PistachioGirl
Google
I found this place on the Lonely Planet website, quote: "three apartments they rent out (by the room or in their entirety) – all centrally located and eclectically decorated with lots of designer touches and an eye for beautiful furniture..." I was booking last-minute, and had understood by now that paying 300 Euro per night for a mediocre hotel room in high season was nothing out of the ordinary in St. Petersburg. So I checked out the reviews, found nothing but 5-star raves, and wrote to inquire about availability. I had read that they were not quick with their replies, which was an understatement. After the first e-mail contact I got into the habit of phoning Sasha in order to finalize the booking since we had little time left before our departure. She offered the Homestay (which came with some pictures looking attractive enough) at 90 Euro and a whole apartment to ourselves at 150 Euro. I told her we weren't the bathroom-sharing types and that we were happy to pay 150 Euro per night for what I expected to be a fairly decent accommodation in a central location. I called her once more to verify the location and she said, "It's right next to the Homestay. Don't worry, it's a nice place, you will like it." We took her up on the 30 Euro airport transfer and although I'd never been to St. P, I'd studied the map so often by now that I realized we were dropped off at a totally different canal, i.e. Fontanka and not Griboedova. Okay, no big deal. Still central, right by Nevsky Prospekt, although I would have preferred the other location. I had told Sasha we only had 2 days so we didn't want to lose time waiting for the keys. She was only 5 minutes late. Fine. We then were led through a dumpy courtyard and dumpy staircase, and still I thought, that doesn't mean much, expecting a nicely renovated apartment behind the final big door. Alas, it felt as if we stepped almost 100 years back in time. We never found out who normally lives in this studio, but it was a mess, and the person's stuff was everywhere. The previous guests' luggage was also sitting in the apartment. They would pick it up later today, she said. I told her I'd prefer her to be there when this would happen, now that we had our own stuff sitting there. Whether she came, who knows... She changed the sheets in front of us, which I thought rather strange, yet at this point also comforting, in the sense that at least we knew they had been changed. It prompted me to ask her whether the apartment had been cleaned prior to the arrival. She said yes, a little white lie, judging by the layer of dust and hairs in the bathtub corners. The little kitchen was grimy too. The whole place was a dump and I felt like a total idiot when handing over 450 Euro for our 3 nights. I just wasn't in the mood of starting our brief trip with a big fight and I also didn't want to lose time looking for another accommodation. The room itself wasn't a big deal to us, and the kitchen we barely needed anyway. The Wi-Fi worked well, and the place was quiet (I'd expected a canal view somehow, but that might have been my misinterpretation, for our studio was in the back). The bathroom however, was a disaster, and in hindsight, the shared bathroom at 90 Euro doesn't look so bad now. Sitting in a yellow-stained bathtub with a hand-held shower could have been comical, had we not spent 450 Euro on it. We felt scammed. The toilet seat (a tiny round model I'd never seen in my lifetime) has a substantial piece missing (see photos!) which made me fear my flesh might get caught on the sharp edges. In all fairness, Sasha was welcoming and helpful and (not surprisingly) slightly apologetic when taking my payment, explaining this was a very busy time. Okay, I understand the concept of supply and demand, even though as a hotelier, also renting out apartments myself, I would not be able to sleep at night taking this much money for such a dumpy place. That aside, what Sasha should have done is at least warn me that this place was not renovated and in a totally different location. Reluctant to write a review, since I am not a fan of complaining on-line, I wrote an e-mail after our stay to Sasha to tell her we'd enjoyed meeting her, yet didn't feel the place was in an acceptable state for its price. I never received a reply, which tells me she has no intention changing anything and so I would like to warn others to verify well which apartment you'll be checked into. I feel generous giving 2 out of 5 points and the extra one is only because she was friendly and we were in a central location and the Wi-Fi did work as promised. But come on, how much effort/time/money does it take to change a toilet seat? Or do they not make those little round ones anymore?