Andaz West Hollywood, by Hyatt

I stayed at Andaz West Hollywood from December 24 to December 28 in a standard suite. While there were a few positives, the overall experience fell well below expectations for an Andaz property. The most concerning issue was cleanliness. The bathtub had multiple visible stains that remained throughout my stay. I initially overlooked this on the first day, assuming housekeeping would address it, but the stains were still present on the second and third days. In addition, the area underneath the living room sofa was extremely dirty, suggesting a lack of thorough cleaning. I also found stains on the bed sheets in less visible areas, further raising concerns about hygiene. For a suite-level room, this level of cleanliness is unacceptable. There were also billing issues. I later discovered an extra charge ($160) on my credit card that did not appear on the final bill, which required me to call the hotel and wait for a refund. This type of error should not happen and added unnecessary frustration to the stay. Additionally, the room manager promised a goodwill gesture of 15,000 World of Hyatt points to compensate for these issues, but the points were never credited to my account, which further undermined confidence in service follow-through. To provide context, I stayed over 130 nights at Hyatt properties in 2025, across various brands. Based on that experience, I can confidently say that this stay did not meet the standards expected of an Andaz property or even a comparable Hyatt brand. On the positive side, the location is convenient, the suite itself was spacious and had a unique layout, and the valet parking staff were friendly and helpful, which I appreciated. Overall, while the hotel has potential, the cleanliness concerns, billing error, and unfulfilled compensation significantly detracted from the experience. This stay did not align with the brand standards one would expect from Andaz or Hyatt at this level.

Spacious rooms with walk-in shower and good sound insulation. Great city views available. Lobby and bar/restaurant area are inviting. Beware not open late at least on weekdays, location offers many nearby sips and eats. Staff from greeting at valet to servers and front desk are informed and helpful. Marshall amp in-room Bluetooth speaker is a nice touch.

The hotel is very conveniently located near a lot of shopping and food. I love the atmosphere of the lobby and the general decor of both common spaces and individual rooms. They have very friendly, helpful staff (for the most part) and great amenities (but sadly the rooftop pool was closed throughout my stay due to the rain). The one major downside to staying here is that parking is quite expensive per night. There’s limited parking in the area but having a car is essential to exploring LA!

I will never stay at this hotel again. It was genuinely the worst experience with how many things went wrong and the attitude of staff, especially with what you’re paying for. I requested early check in and connecting rooms, which they weren’t able to accommodate and that was totally fine with me because hotels can never guarantee it. But once I arrived with my party (3 hours before check in) I got in the queue for early check in. I asked the woman helping me a question and she was condescending and passive aggressive which made me feel uncomfortable to ask anything. I waited in the lobby, as did many others awaiting early check in. Slowly, the lobby became empty as people got their rooms but I still waited for over 2 hours until the staff walked by me and realized I was still in the lobby and said she’d check on my room for me and come and update me. She never did and I never got the text from the queue letting me know the room was ready. I finally went up to the desk again to check in and another staff member was there and let me know the room had already been ready…..this was frustrating because there was no communication once the room was ready as promised. I finally get to my room and they gave me the wrong room. I paid for a blvd facing room (100$ more expensive) and they gave me a smaller room that faced the back parking lot. Once I let staff know they gave me the wrong room, they tried to say there’s essentially no price difference between rooms. I had to pull up my email confirmation and THEIR OWN WEBSITE to show them which type of room I got and their prices as shown online. They still tried to say there’s no difference but they’ll fix my room. They also offered to let me stay in the room and they’d take 32$ off. Keep in mind the room I paid for was 100$ more expensive than the room they put me in…they also weren’t apologetic for this at all. I don’t expect much, mistakes happen. But being okay with letting me pay extra for the nicer room while staying in the smaller room with no view was not cool and they were just like oh..okay. I also want to note that once I initially told the staff they gave us the wrong room, she said she was going to look into it and call us. She never did. This was twice now that she said she’d come back with an update and never did. Once this got resolved, which of course took a while, we got our room and the door was jammed and was hard to open to the point it seemed locked. We had to push really hard to get in, which I’ll note wasn’t a huge deal, just inconvenient after the already bad experience I was having. Anyways, wasn’t a big deal until the toilet flooded. It got my clothes soaked with toilet water …we let the front desk know on our way out to dinner and they said they’d fix it. Once we got back, the toilet had still not been fixed because the maintenance man couldn’t get in because of the door being hard to open. It eventually got fixed thankfully but it was just a series of inconveniences. I never write reviews but this was my worst experience at a hotel . I expected more from what seemed like a great place to stay. I do not recommend, I’m sure the nearby hotels are a lot better than the Andaz.

Amazing hotel, me and my family stayed here in October 2025 and everything was great. Decor was modern, ice machines on every floor and the breakfast is WONDERFUL. Top tier items for breakfast and one of our servers Jose, should deserve a raise. He was awesome with us and such a lovely man

I'm at this hotel right now for a weekend in LA. We made a poor choice in staying here and want to warn folks. 1. The lobby coffee is terrible and I mean terrible. Self serve machines with no options for decaf or anything other than weak brown water. 2. The "concierges" know nothing. I was looking for a recommendation for a massage and spa and one of them said "I dont actually know of any". Then the other one said, "try across the street." The manager the night before had told me the concierges would have good suggestions but apparently not. For a four star hotel this was a joke. 3. Waited on hold 12 minutes to call in a maintenence request this morning then got dropped by the phone system. Our shade is broken and a room light kept going in and off in the night. We have another 3 days and will make the best of it but will not come back.

We really enjoyed our stay at Andaz and could not fault a thing. The staff were attentive and made our trip even more special by upgrading our room to a suite as it was my 50th birthday celebrations. ||The hotel is in a great location to explore LA.

We arrived Wednesday night from Australia. It was a good first impression. We let them know we weren’t from LA and are visiting and have never stayed at a nice hotel before. For the price of the stay we felt it could’ve been more customer friendly. For example; we had no idea about the destination fees, because nobody told us. It’s written in such small writing that you’ll pay 20% extra on top of food prices if you wanted to eat at the hotel, plus tax and then an expected tip. With the destination fees, we could have gotten some discount or complimentary food with local shops and restaurants but had no idea of this until we were checking out. It was written on an electronic poster that only stayed for a few seconds. When we got into the hotel our bathroom power point didn’t work, our phones to call the front desk didn’t work, the tv channels didn’t work and we had mould in the shower. The beds were clean so that was a positive.

I researched before booking Andaz and read many reviews about the hotel so I was a little spectacle about my stay. I love hoteling (is that a thing?) and enjoy experiencing beautiful properties around the world. I read many mixed reviews but after staying myself I would absolutely stay here again. Kaitlyn at the front desk is incredible. Customer service super star. I felt at ease the moment she greeted us and got a wave and smile every time I passed the lobby desk. The room was on the 12 floor and facing the strip. Noise wasn't bad and black out drapes do wonders. The hotel is clean and the bedding soft. Had zero housekeeping issues and the pool was the best roof top pool in weho I've seen. Ate at the RH restaurant a few times while we stayed there. The fried chicken sandwich was bomb. Restaurant is open late which was really nice coming in late. Everything is walkable and there is a really nice convenient store (not gas station) called the pink dot one block away that has everything you could need or forgot at home. The staff were all nice and the 24 hour free snack bar was legit awesome. Oh and free wine during the afternoons. I'll be back! Thanks Kaitlyn for making our vacation a wonderful one. Your hotel is beautiful but your service spirit and genuine kind soul made it superb. Thank you and see you again soon. Bryce and best friend Anthony.

FiveStars for the staff at the Andaz!! From start to finish, staff was friendly, warm, welcoming and helpful. Valet staff was exceptional, front desk was absolutely kind and welcoming, Brian at the pool bar was exceptional. To the management. You are lucky to have Brian. He called us by name, moved chairs for us, went out of his way. Absolute gem! DJ was great, location was great. Really fun relaxed pool party vibes on a Saturday afternoon with everyone in good spirits. I only wish food was delivered in a more formal fashion with utensils, plates etc. rather than Togo boxes but it seemed to work. We would definitely do the resort pass again but just be mindful that you need to get there early to retain a seat. The staff is very helpful at finding one for you. Seems like a great location if you're in town to see the sunset strip. We are locals from the valley, so it was fun to spend an afternoon here. Thanks again to the staff! our group of four gals had a great time.

Stayed here for a week while I was in town for work. It is on a busy street, right next door to Comedy Store. I stayed on the 8th floor with a view of the parking lot in the back and beautiful houses on the hill. Room was great with comfortable beds and a clean bathroom. It was modern and well kept. The details in the room were well thought of. Their pool and seating area on the top of the roof was wonderful! It had great views of the city and it is well maintained. I have tried their market place where I bought breakfast and dinner several times. Quality of the food was consistent and good. Their staff were very friendly and hospitable. They made sure that my stay was comfortable and they deserve all the 5 stars.

I'm not sure what to say other than we were really disappointed after being at the Andaz in Maui. Of course this is a city setting. That being said there was no "Wow" factor here at all . Front desk staff were helpful as were the valet service out front . We were early so they keep our luggage until the room was ready. Later the person at the front desk brought our luggage . Short staffed? Not sure. We asked about eating and the restaurant was not open yet but the market was. Ordered a burger and a sandwich. The burger was good and the fries. The sandwich was forgettable . We are in the "closed " restaurant /bar" . Never figured about the table between the market and bar how it was used since later that night I went down to order(no room service) and I sat in the middle tables thinking it was the restaurant . No lights in the middle, or the Bar/Restaurant. Just candle light . Hard to read the menu. I ordered to take back to the room . The chicken was very good . Several items were not available . That's fine . Something I noticed, the market were dressed well. Everyone else... too casual . The bartender had a t-shirt with no shape , like you wear to the gym. I would expect "business casual " at the least . I've worked high end and more casual hotels. We all dressed well. You are representing the hotel . Best thing was the boots artwork in the lobby. Even the room was non descript. Nothing else to add.

3.75 stars rounded up. Though it seems I'm nursing a few grievances against Andaz, I'd consider staying here again for its prime West Hollywood location on the Sunset Strip. Walking distance to cafes, eateries, shops, nightlife, & convenience stores (i.e. Pink Dot) if you don't have a car. Room was spacious, however floor wasn't vacuumed properly before we arrived, nor was it vacuumed during our almost one-week stay. Bedding had a couple faded stains. Shower temperature handle was a little finicky; scalding hot or lukewarm, difficult to obtain a comfortable in-between. There was a strike in the lobby when we were in town, which affected the overall vibe, but front desk staff remained cordial amidst the commotion. Available near the check-in desk are a variety of complimentary snacks. Glorious pool area overlooks the Hollywood Hills. Somewhat lengthy wait time for elevator due to one of the two remaining non-operational for the duration of our stay. Ironically, best & worst part of our stay was valet; steep price of $65 per night, however, valet guys were super friendly & always delivered our car quicker than the ETA quoted when we texted for service. Much about our stay could've been improved upon, but nothing was egregiously bad.

First time staying at the Andaz and I loved it. Never realized this was a HYATT hotel and when given the oppuruntiy, I decided to try them for a stay for work and it's the best hotel I've experienced in West Hollywood so far. Checked on a Sunday through the app and requested early check in for an additional $50. I was hopeful I could check in around 11:30am and to my suprise the mobile app notified me that my room was ready for me at 10:30am. I was so happy! When I arrived at the hotel, it was defenitly very welcoming and loved the vibe. Went right up to my room, 917 where the room size beat my excpectation. It was so nice and huge! It had like a little hidden living room with an amazing view of LA. I basically didn't want to leave that little area lol. Bathroom was nice and the toiletries provided were actually of really good quality. Overall I would rate my experience a solid 8.5 out of 10. Next time I need to stay in the Hollywood / West Hollywood area, this will defenitly be my choice and can not wait to come back. Thanks Andaz for the amazing hospitality and great service.

This review is only for checking in with Nadia at the Front Desk. I've stayed here a few years back, but on this visit, I only stayed for 1 night. It was my birthday (10/7) and I didn't get to checked in till about 8 pm. We were obviously going out and I asked if I could get a late checkout. She said she could only give me till 1 pm. That was reasonable, but she also offered that I could check out at 4 for a $100. I was fine with it, but it was odd that she wants me to pay her on CashApp. The account on CashApp was in her name. I thought that was very odd. Is she keeping the $100 or is this a hotel practice? The only time this happened to me was when I was in New York and this front desk person ask to pay her in cash for upgrade. This is almost similar. Except this was her own CashApp with her own name. See the CashApp screenshot attached to this review. Some shady practice at Andaz front desk. ‍

After a 3 night stay, I'm a little torn on how to review the Andaz West Hollywood. If I could, I'd make it a 2.5 star review but I'll round up. As a music nut, I love the history of this place. The location is great if you're wanting to be in West Hollywood, near the Comedy Store and Laugh Factory. If you're just wanting to be near Hollywood, or LA in general there's better spots. The hotel itself is old, like 60 years, and it shows with its low ceilings, tiny bathrooms and overall layout. The place has been remodeled but the focus of that remodel seems to be dedicated to the lobby and restaurant. The hallways and room were dated both in layout and even style. The furniture was rather worn and the bathroom looked like a halfass remodel. In regard to what's really important for a hotel, the bed was too firm for my liking. The room was clean enough, although there was what appeared to be a rust stain on the sheets (hoping it wasn't faded blood stains). It's noisy. Between the thin walls and street noise, it's obvious why they provide ear plugs. Overall, a decent stay. I would NOT stay in the future unless I was going to an event at the Comedy Store, and I only for one night.

Stayed here this past week for our anniversary. This is a fine flagship Hyatt property that focuses on service and luxury. On check in we were helped by Leo. He is an outstanding manager and is also a fine human being. He was caring, helpful, friendly and welcoming. When we return here it will be because of Leo. He found us a fabulous room and stocked it with all kinds of treats. Also we enjoyed globalist breakfast in the Riot House restaurant. Our server Jose was outstanding. He saw to all our needs and made great menu suggestions. Ultimately any hotel is just a big box of bedrooms. It is amazing people like Leo and Jose that bring it to life. Double highly recommend.

I want to give a shoutout to two amazing employees at this location. I stayed here a few months ago for work, and it was my first ever trip to LA. I had a few issues, such as my suitcase zipper breaking upon arrival, and forgetting a hair brush. Nilaja C and Jesse E were so helpful and kind with everything I needed. They were happy to help and answer all of my questions without ever making me feel like I was bothering them. Nilaja especially remembered my name after the first interaction, and would greet me by name whenever I saw her! They made me feel welcome and comfortable to go to them for anything I needed. These two employees alone are a big reason that I'll decide to stay at this hotel again for any future trips to LA

Well booked room for three nights and no where does it say 100 a night for parking , so almost 2,000 for a weekend wow please don't wast your time much better options with parking around the area . The manager couldn't even comp the parking after driving three hours to get here. I would remove this review, if somehow they would compromise.

As a music guy, I love the history of this place. The place still has an interesting vibe left from its glorious past, which saves the place from a one-star rating. My wife and I were invited for breakfast last Saturday. I had the eggs benedict, and my wife the avocado toast. On both plates, we had almost hard-boiled eggs - and I had the worst Cappuccino I had in ages. I doubt I will ever go again. Worse: if invited, I will try to convince the person to go elsewhere. A shame really.

Was only in Hollywood for 1 night. The Andaz was fantastic. Want to thank Juan and Kevin the valet guys were wonderful to talk to. Front desk on check in was great and Katelyn on check out was so nice. Rooms and atmosphere were just what my daughter and myself needed to escape from Palm Springs for a night. We will be returning to Andaz soon. Thank you to all that made our short trip memorable.

Positive stay at Andaz in July! For a short getaway, we booked a suite at Andaz for right after the July 4th weekend. Our suite, 719, was huge- one large living room space, a bar-height dining table, a large king bedroom, and a significantly sized bathroom! The room does look tired and in need of some updating but it definitely met our needs. We liked the location of the hotel and customer service at the front desk was top-notch. Our room wasn't ready when we first arrived but the front desk associate called housekeeping while we were there to expedite the room preparation. It was ready for us within an hour. Andaz also has complementary snacks in the front lobby (great in a hungry pinch!) We spent two days at the rooftop pool- bartenders and servers were great and accommodating. They seemed to enjoy their jobs. On the other hand, the lobby bar bartender started shutting down the bar and closing up well before 30 minutes before closing time ( and the bar was full- we thought it was odd and asked him if it was last call. It was not- he said he wanted to get a jump on closing up.) All in all, we would stay here again. The hotel could use a little refresh but nothing that would diminish a good stay in West Hollywood.

The best hotel I've ever stayed in here during my work trip! Will definitely be returning here. Extremely clean rooms, beautiful views of West Hollywood.

The ultimate experience on Sunset Boulevard with iconic art and a luxurious vibe. We traveled to LA for work and the Andaz West Hollywood exceeded our expectations. Our favorite features: * Exceptional black art features * Clean rooms + friendly staff * Fitness center open 24hrs * Rooftop pool & bar with city views

It was a pleasant stay! The room was big with a king bed and a living room area and a fantastic view of the city. Quiet hotel but theme with music in mind so it is interesting to see the events they have daily at the lobby. Rooftop pool and bar is a n or small space but smell of marihuana is heavy. Restaurant at the lobby where you have breakfast was delicious and with a good enough menu for a few days of not repeating the same food. Service was on point from the valet parking guys to the lobby (Walter) to the waitress at the restaurant to the housekeeping staff everyone was friendly, kind, helpful, and very willing to help! The best thing is the location as it is very centric to everything you want to do in LA WORTH STAYING!

Lovely hotel, great location. rooftop pool would be the highlight but for us, the food in the bar on the first floor stole the show

Great location and amazing never ending views. Walking distance to many restaurants and coffee places. Great brunch and exceptional roof top pool. Their East facing corner suites are the ones to get.

The family had a fantastic stay at the Andaz....the former rock n roll Hyatt...besides the parking costs ($70 a day) and the ultra cold pool (that the woman at the desk could not believe it was not 85 degrees) the room...the view...the nook that overlooks the view...the complimentary snacks...the homage to 70s rock n roll...all great and fun. The roof deck is stellar and the morning coffee, overseen by Rene, who is a great, kind morning person to come in contact with, adds to it all. Will stay here again.

I decided to take try this spot today as it was not far from home. I chose it based on the ratings, however when I got there the checking in system was a bit odd. I basically was told just to take the elevator up to level T, but ended getting on the wrong elevator which got me up to the Penthouse. Luckily one of the people in the elevator helped me out. Anyway, once I got up I was hoping it would be chill and kid-free. Nope, there were at least five kids, one of them was pretty loud and annoying. I would guess about 75% of the people in pool are were resort-passing it like me. I laid out and swam for quite a while. The drinks were good and the ceviche was ok. They charge an 18% fee for pool service, which doesn't include the tip. Cleanliness wise, it was a bit dirty. Used towels left on lounge chairs for hours even after people left. There was also a piece of chewed gum on the lounge chair I laid out on.

360 Rooftop Bar view and pool....U must drop it like it's hot!!! The pour by the bartenders is perfect. The service and attention was great.

absolutely lovely! clean, spacious rooms, staff was pleasant and room service was mkre east coast paced which was nice. feels half-way to anything you need and The Comedy Store next door is a BIG BUS tours stop!

I stayed here while in town for leisure. I have some pros and cons about hotel but overall it's a clean stay where I had a decent night sleep. It's not exactly a con, but when I checked In I saw part of the carpet wasn't vacuumed with leftover food on floor. It was immediately taken care of, I was given a new room and I was given accommodations for the slip up. I am not fan of valet parking only and there's no other place to park near sunset Blvd overnight. Paying the overpriced valet was kind of necessary but annoying. However if you like to walk on foot like I do to explore a new place, Andaz is centrally located to restaurants, shops and an easy walk to Santa Monica Blvd. They also keep snacks in the lobby for guests and also take advantage of complimentary wine hour if you are into wine. The pool on the rooftop is pleasant but the deck is very small and the pool is sort of on the colder side.

Brian... oh Brian.. the pool bartender was the biggest vibe a girl could ever ask for! I came here on on pass with a few of my friends and he treated us like GOLD! He always checked in on us and followed through with all of our requests with a smile on his face. Not only will I be back for the pool but I'll be back for Brian because the hospitality is unmatched! ‍

I reserved a room months in advance. I called the morning of the reservation to see if I could check in early. The woman explained that check in time was 4pm, but since the previous guest had elite status and wanted to stay late I would have to wait until they checked out and the room was clean. She explained that even if they left at 4pm it would likely be until 5 or six, because as they have elite status, I will have to check in when they're ready to leave. I asked if there was another room available and was told that for an addition $900 for the night I could check in on time. I called again at 4pm and was told the room wasn't ready, again being told the guests still in the room had elite status so I would have to wait. I came to the hotel at 6pm after finding somewhere else to shower and get ready for my evening plans. The room still wasn't ready. The person at the desk explained as if I would completely understand that the previous guests had "elite status." So I get to pay for someone else to use the room until they're ready to leave. I checked in after dinner at 11pm. Oh, and as an extra insult, the gift basket a friend of mine arranged to be in the room when I finished the ALC never arrived. I wrote an email to the Andaz with no response. I guess if you're not "elite status" don't' stay here. The room was specular though, so I have to give it 2 stars. 0 for customer service, reliability or common decency though.

REVIEW FOR POOL ONLY! Awesome!!!! It is a little quaint but I love it! STUNNNNNING views! Great drinks, highly recommend the strawberry lemonade I believe called the Marilyn Monroe! There are lounge chairs and small beds to pick from. I love this place (: Check out the history of the hotel with photos once you get off the elevator on the pool level!

Ok this isn't the newest hotel on the block...but it is solidddd! Our family loves this place. Great for spring break or summer vacation. It's comfortable, reasonable and it's proximity to great restaurants and shopping can't be beat. We love it. Nadia at the front desk is awesome and really was wonderful and made things easy for our big family! So happy here.

The very first greeting that I arrived to was the valet parking attendant asking me 'How may I help you?' and I replied "I'm checking in". His only response was $60.00 per night for valet. Desk crew was very nice but the rooms I ordered were not available so they tried to upsell me. No. Then we took the hillside view standard king. There was no offer of lower price even though it was lower on the site. (developing) The old Riot on Sunset is way past prime and IDC what type of fence Hyatt name they place in it. Lipstick on a pig perhaps. The rooms while clean and pleasant are dated. terribly. Plenty of other cooler choices a stones throw away. They have seen the last of me here. Advise: It better be worth to or I guess the place is 'just OK'

Terrible valet system... you'll wait upwards of 30 minutes to pull into the driveway to valet your car during peak times. Very inefficient and such a headache to return to after a long day of events and activities.

$39 for 2 glasses of wine plus automatic service charge & bar fee plus tax. Service = generic!

The worst and very disappointing in this Hotel after all it is on the most busiest street in LA They will not bring u water u can only order from market that works til 4:30 u will not be able pay cash Only card, housekeeping not coming to check on u what u need pr clean the room, laundry very unorganized bad service ( lost my clothe, were late on delivery of 2 days). When u order Postmates or any form of delivery u would be forced come down to get jt urself They are not letting them up. I been here for a week Whole hotel smells very bad And the most important the front desk, everyone who works there trying their best, being polite, helpful as the way hotel has to treat their guests especially in this area! But there is one girl that make everything really hard for me, shes been having and attitude over the phone and raising her voice, its like i been filling bad thati have to ask her to place an order she very messing up everything I would not recommend this Hotel to anyone !!!!

Very modern hotel on the Sunset Strip that boasts an eclectic collection of contemporary art both upstairs and downstairs. My review is based on a stay on the fourth floor facing other hotels on Sunset Boulevard. The room was very clean and spacious - complete with seating nook. The lights from the hotel across the street do peek through even with the heavy curtains drawn, so that made for a challenge trying to sleep. The gym is great - it looks out onto Sunset Boulevard and offers Peloton bikes and treadmills so it was one of the few hotel gyms I enjoyed working out in. The rooftop is very nice - the outdoor pool is a good size and the views of Hollywood Hills are really nice.

WOW. Was visiting a friend in West Hollywood and he suggested this place. Wow. Wow. Wow. The service here is exceptional. The view is off the chain (pay for the sunset view upgrade and 4pm checkout!) I stay at a lot of hotels, but never was I treated like such royalty as when my hubs and I stayed here. (Ok it is LA and he has a LEWK that makes everyone thinks he is famous, but still lol) Everyone anticipated our every need, we got personalized recommendations from the hotel front desk stuff around live music to see, the guy getting our coffee and food order in the morning was so amazing. Even the bartender gave us an extra drink when the original whiskey I ordered ran out. And the DJ Friday night? Bonus secret hotel after party dance party! This place is da BOMB. Will definitely be back!

I've never not trusted a valet driver before, until I came to Andaz West Hollywood. I went to visit a friend who was staying at the time at this hotel. Jonathan the valet driver was so rude and very unprofessional. As someone that works in the hospitality business should always be welcoming, upbeat and very professional After all, this is how are you continue to get business. He need an attitude adjustment and possibly a one on one from his managers.

This hotel is so beautiful and so close to bars / restaurants . Jackson was so sweet and made check in very smooth & made sure my friends and I were accommodated & was also sweet enough to upgrade my room . I'll definitely be staying there again . The suit I stayed in was breathtaking , spacious , and had beautiful views . Also the valet guys were so cool and very helpfully with all my luggage . Thank you guys for a great weekend , especially Jackson @ reception

The last time I was here was probably 8 years ago on business. I didn't get to enjoy my stay because I was working on an overnight project for an off-price retail company. On this visit, my goal was to use the amenities and make the use of my stay. I recently stayed at another Hyatt hotel the weekend before and the service was excellent, so I am comparing a Fuji apple to a Honeycrisp apple. I like Honeycrisp apples and I stayed at a Fuji apple. When we checked in, I noticed that you have to call down for the extra amenities we take for granted: Pen/paper, q-tips, make up pads, etc. At the other Hyatt we stayed at, it was all in our room individually wrapped and sealed (less contact with others). Also, there is no valet because of COVID, but you can self-park behind the hotel and will still be charged $35/day. If you want to leave the hotel with your car, you need to go to the front desk to call for a valet to let you out of the lot. Since I mentioned the lack of amenities part in my comments to Hotels.com check-in, I was surprised the hotel manager immediately left a voicemail that they could bring extra items up and if I wanted to pay a little extra to upgrade to a Sunset strip room. I decided to pass. We did get to try one day at the gym (we had to cancel the other day and the following day was booked solid). You have to send a text to reserve a spot and you only get a 1/2 hour. I decided to try the Peloton that was available, but it took me 10 minutes to set up. Once we were done, an attendant in full PPE arrives to sanitize the room for the next guest. I like that they also leave a trail card in the gym in case you want to walk around the neighborhood, which we did. Comparing to my first visit a long time ago, they use to greet us with a glass of wine. Instead, there's water, juice and snacks available downstairs next to the front desk. There weren't any snacks or water in our room (though I just read some people had that available). You can order food through the Riot House, but it is pricey. On our final night, we decided to order out and eat dinner by the pool and order a cocktail from the bar. It was nice but get there early if you want a seat facing the Strip. Next to the bar, the wall read, the lyrics from Bob Seger's, "Hollywood Nights." I could totally feel that vibe. What it would have been like to have been young and partying in the 70's with the music, that sounds like fun! Overall, the room was clean, but parts of it seemed like it had a little wear. The bed felt like it was on a slope, but not a deal-breaker. What did bother me was the fan running on auto the first night. It made it difficult to sleep because I swear it was going off every three minutes and messing with my REM. Once I figured out how to keep the fan on low, I was able to sleep through the night. I love the old school rock and roll memorabilia - one of my favorite parts of the hotel. There are a lot of Instagrammable moments!

Carpet was dirty, it smelled like cigarettes in the room, the cabinets are beat up, the reading lights are recessed and I had to climb on the bed to refocus them, they do not follow up on anything. If that was not bad enough, when we booked two days prior to, they did not bother to tell us that there is a union strike and the strikers start at 7:30AM to 6PM or so and it is noisy, with bull horns and noise that imitates an ambulance. It is very hard to stay here. They also did not tell us that nobody was available to clean the rooms or make up the beds. Worst Hyatt experience I have ever experienced. I will NEVER stay at another Hyatt Hotel.

The Andaz is a hip hotel in a great location on the Sunset Strip in West Hollywood. The upstairs and downstairs is covered with interesting art some of which depicts the icons formally on the Strip. The rooms are spacious and clean. The rooftop pool is small and valet parking will set you back.

Been here many times over about 5 years. The bar at the pool often has different hours than advertised/ posted and they still don't have room service or food service at the pool according to the staff I spoke to. Sucks because nearly everyone at the pool would order food if they could. This poor valet had to enter my card information by hand because the device they use is broken and management apparently hasn't replaced it. Seemed strange and unfair to them. Also one of the soap dispensers in the bathroom has been broken for many weeks. Sometimes the wood keys don't work, have had to get them replaced minutes after being issued, and the door to the pool deck seems broken from time to time. Hard to get in, or out. With a few small tweaks, i'm sure there r others needed too, would be in 5 star territory. I also think they should hire more valets as there is typically a line/ wait to drop off and to pick up cars even during the day.

Came here with a friend. Ordered ribeye, salmon, and red velvet cake. Exceptional service, food was very flavorful and ambiance was spectacular. Will return again!!

I pretended I was Lisa Rinna just celebrating my husbands birthday. I pretended to yell at Sutton and enjoyed the food and the atmosphere. A+++++ I support widows and orphans btw.

As a Hyatt member, I was super excited to stay at this hotel. I love that they are dog friendly (although there isn't much grass around), and the fact they had a rooftop pool. Everything was great until the day of check out. My boyfriend & I booked the Deluxe King. I wanted to extend the check out since my boyfriends interview was extended, but I was told that wasn't an option. I spoke to the manager & was told the same thing (ok fine), but then was told if I wasn't out by a certain time they'd be forced to charge me for a half day. Even though when I asked for that I was told no, so they could book the room at a higher rate. I don't mind it not being an option... however I don't like being lied to or being treated like I'm not a paying and valued customer. Especially when I'm spending almost 400 for a night (after fees, etc).

Was pretty excited when I booked this place using Hyatt points until we arrived. Got there at midnight but for them to say that my reservation was for the next night even though my email and confirmation said a 2 night stay. But their system did not. They were 97% booked and it was a struggle to find me a room to fix their error. I was given a lower level room due to lack of options. I will say the manager however was amazing 5/5 for helping after waiting 30 minutes to get everything sorted out. She did cover valet for my first night, give 2 free drink tickets, and even 2 breakfast meals with a coffee for free since the room I was suppose to stay in was not available. That was the best of the trip here though. Valet is kinda slow to get your car, my cards for the room stopped working twice. Everything just kinda moves slow there. Asked for luggage cart when checking out and waited 30 mins until I just decided to carry everything myself. The second night the correct room we had "deluxe king" has a nice view. Rooms are nice, nothing crazy. Rooftop pool is very nice. Breakfast was delicious. Would probably stay at a different Hyatt location if I was staying in Hollywood.

We had the best experience from checking in till checking out room very clean the view was amazing , stuff was super helpful friendly....free snacks free wine free coffee we got free breakfast ..... valet parking was $60 the art work was breathtaking pool and bar was amazing everything was excellent.

Had a very nice stay here in mid June. They upgraded my room so I had a lovely view of the hills. Overall it was a very restful and quiet stay. Wifi signal was strong enough for me to attend a few zoom meetings and I liked the little cafeteria / self serve bar downstairs. It served me well for happy hour and for breakfast. My room was spacious and comfortable and I liked the modern bathroom. Decent water pressure - even with all the notes that since we are in a drought, they have to limit the water pressure. Checkout took a bit longer than it should have - though the attendant was very transparent that he was helping someone else. I also never did get my receipt which is why I waited in line in the first place. Would stay here again.

Ana at the bar was so great! She makes the best drinks, love this spot!! She took care of us.

We've stayed here many times over the years and love the place but the one big ongoing problem is their policy to sell pool day passes which makes the small pool deck really crowded. It's an insult as a hotel guest paying for a room on top of valet on top of their destination fee to then fight for space in the pool and on the pool deck with local day passers. Other nearby hotels like the London don't have such a policy. I would much prefer to pay a higher resort fee if that meant eliminating the day passes

Nice location. Employees are not very courteous and they seem like they are doing you a favor. I will not stay there again.

The rooftop pool is definitely a vibe and staying at the hotel was very relaxing and fun. Highly recommend