Vera Pravda
Google
Amazing and welcoming store and staff!
We are fans of the brand and planned visiting the shop as a day escape from Paris, but unfortunately arrived just 45 minutes before their closure and before the weekend. Usually, late visits to any kind of store are stressful both for the customers and for the staff. This could not have been farther from the truth in case of our experience in the flagship Ann store and specifically Mauro’s kind aid!
No rush in the atmosphere, the help from the staff that felt like genuine personal dialogue rather than something forced as well as impeccable interior (and music!) Staff are also incredibly knowledgeable when it comes to what the store sells, as well as keen fashion insights.
We liked several pairs of shoes, some of which were not available in the desired sizes. Mauro was kind enough to take our contact info and update us when they arrived. We ended up needing extra assistance due to our lack of availability to travel to Antwerpen and Mauro was even able to assist with that. I am honestly in awe! He is genuinely the best client facing specialist and I can assure anyone that is the objective truth! I have never ever seen a person put so much thought and care into what they are doing for the customer, whilst seeming absolutely chill and professional. I am no stranger to shopping luxury, but I wholeheartedly think Mauro is a professional people in similar positions should look up to.
Considering this was literally our only stop in Antwerpen, now the whole city seems genuine, stylish and kind, hahaha! Can’t wait to get back!