My experience was quite disappointing. The staff was very kind and the space was relaxing however there are major issues to be addressed:
1. The sheets were badly stained and had a previous client’s hair making it seem like they do not replace the sheets after treatments. I had requested to be moved to a different massaging table because of the stains however it also had stains. For cleanliness they receive a 0/5 (See images)
2. The booking process was very frustrating as their phone number found online was not working. Then when attempting to reach them through the hotel reception, they struggled to put me through. They then gave me the WhatsApp number which they couldn’t pick up as “the phone was charging”.
3. The treatment was not good either. The masseuse was rushed and was not consistent on both sides of my body. Imbalanced and disappointing.
jade saralina
Google
I had a wonderful experience at the spa — the massage was absolutely perfect. The staff were professional, attentive, and made sure I was comfortable throughout the session. The atmosphere was calming and relaxing, exactly what I needed. Perfect service from start to finish — I truly have no complaints. Highly recommend! They the best in Cape Town.
Waseem Allie
Google
An incredible massage, but priced at a premium. Polite staff and professional massage therapists. The ginger tea afterwards rounds off a great experience.
Riaad Hoosain
Google
Amazing experience. Great setting set in the lush foothills of Newlands. Peaceful and relaxing ! Great friendly staff , would definitely go back
Jaylene Polton
Google
I loved my experience. Excellent therapists. All treatment rooms different depending on treatment choice. Prices a bit expensive but value for money. Always fully booked. T4 book in advance. Keep some time to do the forest walk. Amazing views. Very country. At then of treatment u get served ginger tea with fruit.
Ron Redelinghuys
Google
Great place for a spa day, affordable get tea and a little snack included and super calm there
Lyn Bach
Google
Cannot recommend this spa highly enough. Located on the grounds of the fabulous Vineyard Hotel, the spa is the perfect refuge for complete spoiling. Beautiful facility. Highly professional staff. I had one of the best full body massages ever.
Amy Palframan
Google
I've been coming to this spa for 10 years and keep coming back. It's one of the best spas in Cape Town. Even with the price increase, it's still worth it. They also have showers for a post-massage shower to rinse the oil off, which is a game changer. The ginger tea with honey after the massage is also a must , and it also comes with yogurt and Muesli (free of charge)