Hannah Rieker
Google
Our stay at Kichwa Tembo with &Beyond was unforgettable for one reason — Joel, our butler. He deserves 5 stars, but the resort itself is more of a 3.5. He always checked in on us, ensured our morning coffee arrived right on time, and even went the extra mile to send us off with a perfectly packed lunch for our travels. His kindness, attention to detail, and genuine nature made all the difference in our experience.
We had incredible wildlife sightings — elephants, cheetahs, lions, black rhinos, hyenas, wildebeest, and more — but unfortunately, our game driver was not five-star. He made my husband and I feel like an inconvenience, openly expressed that he didn’t enjoy full-day trips, and admitted he wasn’t fond of early mornings. He rarely provided commentary or education unless we specifically asked, and my husband actually made the majority of the wildlife sightings. Compared to our other drivers at true 5-star resorts in Kenya, this guiding experience was a disappointment.
The shared game drive setup also did not feel luxury. It’s nearly impossible to schedule drives around all guests’ preferences, and the experience felt more like being packed in “sardine-style” to maximize numbers rather than offering the personalized, high-end service these trips promise — and that we paid for.
While we are grateful for Joel and the moments he made special, I can’t say we would return to Kichwa Tembo except to see him. For a true luxury safari, I would recommend a property that prioritizes small, private game drives and delivers guiding on par with the rest of the experience.