Andersen Windows

I am so disappointed with my experience with Andersen windows. What was supposed to be a September delivery date became a November and December delivery date. Andersen never communicated with us on what delays could occur given certain changes to the finishes, in fact Andersen windows didn't communicate with me once about why things are the way they are during the entire process. The only time I spoke to Andersen was when reps came to my site asking me how great they are doing. Not only was the delivery delayed to November, but we even had more missing parts that delayed more installations to mid December. Mind you we are building up in the Rocky Mountains. We had to cover our rough openings with plastic to fight off the elements. Unprofessionalism at it's finest with communication. Not a single care. This experience will make me think twice about who I use for my next project.

Excellent installation job of our new exterior French doors. The contractor was able to remove the old door and install the new one without disturbing any of the detailed interior trim. Communication with our Project Manager was superb. Will definitely use the again.

Costly project, nearly 25k; had several minor issues from the beginning but I lived with them because I’m that dummy who never complains. But when one of my door trims literally fell apart, I called on my warranty. First they couldn’t find me and the initial process was grueling but eventually they got a guy out. Weeks pass after his inspection and when I follow up, I’m told I have to pay for it because my warranty expired Nov 15. I said “but I filed the claim on the 4th”. Yes, but the repair man didn’t send us the estimate until now. I said “so it’s my fault he took three weeks”, shouldn’t a claim be based on the date I submitted it? She went on to say that does seem odd and she will see if she can waive $52. (What?) Of course I never heard back on that anyway. So I follow up with Sasha, who sent me the original estimate for the repairs. I pose the same quandary. And she says, oh, well, the first two people gave you the wrong warranty date and your warranty actually expired in October. I expressed my disappointment in the whole farce and she politely agreed to see if an exception could be made. Sasha never got back to me and isn’t answering my emails. I get that it’s only $342, but on the other hand, it’s $342 against a 25K job and honestly, if they had said no, sorry right up front, I probably wouldn’t be writing this review. But it was horrible. They approach potential customers with all these promises; you hear about lifetime warranty, 20 year warranty and 10 year warranty all combined in their commitment, and I never put much faith in warranties anyway because this is the usual outcome for coverage. What irks me is the way it was all handled.

** UPDATE 2 ** Final result was perfect. Can't say enough good stuff about Dave and Luis.. Super professional and very high quality of their work. Drop clothes everywhere to keep everything clean and the quality of their work was perfect. It was a longer path to get here but we are very pleased. ** UPDATE ** PROGRESS.... So let me say that this matter is now resolved in an amicable way after speaking to a representative this morning. This has been a long drawn out situation but I am happy to see Anderson stand behind their product. Let me also say that at NO point was any of this related to the people that work at Anderson. EVERY single rep I spoke to was kind, professional and helpful. This was all just a comedy of errors. Thanks to every one of the reps that I spoke to to see this through to a reasonable outcome. Only reason I can't change it to a 5 star is that this resolution should have come sooner.. ** ORIGINAL POST ** OK... So lets start with the good... EVERY single representative I spoke to has been wonderful.. Most recently I spoke to Diana C and she was just delightful to work with. I even commented that is must be a great company to work with if they are all so happy.. Anyway, Diana was great and has only helped defuse this situation I have with Anderson. IF this review was only based on Diane then it would be "5 STARS" truly Now on to the NOT SO great (why its NOT getting 5 stars). Not so long ago my installer purchased my casement window for me and soon after I noticed some SIGNIFICANT refractory rainbow areas (see pictures) and since noticing that I have discovered that the window has small scratches on the inside surface of the outside pane of glass. We FINALLY determined that it was a manufacturing defect and they would send me a replacement sash. Sounds great right? Well earlier this week (after 2 weeks) a window sash was delivered but it was for one of the side windows and not the main center window. Back to the drawing board I go.. So during all of this, I have spent a SIGNIFICANT amount of time working with representatives and senior technicians who have all been wonderful. Spoke with Randy yesterday (another great support person) and he worked with his senior techs to determine why the wrong window was sent and how to get me the right one. After something like 90 minutes on the phone (no fault of his) he determined that this should be handled be a senior support person and transferred me up the chain. It was determined that my center window did not have a sash to replace but that it was instead a "Direct Set Glass" window and asked if I had an installer. I said I did but I would run this by him. He was nice and said that he was going to put together a quote incase my guy couldn't handle this because its not a normal sash replacement and requires some specialized tools. So here's where it gets frustrating. My guy did not feel comfortable with doing that and the quote for a certified Anderson tech to come out was over $1,000 dollars. This is a bittersweet situation by which the company was handling the defect but in doing so that left me with a huge bill to fix the already expensive window that I bought. I am at a loss on this one because everyone has been so great but at this point I can not afford the unforecasted $1,000 installation and a large part of me doesn't think I should have to pay it. I don't expect the installer to work for free but I would think that Anderson would have a fund to cover things like this.. I will let you guys all decide. Great people. I had to work a little too hard for them to determine it was a manufacturing defect and the cost of an installer left me feeling really annoyed. Hope all of you find this review helpful. Bill

Our second floor large custom Andersen window failed after eight years, but stilll under 10-year warranty. Andersen had a new window made and efficiently installed, thanks to the fine work of Bradly Trampe.

Hi, I bought some new screens through Andersen and they fit perfectly except the one side was bowed, and the other screen had the clip missing. The gentleman that I was talking with put the money that I spent for the screens back on my card and said do not worry about Sending the damaged screens back. Everything worked out perfectly we actually hardly ever open those windows anyway so I really don’t need the screens. Thank you.

We chose the beautiful Andersen windows for our house and there was one window that, after we moved in, we noticed some draft. Upon contacting the distributor, a repairman called me to schedule an appointment. I was incredibly satisfied with the customer service and responsiveness time. He also was very transparent that because it was the holiday season he would not be able to come until the first week of January, Which was fine with us. Like clockwork, the first week of January, Jeff, the repairman, called me to schedule an appointment. He was extremely courteous, did the work quickly, and explained to us what the problem was with the window. Very satisfied with the service. This one window was the only issues out of the 25+ windows we have in the house, so I am very impressed with the quality of the windows. And Jeff did such a good job; there is no draft coming through that baby now.

Seashore Construction did an excellent job installing replacement custom Andersen windows. Their work was done on-time, on-budget and very professionally done. Their personnel were knowledgeable, courteous and worked very efficiently with minimal disruption to our house during the installation. They cleaned up completely before leaving the job.

I had 2 large double windows installed and they are beautiful. I was very happy with the windows and installers. Then when we had a rain storm with strong winds the kitchen window leaked across the top of the frame requiring towls to soak up the water. The window were still under warranty but every time I called I could never get a live person and never received a call back.

Since setting up a time / date for this company to come out and provide an assessment and price, it has agents calling me every few hours. The leave countless voicemails, txt messages. The stated reason for this harassment is to verify all the information I provided at the time I set up the appointment. They are insistent on having more than just me at the appointment. At this point, I feel like I'll need an attorney and a bouncer present. I know there products. Product is outstanding. The marketing / sales team are more focused on making it a time share sales meeting. Not happening. Good luck

Paid premium price for the windows when we built our home in 2000. They are all now rotting out. The glass is fine, the wood is crap. I never dreamt I would be replacing windows so soon. Interesting their website does not allow reviews. I think they know their product well. They did call me when I asked about buying sashes without glass. They don't sell that way. So pay $300 a sash??? And as for only lasting 20 years, too bad.

Adding myself to the "I wish I could give them ZERO stars" club. One year ago - YES, one year ago, we ordered Andersen 100 Series windows through our awesome and trusted contractor. Installation was done by his Certified Andersen Window Installer and when we were all looking at the finished, we all gasped that 5 of 11 windows were terribly bowed at the bottom. So bowed that I couldn't close and latch a few of them. We were told we needed to file a warranty claim with Andersen so our contractor got it started with his supplier (supplier needs to file the claim as they were the actual purchaser) L O N G story short, everyone pointed fingers at one another and Andersen would not take responsibility for the inferior windows. Andersen sent representatives out again and again, and they pointed fingers at someone else but wouldn't be accountable for shoddy workmanship. After 11 months, Andersen finally agreed to supply 5 new windows. 3 weeks later we got the new windows and the same installer removed the bad windows, checked, measured, and inspected all frames prior to installing the new windows and everything about our house was perfect and ready for the new windows. Got the windows in and - - - 3 of 5 new windows are bowed at the bottom. Andersen - 1) you have no customer service. Your telephone agents are rude and will not speak to anyone other than the person that purchased the windows (the wholesale supplier) 2) you are allowing 100 series windows to leave the production plant in Garland, TX without inspecting 3) allowing for shoddy workmanship with an inferior product. We paid a premium for these windows and I now get to look at crap for the next 10 years because I am certain they will fall apart and not last what we had hoped 20 + years. Warranty?? HA! We are now stuck with these windows because in all honesty, I don't have it in me to continue to fight this company. EPIC EPIC FAIL, Andersen.

We installed Andersen Series 100 Fibrex windows three years ago. 3 of the windows have had extension horizontal cracking in the sashes and the glazing beads have all come off. Andersen sent a rep out and they said it was an installation problem. We went round and round and they finally said they would sent us 3 new windows which did not help because we have stucco and would have to tear apart the whole back of our house. Fast forward we settled on having Renewal by Andersen (a separate company from Andersen) replace our windows at our cost ($11,000)! They did a fantastic job. The guy who torn the windows out found water inside two of the windows. He said he water had come in from the cracks in the sashes and the glazing beads and it wasn't an installation problem but a product failure. Beware of using Andersen windows.

Purchased wood Andersen windows for a large addition on our home this year. I needed these to match the previous Andersen Windows that we installed in our newly built home in 2006. I looked all over and could not find any other window companies that had the matching style as these. The windows that I just bought are NOT even close to what we bought in 2006. The wood is crap. These were ordered for 2x6 construction, (therefore they were ordered with the extensions). Two of the windows had no extensions on them from the factory & I had to pay a trim carpenter to build them out so we could frame them. This might have been the fault of MPC Lumber where I ordered them from, I do not know. These were supposed to be stain grade and they are definitely NOT. You would think Andersen would have questioned why 2 out of 12 windows did not have the extensions on them? The crappy wood that they built the extensions is full of blotches, does not stain properly. The trim carpenter-built extensions on the other 2, and the wood he got looks nice stained. The ones that were installed at the factory look terrible stained. Also, It seems like no matter how much I clean them the glass always has streaks. I got the glass that darkens it from the outside so you cannot see in so not sure if that is part of the problem. We ordered 2 large sliding doors in wood. The wood on them was subpar and the extensions were horrible, and some areas would not even take stain-very blotchy. Also BEWARE Anderson sliding doors come all in pieces and have to be totally assembled. Thankfully the framers put it together and the Trim carpenters installed all the trim and extension pieces for it. The worst part was I ordered the blinds in the glass and in 3 months one door blind was broken and would not go up/down. Now mind you this door has not even been used as we have no steps on the addition yet. I probably opened the blinds a total of 5-6 times and they were broke. I called MPC who called Andersen and they promised to "fix them". My understanding was they were repairing it. They show up and tell me that they are taking 1/2 of my slider and replacing it with a bare wood piece meaning I would have to start all over to stain it to match the other side and polyurethane it multiple times, then get the trim carpenters back out to uninstall and reinstall all the extension jams and trim. WHAT!! I kept the half of the door for future problems and told them to hit the road! NO WAY a $5,000 door should have issues in 3 months. I have purchased less expensive sliders from other big box stores and 10 years later they are still working fine. RECOMMENDATION-Look around Andersen today is NOT what it was years ago, and quality has surely went down hill.

I would leave zero stars if I could. Wanted to return a part. Had to call the help center! Cannot return online. After 20 minutes they gave me their address to mail back the part. They do not produce labels - even at a cost. They also do not produce RMA numbers OR Return ID's. After you mail it back to them - you need to call them AGAIN and tell them your tracking number! Is it 1980??? After the "help center" I chatted with an "expert" online and they told me the same thing as the call center person somewhere in the south pacific. And oh yeah - 20% restocking fee. Just terrible! Don't bother. Go somewhere else. ANYWHERE else!

I requested a quote and I have a disability and they never showed up. I am very restricted in how much I am able to do and planned my entire week around this contracted visit. No show. My contractor was supposed to show up at 6pm and so I will not be recommending this business and I refuse to work with them if they ever did show up. Do what you say and say what you do. Even the worst business can at least say "hey we're not gonna make it, sorry" that's normal stuff happens. Not even that. Thumbs down. Zero stars.

I had 15 windows replaced with Anderson windows my entire house, before the year is over they replaced three windows sash's , they sag in other word the sealed glue inside the windows starts coming off and sag, yet there are three more needs to be replaced ,vey disappointed with the windows! I would not recommend them at all! I am really regretting I did not go with the other brands.. Poor Quality.

My quote was outrageously high. Their sales presentation was rate one... especially the heat lamp test on their glass insulation test and their state of the art composite frame insulation..not to be beat. This sold me on their high quality but the pressure tactics on signing a contract at the time left me no time to reconsider or I would have lost the deal for that day. Based on price vs quality I signed under the pressure. I cancelled my contract within the 10 day legal rescinding period. After reading all the poor reviews on all the problems I am thankful not to have used them. Surely, I would never have thought of these warranty issues..... not with Andersen and prices believing their quality and warranty would be irrefutably backed up. This is unbelievable.. I'm happy not to have fallen into this misleading and misrepresentation... who can be trusted?

We had them installed a few years ago. They came and resealed a door and put in a new screen. They take care of the customers. Very happy we used them

DON'T BUY WINDOWS FROM THIS COMPANY. THE OWNERS/INSTALLERS WONT TAKE RESPONSIBILITY FOR THEIR POOR QUALITY WORK. We had all (21) of our windows installed by this company, at a huge expense, well over $20,000.00. We went with new Anderson 100 series, not replacement, windows because of their excellent reviews and lifetime warranty. At the time Palmdale glass was the only authorized Anderson seller/installer in the Antelope valley, so we called them. When the owner (Hal) came out to measure give estimates he said we use our own installers, great. The problem started shortly after the installations were done. Hal pulled the "you need to talk with the installers" routine. Sad First day of installation, according to the installers our half circle window was not measured properly (Hal had done all the measurements) and needed to be remade. I suspect they forced this same incorrect sized window in (because this window failed shortly after installation) when i say failed i mean the window fogs up between the panes, the joints of the of the window frame have separated, from being forced into the opening. This causes me to think the wrongly measured window was not remade but forced in. Also because the window frame was forced in the joints have separated, causing air/wind to come through the cracks. When we called to have it replaced they said HAL had sold the company and they no longer are authorized Anderson window dealers, but when i checked the Andersen windows website and did a zip code search Palmdale glass still shows up at #2 behind home depot, as of 3-11-2023. We asked what about the lifetime guarantee on the window and installation, they said "we will get back with you". After 3 separate calls regarding our half moon window we are still waiting. We made the 3 calls over a 2 year period starting in 2020, still nothing. Further since installation, the poor quality of work is starting to show up. The massive amounts of caulking to cover up huge gaps between frame and house are starting to show. Most of the windows are installed well but the ones that are bad are really bad. One of our office windows (slider type) was installed bowed, causing it to be hard to open and close, they came out and lubed it as a fix. The lube is a temporary fix as the window, even with the lube is still difficult to open and close. We have photos of all the poor quality work and the failed half circle window for reference. As far as the windows themselves they seem to be excellent except for the locking mechanism. We've had them (Palmdale glass) come out and replace three broken locks already. This particular service was excellent, quick and free. But again when it comes to the bigger issues, they are an epic failure. DON'T WAIST YOUR TIME OR HARD EARNED MONEY WITH THIS COMPANY

Had 2 windows and sliding patio door installed. Moisture and mold has formed around the edge, had only had them for 3 months and this was happening. Patio door wasn't installed properly And sliding door falls off constantly. Company that installed have retired. When we contacted Andersen to help they claim they don't have any Canadian representative and cannot help us!!!!! Garbage service and can't use your warranty. The rest of the windows will not be Andersen

GARBAGE, EXPENSIVE GARBAGE!!! We bought these very expensive windows from Simkin Hallin,Bozeman Montana $12,000.00 plus, for our up scale home. GARBAGE, EXPENSIVE GARBAGE!!! Told sales about the issue and got bogus excuses!! Now i have to put cheap plastic sheets over them in the winter to prevent this ice buildup. GARBAGE, EXPENSIVE GARBAGE!!!

Knowingly sold FAULTY windows for over 5 years. Have had numerous lawsuits. Only thing more annoying than the flies is Ryan shortess

If I could give a -10 I would. Never use Anderson!! I ordered my doors in June, installed in October without hardware. 8 months later still waiting for hardware (mis matched hinges, handles not what was ordered) and the financing they give... 8% per day!!! Look elsewhere!! Buyer beware

I had Anderson Windows put in my new house in 2006. I've always been impressed about their reputation. As warranty expired I've experienced several issues: 1) large casement window cranked failed. 2) the locking mechanism in sliding glass doors failed. 3) had to replace the hinged locking system in 8' French doors. 4) had to replace the upper sash in a 200 series window due to seal failure that caused sash to rot out. I would have expected at least the sash to be covered under 20 year warranty but no - glass is covered but frame around glass it is not. Very disappointed in how Anderson Warranty program operates.

I would give them zero stars if I could. I contacted their corporate office and they contracted with a local handyman to repair a window lock. In the process the contractor damaged my window frame. He has not been back for 3 months, claiming that he doesn't yet have the part to repair the window. Meanwhile, corporate decided to close the work order and charge me in full for the job being complete. This is a disgrace of ethical business. Every person I speak with says they are just following corporate policies and all they can do is reach out to the regional service manager to follow up. The right thing to do is to not close out the work order until the damage is repaired. But because they are dealing with contractors, as a customer, I am bound only by promises that this will get fixes. I'm floored by this policy and the lack of corporate taking more responsibility for the situation. My window is more broken now than it was before they did work on the window - but it is, according to their policy, ok to charge me in full. Outrageous.

Never again. Bought a storm door from them. Took a handyman nearly 4 hours to install. Door handle is unique to Andersen and is extremely expensive. Door won't stay latched or locked. The plungers are too short. I now have over $700 into this door thar doesn't work.

@Andersen Windows + Doors. They deserve 0 stars. My wife and I purchased Andersen E Series windows and last month had them installed throughout our house. Our E Series windows are double hung, aluminum exterior, stained wood interior. I wish I could say the windows' quality is what we had hoped for. Issues with the windows include: split and checked wood, outside daylight showing through sash joints, raised and porous wood grain to the point it is very rough to the touch and difficult to clean, inadequate filling of nail and staple joints, and a stain color that is nowhere close to the sample provided. The only thing more disappointing than the quality of the windows is Andersen Corporation's Senior Field Service Manager's response when he came on Aug. 6, 2024, and inspected the windows. The Service Manager acknowledged the rough finish on the windows and the raised grain. The service manager's suggested fix was replacing the sashes only, with unfinished sashes to be stained the correct color, but leaving the rough finished wrong color frames which won't match the new sashes. The Service Manager apologized that the solution he is offering is incomplete. The last communication I received from the Service Manager was on Aug. 7, 2024. We went to show rooms and talked to previous customers before ordering these windows. I understand sometimes things go wrong. At those times it is very important to know how these problems are addressed and rectified. Please forward to your friends. If you, a family member, or a friend is in the process of looking at Andersen windows, message me and I will set up a time for you to take a look at the windows they have sold us. They are not the show room pretty samples they parade out to their customers. Our windows are what Andersen's quality control allows to be sent out to its customers. Come to our house, inspect for yourself before committing. Our window package installed was $48,000+. I expected more from Andersen than an incomplete solution. #windows

we chose Anderson because we were sold on the quality and service promised. Sadly we are disappointed. They are the most expensive and the workmanship was terrible, the service has been..... well let's say they have not even been back to fix the issues. my arched window didn't match up, they used was the wrong color of caulk, the screen was damaged. Very disappointed. We have more windows that need to be replaced but we will be using someone else.

I hear TV adds from Anderson windows criticizing Millgard windows. which is laughable as my Millgard large window in kitchen is great, lasted many years while just as large Anderson ten year old window in bedroom is cloudy and no good at all. They say they support their product but it is not true. Obvious which product is better. Be aware of false advertising.

Stay away from purchasing storm doors from this company. I have nothing but regrets about replacing my old door with this "new" door. The purchase was made at the local Home Depot and they also installed the door. The amount of water that enters my home is above anything normal which means more damage is made to my house due to the poor quality of this door.

I had.my windows and doors installed end of October. Installers left a wire hanging on front of building and door knob would come off in hand when turning. Call anderson 4 hrs window to wait for them. Mind you already took two days off for installation. Now have to take more time off. Installed new lock. Have locked myself out of my house numerous times because the door knob does not always unlock when you turn it like it should. Jump forward first heavy windy storm since the drought and second floor window leaking. Stains on f8rst floor ceilings. Again 4 hr window, more time to take off. Drew shows up breaks trim around window and says nothing they did. I habe lived at my house 10 yrs and window never leaked. Also got a new roof in June and didn't leak after.new roof installed. My roof guy came buy and did a water test on roof. Roof did not leak, but window did when he sprayed water on it. I am ready to take this company to court. They play the blame game and it is never their fault. Not sure how they know if it is or not since installers are not babysat. Now I habe a windiw that leaks, a door lock I cannot use, stained ceilings and nothing is their fault. They don't even put new trim around outside of window. You can have all this and more.for the incredibly high price of 23k or more. Also, my roof guy said only way to fix leaky window is to take it out. I would habe been better off with Joe shmo or window nation. Very unsatisfied customer.

We have had a bad experience with Andersen Windows that I wanted to share. It appears to be impossible to review the company on Google, which puzzles me. We had an order due for delivery October 5th. The day of the delivery we were told that one of the windows was not delivered. The company has now told us it will be a full month before this single window is delivered. Every effort to contact the company to try to elicit a better effort on their part to expedite it has failed. My phone call with their customer service was very unpleasant. The woman was condescending and trying to imply the blame was on the part of the distributor, and then told me there was nothing she could do to expedite the window. I would never deal with them again, as they do not stand behind their service. I can't speak to the quality of the windows, since we still have not seen the one that did arrive.

I spent over 16k for what i though was quality on a slider and front door. Have had issues with both. Now every time it rains, there is a constant drip coming inside! Reached out twice to sales rep Mitch Toro and service and no reply back. Tried to sell me 150k worth of windows and doors i dont need. Only asked for a quote on two doors and a window. Dont buy from them, its NOT worth it!

I am a 25 year licensed residential architect who recently purchased a 100 series patio door from Home Depot in Reno Nevada . The door was professionally installed by a gen contractor licensed in cal and nevada. Shortly after install the lower sill warped by an inch over a 6 foot span. Home Depot notified Anderson Windows and I was contacted . The poorly informed Anderson representatives informed me it was an install issue and not covered . I asked each representative why it was not installed properly , each provided a contradictory answer . One said i did not use adhesive and it was required the other asked if i did and if so the warranty would be void . 2.5 hours worth of phone calls all giving me the run around. The Home Depot rep confirmed it was a song and dance to avoid warranty coverage . Avoid this product and this manufacture. There are much better products produced by other manufacture's with a solid reputation for customer service and quality .

Terrible service by one of their recommended service providers A rip off did as little as possible and told me a needed a much more expensive fix for two of my doors Pathetic

House was built 50 years ago with Andersen windows. We moved in almost 30 years ago now. Spent the first 10 years replacing with Andersen conversion kits, narrowline to tilt in 400s. The windows are still better insulated than originals, but I would not buy again. The tilt in feature is the worst design ever. You have to slide wedges down and try to force them in the front sash to allow tilt in. Then remember to move them back up or else the back sash, if you can push the side in enough to allow tilt to work, will snap them. Oh yeah, by the way, wedges are not replaceable... If you are successful in tilting the sash back in place, the mechanism creaks in an ungodly, ear piercing manner and, if you're lucky, will not break. Half of the windows splintered out and one took many tries to get back into place. Luckily it still slides up and down, but I will not attempt to tilt in again. Next owner will need to deal with that. I purchased all of my replacements through Home Depot and at the time felt it was a fair price for what I believed to be a better quality window. When Renewal by Andersen stopped by and I heard their prices, I gagged. Never again.

We had an issue with our bedroom windows and they never called us back to at least let us know there was nothing we could do about it. There was some miscommunication and the wrong windows were installed and a manager never got back to us. Now we receive our first bill and are furious that we have to buy a new ac because we can no longer use the one we have. This is insane considering the amount of money we're spending! Do not waste your time with this expensive company that doesn't even fix the problem!

Product I bought, patio door with built in blinds, break every other year or two. Yes, it's warrantied; however, it takes forever to get a replacement. I reported the last breakage in February, I'm still waiting. The next time I need a window or door, I'll buy some other brand.

Few things you should consider, the lack of these andersen representative, they claim they put their customers first. Don't believe that. All they care is money coming into their bank accounts. They clearly don't care for their customers needs. Chris palmerini is the worst andersen representative.

We ordered new Anderson windows from Home Depot for our home, which included 9 sliding patio doors. They were bronze-colored Fibrex, but Anderson only makes that color on three sides. The bottom is grey, which looks awful against most of our flooring and our exterior trim. There was no indication that is what we were ordering. Anderson is not willing to do anything about it. I urge everyone not to buy Anderson Windows. It's a terrible company. Anyone can call me to talk about our experience at 406-670-8318 - Ken

I got a quote from Anderson windows and a highly recommended local company. Local company I was quoted 10k for energy efficient standard replacement windows. Anderson was 60k. Lol. 2500 to 4000 for a standard window. Completely outrageous

BEWARE of these windows! The stringers that hold up the windows are made of cheap twine that break within an unacceptable amount of time. One Andersen cut off my pinky like a guillotine!

Andersen advertises a 20-year warranty on the glass of its windows. Well, I can tell you they do not stand behind that warranty. My 2010 400 series windows that they claimed are self-washing windows have turned into a nightmare after 12 years. The first 12 years were great, all I had to do is wash the outside of the window with a hose, now I cannot get my windows clean in any normal way of washing them. We tried Windex, ammonia and water, white vinegar and water, nothing worked. Called Andersen and they sent their representative over. This guy was more like a hit man trying to avoid them warrantying their window. He actually cleaned the window with a glass stove top polish, this is a mild abrasive. He then told me to be careful not to put too much pressure on the window or I will ruin the glass. I am also certain that this would void the window warranty. THIS IS INSANE!! I HAVE TO USE AN ABRASIVE TO CLEAN MY WINDOWS AND BE CAREFUL NOT TO RUIN THE GLASS!! TELLING SOMEONE TO "POLISH" THEIR WINDOWS TO GET THEM CLEAN!!! AFTER 12 YEARS THIS IS NOT RIGHT!! ANDERSEN STAND BEHIND YOUR WARRANTY, THESE WINDOWS ARE DEFECTIVE OR MAYBE ALL YOUR WINDOWS ARE GARBAGE LOOK AT THESE REVIEWS

Very disappointed after replacing all our windows and several doors with Anderson products 2-3 years ago. - Twice windows have fallen out when opening them. The first time occurred the first time I opened one of the windows. When this issue occurs it bends the swiveling hardware at the bottom of the window that makes the window open and close, it also often cuts the rubber window seal around the window. When the window falls out of the track at the top, the windows are difficult to get back into place and re-attach at the top, and at best the swiveling hardware attached to the bottom of the window has to get 'bent back' for the window to function. The 'windows falling out' issue is due to a cheap 'doomed to fail' small *plastic* piece that attaches the window at that top to it's track. The entire gravity on the window to hold it horizontal is applied to this plastic piece with a small claw that slides in the track, some of the many flaws with this design: -- The track itself will wear on the plastic making it looser and causing it fall out -- Plastic becomes weak and brittle over time -- The plastic piece is too small and weak to effectively hold the window up --The window tracks themselves create friction on the plastic piece on both sides that will further lead to the plastic piece wearing out and failing. If plastic is so great and is a suitable high quality material why not make the whole frame and everything else about the window out of plastic? Oh because you want the consumer to see wood around the window to think it's high quality. But then the parts the consumer can't easily see, that actually hold the window on are plastic. It's exceptionally disappointing to invest this much in a long term product that has no chance of standing the test of time, or even to function well when brand new or now two years old. I think this Anderson product may be 'ok' at best for smaller windows, but they should not sell it on any medium size or larger window, that said I feel this plastic piece would still fail after a few years on a small window, it is exposed to the elements and is on the external side of the gasket. Next complaint would be the plastic and other seal materials around the windows. In some cases the plastic pre-gasket ship 'crimped' or rolled over on the edge which makes the plastic piece have a gap. Further if the plastic pre-gasket is pushed at all, for example when the window falls out, it will not go back into place and leaves the gasket below exposed. Rubber seals on the expensive high-end Anderson sliding doors come unglued and roll away from the position they are supposed to be in reducing the R factor. The Warranty appears very crappy. According to the warranty, Anderson will not really take ownership of your experience with their product or ensuring you have working windows. It's a warranty such that they will provide replacement parts, or potentially allow returning a window for repair. Sending me a replacement plastic piece to replace the prior plastic piece that failed doesn't really resolve my issue of having windows that will randomly fall off their track, further its very difficult to replace the small plastic track-attachment when it fails, I'm unable to do it myself. If I send a window back for repair then I have no window on our bedroom. Anderson risks a few cents for this cheap plastic part to replace it when it fails but doesn't have to actually do anything toward getting me what I thought I was buying, reliable working windows. In order to have working windows I have to basically bend the metal glides back and replace the cheap plastic piece, if I wanted a window back in the condition it should be I'd have to send the whole window back which is so inconvenient I won't end up doing so. Rich Anderson executives, maybe this will be an analogy you can understand. The BMW 740i and iL had plastic timing chain tensioners, this caused the car to basically become 'totaled' often at only 90-110k miles when that part failed because it was so expensive to open the engine to replace the plastic timing chain guides people would junk the car (the most expensive BMW in the line). Best Regards, keep celebrating high stock evaluations, big distributions and sales strategy meetings in Aspen. I guess I can afford to buy new windows (from another brand), but I really feel shitty about folks who finance new windows for their house on a budget and then have problems like this. Maybe spend as much time on your actual product as on on your creative dispute resolution class action opt out.

We had an Anderson Service person come to our townhome for some repairs that took him 1.0 hrs to repair (basically some shims and one weather striping piece. We paid $830 for one hour of labor. I spent 2 - 3 hours of my own time trying to get an equitable refund. Didn't happen. DO NOT prepay this company.

Well, we always thought Eagle windows were the best but since Andersen bought them, not so. These are windows in a new home and for 2 years this is what they look like and when representatives come out and look, they just say it is what it is. Do NOT buy Andersen windows. The worst company and their corporate office is not helpful, don't answer phones or return calls since they know this is a problem they don't care to address. One of the Andersen/Eagle response is don't use Windex to clean your windows.

Buyer Beware of Andersen Windows. I spent 40,000.00 dollars on Andersen Eagle windows from the Andersen Window dealer here in the Colorado area. Have been trying to get the proper jam extensions sent to me since 11/23. It is now 3/8/24 and after three attempts along with pictures I sent of what is needed, I was always sent the wrong pieces. Still waiting on the fourth shipment of the 2 pieces that I need to finish my windows. Corporate customer service is less than pathetic. They don't email or return a confirmation like they promise. Seems they always give inaccurate information. Can't get a straight answer from them. I wish I had gone to Marvin Windows instead. I'll never buy another Andersen Window product again. Their product and warranty isn't worth the paper its written on.

I do not recommend Anderson as a company. Windows are good but the follow up is awful. The company believes that if they ignore you, you will just fade away. Since day one we have had nothing but problems from the order to the windows arriving and the installers leaving the job. I contacted Anderson about my windows growing mold and it could not be cleaned. I was told you need to clean your windows each year, and I explained we had been cleaning and that is how we noticed the mold. The problem kept growing each year. I have never seen mold grow on a window that was taken care of. There was a no warranty with this company. This is specially sad after the amount of money it cost us to purchase the windows. Be very careful if you use Anderson (the company) to purchase and have your windows installed. Poor customer care.

Go get cheaper windows and doors. Andersen is a waste of money. They hire out their contractors who do crappy work and we are constantly having "their" people out to my house to fix their shotty work. windows leak in cold air, door handles fall off. Waste of time and money.

The process is mostly about selling a window(s). The sales person said the new windows would look like the other, existing windows. They do not. If I knew the color and design would be so completely different, I would have shopped around. The installation process was terrible. Caused damage, even though the sales person said the process would not cause damage.

I heard a lot about Andersen windows, so when I had my house built 16 years ago I had Andersen windows installed. What a big mistake that was, they have been nothing but "JUNK" I have had to replace two lower sash's do to the wood rotting out on the inside of the house with no evidence of any damage on the outside of the windows. Now I have two more sash's rotting on the outside. It appears to me that since these windows are in the sun all day the vinyl cracks which allows water in rotting the wood inside the vinyl. As someone that used to remodel houses I would just buy an all vinyl window from home depot install them and tape the outside frame with good results, some windows have been in for over twenty years with no issues.

I have a new construction home that placed Andersen windows into the home when it was built in late 2015. Along the way, we have had nothing but problems with the Andersen windows installed in our home. Broken seals, condensation, and large drafts flying into our rooms in the winter. Upon notification to Andersen, they simply advised that the company sold off that product line and would not be willing to help in any way with the warranty on the windows. One of the appeals of the home / builder was the Andersen window name. Their lack of customer appreciation, product support and follow through has been the worst experience I've had with my home. I would not recommend any company that does not stand by their product nor cares about the well being of their clients. If I did business this way, I wouldn't be in business. Do yourself a favor: stay away from doing business with Andersen.

Avoid. Avoid. Avoid. I hope their products are better than their installation service and sales reps. We have had an unfinished installation of one window for 3 months and have been told that we'll need to wait at least another 4 months for one door (that'll bring the overall project duration to an estimated 10 months - with no promise of an install date).  They're quick to respond to a potential sales call but their responsiveness is lacking (at best) afterwards.  Lots and lots of excuses about supply chain issues - we get it.  There is NO excuse for not completing an install as contracted.  They pressure you for payment in full (after already receiving more than a 50% deposit) with minimal work completed.

I have had a horrible experience purchasing french doors from Andersen. They have never been able to shut properly from the beginning and parts keep breaking. I have now ordered my 3rd set of parts that my husband has to install himself and per your customer service, you are hoping it fixes the problem. My question to Andersen, is why keep guessing. Why wouldn't you want to send out an expert door installer to diagnose the issue and fix it once and for all so that we don't have to keep calling every 6 months to order another replacement part? Pay for the labor, fix the door and make me a happy customer. I will never order from Andersen again because of this lack of customer service experience.

I've installed Anderson windows many times before, went to order windows for my own house, there was some confusion and the windows came in the wrong size. Anderson won't do anything about it. They weren't special order or anything, just normal windows that don't fit my house and they won't exchange them. Horrible business practice, I will recommend everyone to avoid using them in the future.

patrick in marketing needs to improve is acting interviewing diana very wishey washey asking her question about her service do you think she is going to be negitive on her answer come on patrick get real