Andaz Xintiandi Shanghai - A concept by Hyatt

1. We arrived at 3:00 PM, but only one of our two booked rooms was ready. Wasn't a big issue cos we could drop our bags in the available room and head out. But given that checkin time is 2pm, it wasnt a good first impression to me. ||2. The blanket provided was extremely thin—so thin it was almost transparent when held to the light. I requested an extra blanket and was given one, but since we were in a twin room with two guests, I had to call again to request another. While the staff did eventually respond, the lack of anticipation and blanket quality left a poor impression.||3. The towels were very thin and worn—far from the plush, high-quality towels I’ve come to expect at hotels of this standard.||4. On one of the days, the bathroom trash was not emptied. More notably, the bed was never properly made throughout our four-night stay. The sheets were always wrinkled and untucked, as though the room had been cleaned in a rush with minimal attention to detail.||5. The internet was extremely slow throughout the stay. In a hotel positioned as upscale—and especially in a city like Shanghai—reliable, high-speed Wi-Fi should be a basic amenity, not a frustration.||6. While one concierge was excellent and helpful, the others lacked sufficient knowledge about local attractions and general tourist information. This was surprising and disappointing, as the concierge should be a reliable source of local insight.||7. The rooms not very well kept - there were signs of dusts on the ceilings - not a nice sight for a 5 star hotel.

Overall very good. The hotel is very modern, great location, friendly staff, and the room very clean. There is multiple beverages and candy at the check in area. Lynn and Neil was the highlight of the stay, so friendly and helpful. But the intern needs more training, had little unhappy incident during the check in. Most staff are very friendly and helpful. Don’t recommend the hotel spa, spa staff keep convincing me to pay at the counter instead of charging to the room. Also, I saw a girl shouting at the spa manager about the spy ||owner being the third one in other people’s marriage, very bad experience. Moreover, there’s a Female staff who claim as a Foreigner at lobby lounge said can’t speak Chinese, Next Second, she’s speaking, Chinese with other customers, Which is a little fascinating to me. Furthermore, The hotel Wi-Fi is unstable and the slow that I have to use my own data. ||||For that 8.5/10. I would recommend this property, great for business and leisure. But there is still space for improvement

I always enjoy my stays at Andaz! All the team there is very polite and and welcoming. They do their best to accommodate my requests and remember my preferences. This time Peter at the reception recognized me and greeted me with a big smile. Also the rooms are very comfortable and cleaned carefully. The location is perfect in the heart of Xintiandi, but that goes without saying. I will continue to choose this hotel during my stays in Shanghai.

Andaz has offered so many great things and services throughout my stay. I just want to give a huge thanks and full shoutout to all the amazing staff who worked hard from the day I checked in until check-out. Special thanks to Leo and Dylan.. Thank you so much for your kindness and help! 💙 I’ll definitely come back again one day to stay at Andaz Xintiandi. ✨

Andaz Shanghai is a wonderfully beautiful hotel right from the lobby to the rooms. Many artworks to admire and extremely spacious. Rooms were huge especially the bath rooms and complimentary drinks plus snacks were delightful.|Breakfast service was excellent however food choices especially the pastries can be better. However the concierge service needs to be improved. Not very helpful and warm

Let me start by saying I’ve stayed at a couple of Andaz properties around the world. London, Dubai, Prague. ||||The situation here is bizarre. There’s no way of putting this nicely but this property is brand damaging to Hyatt and the Andaz brand and Hyatt should be concerned about the experience here. ||||Firstly, the location is excellent. Great shops, coffee shops and historical points around the hotel area and really great location for exploring Shanghai. ||||Check in is a disaster. The “lobby” is very confusing, people standing around everywhere, hard to find staff, no clear signage for reception and the desks, which are pods in the middle of the floor, are cluttered and confusing. Check in took me 30 minutes! ||||Check in: confusing to say the least. Zero welcome, zero warmth, zero offer of water or a welcome drink, zero room upgrade based on Hyatt status, zero info on WiFi, amenities, food options or benefits and zero interest in me as a guest. When I asked about a room upgrade I was told and I quote “our general manager is very particular and does not upgrade people to suites at this property” hmmmm. I should have dragged my globalist ass to another property I suppose (said with no entitlement). ||||The lobby smells of fried food constantly. It hits you the minute you arrive. The lounge bar was good, great service and very good menu, excellent quality food and decent wine list. ||||The room. Oh the room. First room smelled so damp and musty I couldn’t even venture through the door. The smell hit me immediately as I opened it. The room they moved me to still smelled of damp and must but less so. The smell just lingered throughout my whole stay and was also in the hallways and elevator lobby. ||||There’s zero ventilation in the rooms. The bathrooms are old and clunky and smell again, of damp. The bed was comfy, towels were nice and the bottled water was good. ||||But it’s just meh. Really meh. The TV was rubbish, the lighting system and master switches didn’t really work, the wardrobe door was almost hanging off, the furniture was old and peeling, the WiFi was slow and the window blackout blinds didn’t really work. This is not the Andaz brand. ||||Not once, not even remotely did anyone enquire about my stay, ask how I was or bother really. ||||At checkout the employee was busy, distracted and just went through the motions. I didn’t even get asked if I’d had a good stay but it didn’t matter, I don’t think they cared anyway. ||||This is a hard no. Avoid. Stay somewhere that values loyalty and honestly, Hyatt, you can do much, much better than this in Shanghai. Get some damn ventilation in the rooms and sort the guest experience out. ||||My take out of 5…||||🗺️ 4||🛌 3||🍽️ 4||🚕 x||🚿 3||❄️ 2||📺 1||🔌 3||🛜 2||💡 3||👥 1||🛋️ 2||🏋🏻 3||🏊🏻 2||||Loyalty||Hyatt: Globalist||||Room||Booked: King guest room ||Stayed: King guest room

Fabulous hotel in a vibrant location. Very comfortable and quiet rooms with beautiful finishes and amenities. The adjustable lighting is fantastic - especially in the bathroom. Loved staying here and will be back!!

We had a wonderful stay at the Andaz in Shanghai, made even better by the exceptional service we received from Lynn at the front desk. From the moment we arrived, Lynn went out of her way to assist us with our room and check-in, communicating clearly and confidently in English, which made everything smooth and stress-free.The hotel is ideally located, close to restaurants, shops, and some of Shanghai’s most exciting attractions, making it a perfect base for exploring the city. Our room was spacious, beautifully designed, and incredibly comfortable, a true retreat after a day of sightseeing.The attention to detail, warm hospitality, and high standard of service truly stood out. Thank you, Lynn, for your kindness and professionalism. You made our stay at the Andaz unforgettable.We will definitely stay here again on our next visit to Shanghai!