Culture46821733895
Google
I stayed here for four nights on a solo trip. The staff were excellent — consistently professional, courteous, and eager to assist. The property itself is expansive, with beautiful, well-maintained grounds and a large swimming pool. It’s located away from the busy Pub Street area, but only a short Tuk Tuk ride or around a 20-minute walk. The buffet breakfast was enjoyable, desert through room service was tasty but small, I was disappointed there wasn’t a dedicated movie channel in the room.||||My room was comfortable, and the hotel was very quiet during my stay. Unfortunately, after a morning swim, I slipped on the pool steps and was taken to the emergency department with bruised ribs — still sore a week later. There was nobody around to help me. The hotel responded quickly, arranging transport and offering a complimentary lunch, which I appreciated. However, I was surprised there was no follow-up welfare check or offer of assistance afterwards. If I hadn’t ordered room service, no one would have known I was still in considerable pain.||||I also asked to complete an incident report but was informed by the front desk that none were available, which was unexpected for a property of this standard. A small goodwill gesture, such as a discount on my final bill, would have been appreciated but was not offered.||||The slip could have resulted in far more serious injuries, particularly for an elderly guest, so I hope the hotel reviews its safety procedures around the pool area. Overall, a pleasant stay in beautiful surroundings with excellent staff, but the handling of my accident fell short of the professionalism I would have expected.