R P
Google
I visit this coffee shop quite frequently, always through the drive‑thru. While I appreciate the convenience, I’ve noticed a recurring issue that has really affected my experience.
Whenever I choose not to leave a tip, the food I receive is consistently disappointing—either stale, missing ingredients, or simply not made correctly. Simply asking what I want and handing it out the window does not call for a tip, and it should never affect the care put into preparing food.
Tipping is meant to reward exceptional service, not to guarantee basic quality.
On top of that, the prices are already steep which makes it even more frustrating when the product doesn’t meet expectations. Customers should receive the same standard of food regardless of whether they tip or not.
I don’t believe the owner is aware of this issue, but it’s something that should be addressed. Consistency and fairness are key to building trust with customers, and ensuring that every order is prepared properly—tip or no tip—would go a long way in improving the overall experience.