J.D. F.
Yelp
I've lived in this community for several years, and I can say without hesitation that it's gone from a well-maintained, resident-focused property to a poorly managed, borderline negligent operation since the recent change in management.
Let's start with customer service--now virtually nonexistent. Phone calls to the leasing office are redirected to a corporate call center where no one can assist with site-specific issues. If you want a real answer or to speak with someone who works here, your only option is to physically walk into the office and hope someone is there. In 2025, that level of inaccessibility is just inexcusable.
Elevators are routinely out of service for weeks or even months, creating serious inconvenience and representing a clear violation of ADA requirements. It's dangerous, maybe a little discriminatory, and mostly ignored by management...though to be fair they do send mass emails stating it's being addressed (but remain out of service for several weeks on end).
Security is a major issue. Entry and exit doors frequently have broken locks and are left wide open overnight. There is little to no on-site security after hours, which makes the building vulnerable to trespassers and poses an obvious risk to residents. I have had random people knocking on my door asking for someone else on several occasions. I've heard screaming in our parking lot overnight with the cops being called on several occasions as well. I'm not even sure if these are residents at this point.
Parking is another issue. The lot is already limited, yet non-residents regularly use resident and EV-designated spaces, including those in clear violation of City parking code (Sec. 19-36). Despite repeated complaints, management takes no meaningful, active steps to enforce parking rules. And those shiny new EV charging stations? They've been out of service for over four months. Also a violation of City code (Sec. 170-070, to be exact).
And what's management doing instead of fixing all this? Raising rents. Lease renewal notices come with steep increases, despite ongoing safety issues, broken amenities, and terrible service. It's quite impressive, actually.
To make matters worse, they're now offering resident referral bonuses to help fill units--clear evidence that they're struggling to attract new tenants, likely due to the exact problems they are so lax to address.
This place used to be a great home, but now it's just sad. Please think twice before paying for this. You can get better elsewhere (think Metropolitan, BLYS, FTL downtown, etc.). Between the broken infrastructure, lack of communication, security risks, and unjustified rent hikes, this property has become the definition of mismanaged.