Andaz Xintiandi Shanghai - A concept by Hyatt

I used ChatGPT to compare with the Grand Hyatt and Andaz Shanghai to plan our week-long stay in Shanghai. The AI suggested Andaz for me and I took it. The stay was awesome. Everything was as expected. I used my points and suite upgrade for the Andaz standard suite and paid the difference to get a better Attic Suite which is on 26th floor with a great city view. The breakfast was awesome. The restaurant service is the best in any Hyatt hotel I stayed before. The house keeping lady Ms Liu did a great job and very considerate and helped table setup for us when we wanted to meet with a few friends in the room. The location is awesome, walking distance to the museum, the city hall, the famous Nanjing walking avenue and nice west-style restaurants nearby and the subway stations to the Zoo and the major high speed train station (Hongqiao station) and Hongqiao airport as well.

Overall decent experience although the rooms are tired and not up to the usual Andaz high standards. A refurbishment would not be out of order. Also, there was construction in the building next door which would have been nice to know about before booking but fortunately the noise was minimal and didn’t bother me. Lights in the room were rather dim even with all of them on. All that said and done, the excellent service of the staff made the whole stay very pleasant and in keeping with the Andaz brand.

Doesn’t feel like a five star hotel. The check in counter is kiosk machine with staff assistance, which feels like a motel. No lobby sitting area with couches, guests have to stand or walk around when waiting for services or taxis. Room is ok, I love the hardwood floor and bathroom, but other than that, everything is very standard. Location is great, close to metro and shopping/restaurant.

Rooms are old and dark but considered clean and comfortable. Construction site opposite the room but did not affect us during our stay. Front desk was helpful and they have happy hour with free alcohol and fruits, and all day ginger tea and coffee which is a plus point. Convenient location with just a stone throw away from malls, mrt stations etc. however it’s considered a high end area so expect above average spendings.

Fantastic location right at the heart of Xintiandi, French Concession in Shanghai. Walking distance to all attractions in the areas e.g. restaurants and shopping center. It was first built in 2011 so pretty old but well maintained. All room equipment are modern and user friendly. Staffs are friendly, polite, and efficient. The only improvement I think is at lobby and restaurant/ bar area to work on the old damp smell. The rooms are perfect. We love staying here.

Great location close to great subway train systems of Shanghai city. next door to Xintiandi for great bars and restaurants. Extremely friendly hotel staff, and the robot if you every want some water to be delivered to your room is fun!

Everything is so good except that there’s smoking smell from the AC sometime and their air vent is not so good. If you are allergic, would give you in bad shape. The room is spacious and nice. Service is excellent they are nice enough to provide me the air purifier or anything I ask for. Location is superb.

Generell ok, nice view and location. Friendly staff but on avarage for the Region.||Really positive: Location and Breakfast. ||Really negative: mold smelling in the all building and rooms as well as mold visible in the airconditon of 7th floor close to the Lifts.