ANIÁN

While I am very happy with the items I purchased, their customer service is really lacking. On my first order, it was during a warehouse sale and I got two items. I get a shipping notification about a week later that my items are out for delivery. 4 weeks after I placed my order, I get an email that I was issued a partial refund. But I hadn't even received my order yet and it said both items were out for delivery. I contact customer service and they say that one of the items was sold out, but my original shipping notice didn't say that but whatever, I wasn't charged for it. They kindly offered me a 50% off code, as the item I didn't get was a coat that was 50% off. Great, I thought. The expiry was listed as September 30th. I had been consistently checking the website over the last couple months as I wanted to wait until the new seasons stock came in to place my order. I had made a reminder in my calendar that the code was set to expire. I went to use it first thing this morning on September 30th, and it doesnt work. I email customer service to check (as I had had trouble with the code previously and they had to issue a new one but I ended up not using it at that time because I bought something on sale). His entire response was, "Hi Taryn. The code expired first thing today." That's it. When something says it expires on a given day, its common practice/knowledge that it is good for that business day. Each step along the way things were just handled really sloppily and not professionally. I want to keep supporting brands like this as their quality is good and I like the company ethos, but customer service like this is really irritating, especially when you're paying $90 for a pair of sweat shorts.

Wow… very impressive!!! We excitingly (both my husband and I) received our shirts and very impressed with the quality, style and such a professional looking shirt. Can’t wait for a cool evening to try them out. Thank you ! What a great product you have created!!! And created in this beautiful country !!! Wishing you continued success!!! Judy and Ivan

Bought a Britannia coat and a crew neck sweater. Both were beautifully cut and made from wonderful materials. They fit just right too. Love them!

This is an amazing company that sells amazing products. We got sizes dialled in for our family over January and look forward to adding more pieces. Service was great, efficient and fast for some exchanges and returns - thank you.

Bought a nice over shirt, great quality and stylish. Happy with my purchase!

The clothes are amazing quality however the store is not intuitively laid out and we found the manager on 2 different occasions to be rude and unhelpful. The first experience there were 2 women working with him, he was condescending and rude at multiple points when instructing them to do things. None of them offered any information as to the store layout, sizing, etc. when he did deign to speak to us it was to tell us they were closing soon. The second occasion there were 2 young men working with him. Again he was condescending and rude in his interactions with his employees however the other 2 working were great. One explained the store layout (which impacted how we were shopping/ what we would buy) and another one went out of his way to find a specific size of one of their styles so I could try it on. When we went to check out the manager swapped out the shirt my boyfriend intended to buy with one not on a hanger and did not sew the top of the bag as we had seen him do for other shoppers. For the price of the clothes I’d expect better customer service from the person that should be setting an example for his employees.

My wife and I found the Victoria Anian store while visiting a few years ago. That day we both bought wool coats. After wearing them for the first few weeks we both agreed it was the most practical and comfortable outer wear we have ever worn. It’s like wearing your favorite blanket .. As we spend a lot of time cruising the Salish Sea in all forms of weather we have become huge believers. Sadly, I left my coat somewhere unknown and did without for over a year. This fall I finally replaced it in two colors and could not be happier. Thank you Anian.. Alex Hofberg Skipper Resolute

I recently purchased the NW Herringbone winter coat. The quality of the wool and its pattern is beautiful. The cut and fit is top notch, and I look good wearing it!!! Well done Anian!!!