Angsana Spa Vineyard Hotel

My experience was quite disappointing. The staff was very kind and the space was relaxing however there are major issues to be addressed: 1. The sheets were badly stained and had a previous client’s hair making it seem like they do not replace the sheets after treatments. I had requested to be moved to a different massaging table because of the stains however it also had stains. For cleanliness they receive a 0/5 (See images) 2. The booking process was very frustrating as their phone number found online was not working. Then when attempting to reach them through the hotel reception, they struggled to put me through. They then gave me the WhatsApp number which they couldn’t pick up as “the phone was charging”. 3. The treatment was not good either. The masseuse was rushed and was not consistent on both sides of my body. Imbalanced and disappointing.

First and foremost, my massage and facial were lovely, my therapist was fantastic and so friendly. Unfortunately, the spa is very tired, old, quite dirty and needs a revamp. When I was walking to my treatment, there was another therapy room door open, with a therapist lounging scrolling through her phone. Not at all phased by guests walking around. The Vineyard is such a wonderful hotel, and the spa just doesn't match that. The rooms appear to be old hotel rooms from a while back, with beds in the middle, a spa bath and shower with organza type curtains, so the sunlight streams in - not really what you want for a massage. The colours are horribly gawdy, the decor is from the 70's and the worst part, was that it just wasn't clean. The oil burner had someone's old hair in it and the oil had stained the porcelain (that's how long that had been there), the casio clock on the table was covered in dust and everything just seemed a bit dirty. The reception bathrooms were also not clean. For the price you pay, the experience doesn't fully match up. Again, the therapist did a fantastic job, but this place needs to be revamped asap.

I had the most amazing and relaxing experience at the spa. Loved the heated bed for the treatment which added an extra level of pampering. The therapist was so kind and nice and had an amazing touch! Would highly recommend it to anyone visiting Cape Town!

Really disappointed with the lack of response or care about my experience. I emailed the spa to say that my experience had been cold and, given the cold, rainy weather on that day it would’ve been great to have a blanket or warmth during my massage - my friends had this during their experience but my room was cold, air blowing from the Aircon and I let the therapist know this, to no avail. I could not relax. They chose not to respond to my email where I explained my experience nor my follow up mail, which was very disappointing.

I had a wonderful experience at the spa — the massage was absolutely perfect. The staff were professional, attentive, and made sure I was comfortable throughout the session. The atmosphere was calming and relaxing, exactly what I needed. Perfect service from start to finish — I truly have no complaints. Highly recommend! They the best in Cape Town.

I have been visiting this spa for almost 15 years but had the worst experience yesterday and possibly one of the worst massages I have ever had as well as my mom. The staff hardly made eye contact with us and the I do not think either of the staff were trained in massage. It was meant to be a treat for my mother so was very disappointing and we will not be returning.

Amazing experience. Great setting set in the lush foothills of Newlands. Peaceful and relaxing ! Great friendly staff , would definitely go back

An incredible massage, but priced at a premium. Polite staff and professional massage therapists. The ginger tea afterwards rounds off a great experience.