definitely coming back to this hotel and highly recommend this.

Excellent hotel option if you want to be out of the city center and close to the train station. I am slightly biased with my Hyatt loyalty but this might be one of the better Andaz hotels that I've stayed at. Here's what you should know: 1. Close to a train station stop and the main station in Vienna. It made hopping on public transport to get around the city as well as to other cities such a breeze. 2. Coffee and tea in the lobby to keep everyone going 3. Clean and spacious rooms with some of the most comfortable beds for the Hyatt chains 4. Excellent views of the Belvedere!

Great hotel. Nicely situated next to public transit and a nice walk to many different attractions and the central area in Vienna. Room was very quiet and comfortable with a nice view. Shower was awesome. I'd definitely stay here again whether for business or pleasure.

"Hello O-o, Vienna calling..." (repeat) ahhh muss the theme song! Stayed here 2 nights in early May 2023. The upgraded suite was amazing, new and well lit. Location is not super central but 3 metro stops to old town. The train station is only about 5 min walk away. We arrived at the station from Vienna airport and took the train from here to Prague, very convenient. The social hours was a nice touch. It was 4-6pm at the restaurant. They offered wines and apple strudel. We met a couple expats who were traveling with their dog (dog friendly!) and had a nice chat. Breakfast buffet was excellent. Services were outstanding, from front desk staff to restaurant staff to spa staff. It was really cool they even displayed train schedules inside the elevator. Close to some tourist attractions covered by the museum pass and we enjoyed a nice strolls before leaving the city. Too bad the rooftop lounge opens from 4pm so we didn't get to go up and take some photos before leaving town.

Such a wonderful stay oh my goodness! I even had a chance to have dinner while I was here. The rooms, the service, the food -everything was splendid. Definitely stay here if you come to Vienna!

The best hotel stay. Super friendly service (let's be friends everyone) on top of elegant professionalism. Fresh and delicious breakfast. Modern, sexy decor and very clean overall. The room was so comfortable, beautiful and cozy, I didn't want to leave! Within walking distance to a lot of Christmas markets, food, and bus station. Did I mention the espresso machines and snacks in the room? Highly highly recommend. Can't wait to come back.

Came for vacation and we were glad we chose this hotel! Rooms (5 star): Clean and modern. Bathroom floor can be heated! Nice rain shower. Cool art work and tech in the room to control everything. Very nice upscale hotel! They even have free happy hour from 5-7pm with free wine and small snacks. Location: not in the main city area but with Uber it's about 10-15 minutes and between 7-10 euros. The tram stop is a short block away which you can also take everywhere. It is walkable to the major train station. Staff (4 stars) Everyone was nice and helpful but I would suggest going over details of how to get into the city and sights to see more. We were told the tram is nearby but nothing about which stops to look for or how to get tickets for the tram or about day passes. So we just found Uber to be easier! Gym (5 stars): Pretty much everything you need for a great work out! Cardio, weights, Cables, squat rack, and a great view. Rooftop bar (5 stars) Nice view and comfy seating! It was raining so we couldn't sit outside but indoor seats are against the window so you still get a great view! They do have heat lamps outside though. Overall, I definitely recommend this hotel as long as you don't mind being a short drive or tram ride away from the main area. Most of the other hotels are older with smaller outdated rooms, so for a new upscale hotel this is the way to go.

I have stayed at several 5 star hotels in Vienna, and this one has been the best. The front desk staff were friendly, attentive, accommodating, professional, and unobtrusive. The room and workout area were spotlessly clean, modern, and well equipped. They didn't charge for bottled water and provided welcome Manner Schnitten. The workout room included free weights and a rowing machine, and the room's bathroom had a fantastic separate tub and multi-head shower. The style of the hotel is not an approximation of the past or future, but an embodiment of the now, and it extends to the rooms, which makes the rooms feel special and not cookie-cutter corporate bland like most hotels.

Amazing service. I twice needed service that required extending beyond the normal duties and the men and women at the front desk did so. First - I required a SIM card on a weekend, surprisingly a difficult ask outside of the city center with the new law that requires govt iD in order to register. They spent 20+ minutes calling around to find a place that was open and a backup. Unfortunately neither could activate it in store with an international identification but next door to one of the locations was a place that could and the other places directed me to other places that would be able to. The staff at the Andaz did the best they could to help me in my quest. Hopefully in the future management will allow them to sell, but more importantly register and activate SIM cards as a service to guests much like they'll change money on request. The other request involved late night food. After enjoying a delicious club sandwich off of the late night menu the first night (the only thing appetizing to me on the list with my weird dietary restrictions (no shellfish, pork, mango, mollusk, fresh cheese)) I wanted a change for a late night meal. A man at the front desk whose name I totally forgot to write down, helped me install the local delivery app and entered the address and arranged for the driver to deliver to my room (escorted by staff). This was above and beyond what many hotels have done and truly appreciated. I didn't try the breakfast but enjoyed the funkiness of the room. The desk was functional the bed was comfortable and I enjoyed the open closet, particularly the built in shoe trees. My number one issue was that the TV didn't rotate to allow for viewing out of the lounging chair in the King Deluxe corner took I was assigned. Hopefully this is something that can be remedied as watching from bed isn't necessarily great sleep hygiene. Really a very cool place -- I will return next time I'm in Vienna and don't want to be in the middle of it all. To the team here at the Andaz - great job! You made me almost stay an additional two nights though the call of the PH in the city center was a bit too much to resist.

Honestly one of the best hotels I have ever rested my head at. Service, comfort, cleanliness; the value was extraordinary.

I booked this hotel for one night at the end of our trip as it was close to the train station. It's new, it's different, it's interesting in design. It's very quiet, we didn't hear street noise or anything from the hallway or other rooms. Our room was large enough that you could have 2 suitcases open if needed. The bathroom floor is heated, there's a huge shower and an excellent hair dryer. The bed was very comfortable. Lots of lighting (poor lighting for make up application in the bathroom due to shadows) & options to plug in your gadgets for charging. There's complimentary wine/snacks in the lobby bar from 5 to 7. We enjoyed our dinner at the restaurant. We didn't have breakfast due to an early departure for the airport. It's about 5 minutes to walk to the Belvedere, home of a great art collection including many Klimt paintings. Would recommend & also try Andaz in other cities based on this stay.