sidapohni
Google
Extremely bad experience since we first stepped into the hotel. Very disappointing for a 5-star hotel from the Hyatt chain. Old room and poor quality of provided amenities e.g. towel, duvet, TV, AC||||We were already quite tired from the long immigration process at the airport and the check-in process took more than 30 minutes!! (I booked 3 rooms for 7 people). ||||The assigned reception staff manually input passport details one by one - usually the standard protocol would be to photocopy the passport details for efficiency (this was what other hotels we stayed in Shanghai also doing). When the other staff members were free, no one offered to help reduce check-in workload to speed-up the process. There were no seating areas at the reception, at least we were not offered or guided to sit while we're waiting to get our room keys, so we were all standing at the small reception area for over 30 minutes. No details on the hyatt membership privilege were explained, we had to ask later (once we manage to get some rest...) ||||The room was old and had dusty smell, some of the amenities were not of a 5-star hotel standard I experienced. Old TV and AC, cheap thin duvet and towels that would give lints all over your wet body when wipe with it. ||||The only 2 upsides were its excellent location and well-equipped gym, then again, there's a better hotel choice right opposite, newer and similar price range.