Anniversary Inn South Temple

This place is amazing! Such a special place to go to be with the one you love! The rooms are amazing the house is so unique and absolutely beautiful! The inside and outside are just beautiful! The woman who was there checking us in sucked! I asked her about the house, I just asked how old the house is and she told me to take out my camera and take a picture of the plaque that's there and to zoom in on the picture later and read it.... I was like wow, you work here and you don't feel like answering the most basic questions! The breakfast was okay at best... My husband ordered the ham and cheese croissant and it was just bread. There was barely any ham or cheese on it. But other than that it is just a beautiful house! Our room was the mystery of Egypt and it was fabulous! The bathtub is awesome! We had so much fun and just enjoyed ourselves!

This place was nice to stay at but had many, many flaws. Starting with the room, we stayed at the sultans palace, which had a nice feel to it, the room was painted fun and had that palace feel to it. But the room was very outdated, the tv was very old and the speakers kept crackling anytime we watched a movie in it. There is no shower head in the room, just the tub which I was not expecting. The tub also had weird brown stains in it that we tried to wipe but it was stained on there, little gross. Overall the room wasn’t bad, but should be updated for the price you are paying. The worst experience was the breakfast, we got in late our first night and the front desk was already closed down, they told me to fill out a form and leave it to get breakfast the next day. We filled it out for 11-11:30am to get sent to our room. 11:45 and we haven’t gotten anything, I go down to the front desk and no one was there. I had to find a cleaning lady to then ask someone to get our breakfast. They gave us a dumb excuse that everyone was getting breakfast late today. Eventually we got it but they switched what we had ordered because they were out of the certain food items. Later that day I went to the front desk to get our breakfast ordered for the next morning, filled out to get it from 8:30-9am. Next morning and it was 9:30am and I still hadn’t received anything. I go to the front desk to find 4 other people down there already with no one at the front desk. One couple was trying to check out and another couple also didn’t receive their breakfast. Someone eventually came to the front desk and said that the people who make the breakfast didn’t show up. Wasn’t a very good experience for breakfast and the room was outdated, so the $400 for 2 night was a bit much for the quality I was expecting.

We have stayed at the Anniversary Inn on 5th south many times and loved it. We thought we would switch it up and stay on south temple this time. We were so disappointed! The room was ok. Some slats in the ceiling were coming off and there was no soap in the bathroom. We had to go ask for hand soap and they wanted to argue with us that “there has to be some in the room already” Why would we lie about soap! We were ready to order pizza for dinner. Called 0 and they said they didn’t have any that night. So we left to go out to eat. When we came back we were excited to order the movie night package, but same thing. They didn’t have any popcorn. Why advertise it if you don’t have it. We filled out the breakfast card and really wanted to sleep in, so we chose 9:00-9:30. We heard the knock on our door a little after 8:00. We had no choice but to get up and eat so the mediocre breakfast wouldn’t get colder. Over all, not good! We will not be going back to this location ever!

This place was adorable!!! Perfect for someone who appreciates old charm and doesn't want a typical hotel experience. We rented the Savannah Nights room, which has a separate seating area with tons of windows, the bathroom was huge and came with a jetted tub. We rented during the week so there was a discount and we paid less than $200 for the night after taxes and fees. We didn't hear anyone else but again, it was during the week and I think only one or two other guests were there. Cute semi-walkble area. Highly recommend!

This place is cute, but underwhelming for the $200 my husband had paid. The lights in our Secret Garden room bathroom kept flickering and going out. The mural across the walls seems unfinished looking like someone took a paint sponge to the wall and called it good. Same with the cottage. Simple, but a let down none the less. We were excited for the breakfast in the morning, however, when we received it, it was microwaved. Which isn’t necessarily an issue but for $200 for one single night we expected better. They also charged us twice for the incidental fee which was $100 each. This caused us to not be able to pay for the dinner we had made sure to budget for. We did call and get that resolved, however, but had to use money set aside for other anniversary activities we had planned for dinner.

What an absolute nightmare. We had a reservation for the location at South Temple, which is closed for renovations, it turns out. We received a bunch of emails during the days leading up to our stay from the Anniversary Inn directly concerning our stay but without mentioning our room did basically not exist. After about an hour knocking on doors and trying different phone numbers, none of which work, we went over to the other location in SLC. It turned out it was our own fault we weren't notified their hotel didn’t exist because we don’t have a US phone number, they were fine sending us plenty of mails about other subjects, though. The person at the reception desk really tried to help us and we did eventually get a room at the other location. Not in the theme we wanted but we did get a tour and could pick from a range of rooms. Sadly, our room (which turned out to be the one they had already put aside for us, so no excuse there) wasn’t cleaned. There were still dirty towels in the bathroom and the toilet wasn’t even flushed. I can only hope the sheets we slept in were fresh. I asked to have it cleaned up as we were going out for dinner, when we came back over an hour later, it still wasn’t cleaned up. We waited in the reception area until it was, but aside from throwing a basket of clean towels on our table, nothing was cleaned, the dirty towels were still in there and there was dirt all over the floor. The room itself (The Grand Suite) was nice but kind of dated. We had to fill out a sheet for breakfast the morning after, they bring it to your room. We asked for the slot between 7.30 and 8 am but that was unfortunately already filled up, so we went with 8 am and 8.30 instead. I guess you already know where this is going, by 8.45, we still hadn't gotten anything. We tried calling reception a couple of times and we finally got through. The person at the reception assured us breakfast would be up in a couple of minutes. About 15 minutes later, they finally showed, with all other things than what we had ordered. My oatmeal was replaced by fruit loops, my scones by a yoghurt with granola, my boyfriend got pastries instead of a ham and cheese croissant, his eggs and our both our coffees were cold. We stayed in a couple of motels during our roadtrip and I can honestly say, all of them were better at about a third of the price. Really, the staff did what they could and I feel really sorry for them having to work in these kind of conditions. It's clear that management couldn’t care less about both their staff and their guests and they are just trying to make as much money as possible without putting in any effort. Really, stay at a Super 8 instead, you will be better off.

I've stayed 3 times at this hotel for work events and really liked it until I prepaid for a stay I had to reschedule later. When trying to reschedule it after receiving a check in email, their email doesn't work, and I called 9+ times over the course of 3 days and no one picked up the phone. I received a text confirming my check-in (while I was not there) and it mentioned I could text back. So I did, explaining my attempts to reschedule and nada. No reply. I didn't want a refund, I just wanted change my date and they made sure to ignore me, effectively forfeiting my stay, which was already paid for. I'm so bummed, but I won't be coming back here. That is NOT how you treat repeat bookers. I had had the idea to book a different room each stay too since I visit SLC for work 3-4 times a year. But NOPE! Not cool.

Returned recently for the first time since our honeymoon 14 years ago. We had a pleasant experience but won’t go back again. Stayed in the Egypt room. Fun theme and could tell the toilet, sink, bedding and robes were all very clean. General maintenance should be done to keep things up to date, like the smoke alarm was falling out of the wall, the blinds in the shower were a little rusty. The fridge had water dripping on the inside. Our bath in the evening was luke warm, but in the morning it was hot. So if you’d like a romantic tub time, make sure it’s not when everyone else in the building is using water also. The staff were kind and helpful, so no complaints on service! Breakfast was not great, we skipped most of it and walked to a bakery. Fun to revisit for memory’s sake, but probably not a repeat.

We had the Phantom of the Opera room. It was stunning. Even better than the room though was the amenities and the customer service. They had complimentary, freshly baked cookies. A selection of dvds to watch at no extra charge. Free omelet breakfast delivered in the morning at the time of our choosing. Becca, who checked us in, was so friendly, personable, and accommodating. We will definitely be staying here again.

After a horrible experience at the 5th South location, we thought we would give them another chance at another location. Wrong. Price was good as we got a deal, but breakfast was not good. And because they were full, they allowed guests to double park...which meant we had to 4wheel over the flower beds to get out, barely. When we called the front desk about being stuck, they just said "Yes, we are full" - no other help with getting out! Peace out SLC Anniversary Inns. We used to stay once every two months. No longer!

The front desk attendant is so abrupt and rude, it's comical. If she could've thrown the key, etc. at me she would have. Aside from that we love staying at all of the Anniversary Inns. The themes are clever and fun, the food is good. We enjoy our stays!

We loved celebrating our anniversary here earlier this year! We stayed in the mountain hideaway room, and it really does feel like a cabin! We couldn't believe how gorgeous the outside of Kahn Mansion is, and how amazing it is that they fit so many rooms into such a normal looking building. The rose petals, sparkling cider, and breakfast delivery was the icing on the cake. I would recommend a stay here to anyone! The reason for the 4 stars was that the front desk receptionist wasn't very friendly.

Bed bugs. Long story below. If you want the gist, go to the last paragraph. I booked the Anniversary Inn Suite for the weekend to surprise my wife for our anniversary. We have stayed at the South Temple location before and we both enjoyed it. However, I guess circumstances can change. My wife and I checked in around 7 to drop off our stuff and went out to dinner. We came back around 9. At around Midnight, my wife needed to use the bathroom. Our hearts dropped when we saw a bed bug crawling on the bathroom floor. Something to know about bed bugs, if you find one within 24 hours of staying in a place that means that place most likely has an infestation problem. Additionally, bed bugs have a very distinct shape that make it very easy to identify. The only bug that comes close to a bed bug is a bat bug... which is just as bad to have because that means anniversary inn has bats. In regards to carrying diseases, bats are probably as bad if not worse than rats. We grabbed the bed bug with a tissue and put it in a zip lock bag to give to the front desk attendant. He looked at it and said "I am so, so sorry." and "I'll have a manager call you tomorrow." We then asked for a trash bag to put all of our stuff in and left around 12:50 a.m. We got home an hour later and spent the next couple of hours sterilizing our stuff. We ended up going to bed around 4 a.m. I guess you could say the anniversary wasn't going well. I set my alarm to wake me up at 8 a.m because I anticipated the manager would want to address the problem immediately. No one called. I ended up calling around 12p.m to find out the manager wouldn't be in until Monday. Okay, no problem. I'll wait for them to call on Monday. No one called me Monday. I ended up calling on Monday around 2 p.m to find out they wouldn't be there until Tuesday. Okay, no problem. No one called me. I called on Tuesday to find out the manager wouldn't be there until Wednesday. Okay, no problem. No one called me on Wednesday. I ended up calling at 3:30 p.m to find out that the manager is only there from 7 a.m to 3 p.m. Okay, no problem. No one called me on Thursday. I ended up calling on Thursday before 3 p.m. and finally got a hold of a manager. I assumed they would give a full refund and say they were working on the problem. They did refund most of the money except for the $50 deposit. Their reasoning? They had their maintenance person look in to it and told me it wasn't a bed bug. They said it was another bug (I believe the manager said a box elder bug). Now here is the interesting part for those thinking about staying at the anniversary inn. Three years ago, I lived in a basement apartment of a very nice looking house for 1 month. There were two old ladies that lived up above that we met once the entire time we lived there. I didn't think the neighbors would be too big of an issue because they were relatives of the landlord. Unbeknownst to me, they were hoarders and lived very unhygienic lives. We didn't know this until we found a bed bug. We talked to the landlord who addressed the issue very well. He had a pest control company come out to confirm that indeed it was a bed bug, that the upstairs apartment was majorly infested, and that the bed bugs were travelling downstairs to where we lived through the vents and electrical outlets. They told us to bag our stuff so that they could treat it. They also recommended moving. We did both. We moved into a house and made sure that bed bugs didn't follow by setting up traps for the next six months. Luckily, we never found any. Now the point of this story can be broken into two parts. One, bed bugs are a living hell to get rid of. Two, I am now 99.99% certain that when I see a bug, I can determine if it is a bed bug or not. If you want to risk staying at Anniversary Inn know that they very likely have bed bugs. They are not dealing with the problem. Also, poor experiences you may have at this location will not be addressed unless you call about it.

What a fun place to stay at! So many rooms to chose from too! Every room is different and they all have hot tubs, some with waterfalls. We picked the Train Room (I don't recall it's proper name) and it was completely decked out as a train car room. We also were able to easily walk to dinner which was nice. They have a library of DVD's in the lobby if you want to check anything out. And they served a very nice breakfast to our room In the am. If your looking for something a little different, stay here!

I'm not sure what's going on with this location, but I won't be back. It is just not as nice as the 5th South property, and the staff is not as kind or as helpful. I've stayed here twice in the last month, and I've been disappointed both times. The first time, I arrived about 20 minutes before the official check in, and reception made a huge deal of it. After checking with someone, they decided that they could make an exception and let me check in early. With my second stay, I was sure to arrive almost an hour past check in time, and there were no cookies. Not sure if they were gone or just not available. The rooms are kept freezing cold, and I was disappointed that my one room that had a fireplace was not working. They provide small heaters, but they aren't very efficient. I've never had a problem with this at the 5th South property. At both locations, the breakfasts are better than a generic hotel breakfast, and they are brought right to your room. Parking is also easy and convenient. The cookies (when they're there) and the sparkling cider are nice touches. However, with my second stay at Kahn, I was overcharged for my room, and they were not willing to honor the price right on my itinerary with the total price including tax. Incidentally, this was the same price that I paid 2 weeks earlier, in the same month, without any issue. They only gave me a partial refund, so I had to go to the booking site. They were given some story about an extra lodging tax. They had just told me it was because their room rates were higher, but I guess they changed their minds. They are welcome to raise their rates, but they need to update them on their booking sites. It's not my job to call and confirm that they will honor their published price in full including tax. There is no excuse for shady business practices. I guess they would rather deal with the drama of a chargeback from my credit card company.

They threatened to call the cops on us, after they messed up our checkout time! We stayed here for two nights for our one year wedding anniversary. Over the course of our stay the service was mediocre, our breakfast was served to us room temperature and bed was extremely uncomfortable. The worst thing about this trip though was the manager, Julie. The reason she threatened to call the cops was unbelievable. When I made the reservation, I selected the late checkout which was at 1pm instead of noon. I got a confirmation email that clearly showed that I had added the late check out to our reservation. At 12:13 on Sunday we got a phone call from Julie at the front desk. She informed me that were past our checkout time. I told her that we had the late checkout. She said that they "don't do late check out on Sundays". I was very confused and told her that I had the confirmation email that showed we had late checkout, but Julie did not care. She did not apologize for the miscommunication and she became very rude. At this point we were completely unpacked. We needed to shower and we didn't even have clothes on. Our stuff was strewn all over the room. I told her that we needed some time to get ready to leave and she said that the best she could do was 12:30. I told her that we wouldn't be able to leave by 12:30, it would take us more time than that to get everything ready to go. She replied by saying "If you are not gone by 12:30 then I will call the cops". We ended up having to shove everything into any bag we could and scramble around picking up all of our stuff. Not only did she kick us out and threaten to call the cops on us, but she also put a ban on us from ever going back to any Anniversary Inn. There was never any notification given to us that we would not have late check out! The staff at South Temple really dropped the ball on this and then escalated a calm situation by threatening to call law enforcement on us. This was the worst experience we have ever had at any hotel. Looking at a few other reviews on here as well it looks like Julie has been the cause of a lot of unhappy people here and what is more confusing is that Julie is the Manager of both the South Temple and Fifth South locations. If I were you, I would not go to the Anniversary Inn while it is still managed by Julie. She does not care about her customers and is rash and rude.

Wow, what a joke. The owners and/or managers here are cheap and rude. We booked a room here months ago. The day before our stay I received a call saying that they would be closed the next night and would need to move us. We were in the middle of traveling so when I heard the message I pulled off the road and called back. The person I spoke with was rude and completely unsympathetic to the fact that they were messing with my reservation just one day before my stay. I asked why the hotel was closing for ONE night and they said it was because they had only a few reservations for that night and therefore they were transferring those reservations to their other property. Isn't that the risk you take in running a hotel, that you might not always be fully booked???? And if YOU do decide to be cheap and close for one day you could at least be kind and sympathetic about it when speaking with your customers. Anyhow, I asked to be booked into the same themed room at the other property since that was the whole purpose of me booking this hotel to being with. Of course someone else was already in that room so I needed to pick something else. I told them that I was in the middle of traveling and that I would hang up with them, pull the rooms up on my phone RIGHT THEN and then call immediately back with my decision. So I picked what I wanted and called back to no answer. Tried multiple times and no answer. I left a message explaining again that I was in the middle of traveling and to please call back ASAP and to try another number since I would not be answering while driving. Of course it took them a very long time to call back and then called the wrong number when they did. So eventually we were able to connect but due to their terrible service we just cancelled our stay. Don't waste your time with this company!!!!!

Bait and switch. I was told a price, reserved 2 days in advance. Showed up the price was $60 higher. 6/25/2018 5:00PM capitol retreat

The rooms are really fun, and overall we had a great experience. Cheesecake in the room with music playing when you arrive. Friendly staff and great atmosphere. We had a few problems with the enchanted forest room: 1. The shower curtain only goes 60% of the way around the tub which leaves a very wet slippery floor. 2. Only a few of the outlets in the room work. Hard to find one by the bed that charges a cell phone (no clocks in the room) 3. The bathroom sink didn't drain very fast. It definitely needed draino. 4. It was cold in the room (we went in January). We had the space heater going all night and 2 extra blankets and were cold most of the night. We even called down and they offered to turn up the heat for us (I think one switch runs the whole hotel) and that was ineffective. Other than that it was a fun and great experience.

Overall we had a great stay at the Anniversary Inn, although there were some quirks. The process of booking the room went smoothly, although I would recommend to book a bit in advance. We waited too long, and didn't get the room we wanted - the whole hotel was booked! We ended up staying in the Savanna Nights room, which was ok. One great thing about the Anniversary Inn is that they have the extras you can purchase (like flowers already in your room, chocolate covered-strawberries, etc) that make it really easy to make your stay special without having to run a bunch of errands. We did have a bit of a hiccup - I had ordered dozen chocolate covered strawberries and only got 6. It wasn't a big deal though, because I didn't realize they provided cheesecake with the room! They quickly refunded the difference for the strawberries, and we were good to go. One really odd thing about the room - there was no clock. No alarm, nothing. Never stayed anywhere that didn't have one! Other than that it was a great stay. The decor was...interesting. But that's kind of the charm. :) The bed was very comfortable, the staff was great. I would have given it 5 stars, but there was one problem - it was too warm. It's an old house, so I understand that there is a thermostat that works for the whole house - but they could at least provide a fan! It would go a long way to make things more comfortable. The Inn is a bit expensive, so it's really a luxury, but for a relaxing evening away (without really going anywhere) it's a great relaxing time.

Overpriced old house themed as an old house. I've been to the anniversary inn located in Logan several times and it's theming is far better. Our room was themed as an old room in an old house, so they pretty much nailed that one easily. The room was savanna nights. The staff at all the anniversary inns are always excellent. My only complaint is that we stayed 2 nights but the mini fridge was stocked for a single night stay so no additional water and apparently they can only afford to give you a single piece of cheese cake the first night only?? For the price of the room surely they could have sprung for 2 additional pieces of cheese cake! Oh well, I took more than my fair share of chocolate chip cookies to compensate for the lost cheese cake in return. Breakfast was delicious both mornings.

I stayed here for business. Yep :) Just me. It was so much fun sleeping in the Enchanted Forest room for the couple of nights I was there. I mean, how ofter does one get to sleep in a tree house?? I usually get boring hotel rooms and they blend together after a while. It was fun staying somewhere unique and in a historic home at that! There was a bottle of apple cider in my room, water bottles and two pieces of cheese cake! Oh and breakfast to your room every morning! The room itself.....loved the rain shower and would have loved the large soaking tub if it hadn't been for my new tattoo :( I would definately stay here again...and recommend it to anyone looking for something fun and different :) PS the staff was amazing and helpful and very friendly!!

This was 5/5 for sure! We stayed in the sultans palace and had an amazing night! The room was perfect and so was the breakfast. We are making this our yearly thing.

Like some other reviewers, I sit in bed in the early hours of the morning unable to sleep due to how uncomfortable the bed is, so I decided to write a review. We choose to stay in the Mysteries of Egypt room. We arrived to a cold room without a thermostat to adjust. Instead we had to plug in a radiator. We first plugged it into the plug closet to the bed, but the outlets were so loose we had to plug it in father away. Finally about 1am the heater turned on blowing directly on the bed making it uncomfortably warm. There were a lot of decorative pillows on the bed, but only two pillows with regular pillow cases. As others have reviewed, the pillows were so lumpy that it was hard to have any pillow under my head. Then the bed was extremely firm. I tossed and turned and then finally gave up at 5am. I am really disappointed. We will never stay here again.

We stayed in the Mountain Hideaway room--or shall I call it the "bleach" room? It is down in the basement, and before we even opened the door, we were hit with the STRONG smell of bleach. Not sure what happened in there, but the stretch was sickening. I actually worried I if I would be safe breathing that all night, as I have asthma tendencies and bleach is a known trigger. Only one of the basement-level windows opened, but between that, a fan we found in a closet that we ran all night, and the bathroom exhaust fan that we also ran all night, it was tolerable. But stay away if you have asthma, for sure! Room itself was cute, and breakfast was fine, if nothing special. But I wouldn't recommend this place given the strong smell and the lingering questions I had about why it needed so much bleach in the first place! A bit creeped out. Glad it was only for 1 night!

My wife and I have stayed here twice and really enjoyed the experience. The first time we stayed in one of the Twilight rooms...(not my choice) but it was actually really nice and elegant (I didn't feel like I was in a cheezy teen movie). There was the standard sparkling cider and cheesecake waiting for us, plus I'd opted for the chocolate covered strawberries as well. (They are totally worth the extra money you pay for them) The only problem we had was with our breakfast order. I'd ordered a raspberry danish and was confused when I bit into it to discover a ham and cheese roll. That didn't kill the experience though and it was still a yummy ham and cheese roll. The second time we went we stayed in the Swiss Family Robinson room. This was cool and different, I've never slept in a bed in the top of a tree before so it was a fun experience. The waterfall shower was amazing; and, unlike complaints I'd heard previously about this room and the water getting everywhere, there were only a couple of drops on the floor just like at home. All in all we love coming here. The price is understandable as you are paying for an experience that you don't find many other places. If you're looking for a fun, out of the ordinary, hotel experience it would be well worth your time and money to check out the Anniversary Inn.

I could see this as a good place for newlyweds maybe. We had a gift card for Anniversary Inn and figured we'd use it for our anniversary. MISTAKE. I don't really get the whole themed room thing. But we had the Hayloft room and it was tiny and HOT! So small it would only accommodate a queen bed. For $200 you get a tiny room with low ceilings, a jetted tub in the small space and no air circulation. Windows don't open. Oh and u get a gourmet breakfast consisting of a bagel or croissant, a fruit cup and 2 beverages. Wow. I would rather spend $110 and stay at the nice Little America downtown near everything. Spacious room, air, good restaurants. Skip on Anniversary Inn unless you are impressed by a room with a theme that is tiny and uncomfortable.

My wife and I loved the experience we had here during our two year Anniversary. It was our first time staying at any of the Anniversary Inn locations. We stayed in the Phantom of the Opera room which was her dream! Loved the complimentary cider and cheese cake, and purchased a few bath bombs upon check-in. The bath bombs were fantastic, worth every penny. Loved that the room was in the basement, it stayed dark until 8:30 or 9:00. This allowed for a great nights rest on incredibly comfortable bed. Breakfast was delivered right on time. Our order was correct and delicious! We got the ham and cheese croissant and parfaits. Make sure to check online for current promotions like their weekday special and room of the month. Really look forward to staying again, so many rooms to choose from!

Our experience with Anniversay Inn has been nothing but out of this world, and thats the reason why we have come back many times. This experience however has not been one that we would put in the same category. We stayed in Sultan's Palace, and believe me it was far from anything near what a Sultan would approve of. The size of the room was extremely small, no separation from the room and the toilet. (A little privacy for that aspect is always nice.) No shower except for a hand held unit in the large jetted tub. Strangely enough there are no signs or instructions as to how the tub is supposed to work. Going from bed to the bathroom there is a horrible sewage odor, that indicates there is definitely an ongoing issue that needs to be dealt with. Overall the room is extrememly small, with no room for luggage, no place to really bring breakfast in when its delivered. The room was cold, with no thermostat adjustment that can be made. We did find a small portable heater in the room but it didnt work. In this room, beware of the bed that sags HORRIBLY! In a place like this the bed should be the best part of the experience despite what the rest of the room may be. Outside noise is an issue for this room as well. Without extensive remodeling and renovation to this entire building this problem will not go away. The staff was more than helpful, more than friendly. Unfortunately, with a full facility other accomodations could not be made, nor was any future accomodation offered as compensation.

The overall experience of this place was pretty good. The outer property (plants, walkways, parking lot) was well cared for, and the building itself was rather charming in its design. We stayed in the 'Enchanted Forest' room on the third floor, which was cute. It was fun to have the 'tree roots' to climb on the bed (though if you have any physical limitations, this may not be the room for you). The cheese cake and the cider was a nice addition. The whole inn has a very 'cozy' feel to it. One thing of note for this room is that the drain stopper got stuck in the sink, which is an easy fix, but when I looked under the sink I saw the horizontal pivot rod had nothing to hold it to the clevis--basically it's broken. This is a super easy thing to fix/replace, but I have a feeling it's been like this for a while because when I mentioned it to the girl at the welcome desk, she didn't seem very surprised. The tub was very relaxing, and it was nice that there was a way to play music. They also have a TV and movies if that is something important to you. The TV was nicely positioned for easy viewing, though we didn't use it. I also liked that there was a fan and space heaters in case either were needed. The breakfast was served on time (a little early actually, which worked just fine) and pretty decent, though the strawberry in my parfait was partially frozen, but honestly that didn't detract from my breakfast experience overall. The inn does offer other food items for late night eating if that is something you're interested in. We did not order from that menu, but it was nice that the option was there if we were interested. The service was pretty standard for the hospitality industry. I would compare it to service I've received at, say, a nicer Holiday Inn property. It was slightly lack-luster, but okay enough. Nothing that really set it apart or above expectations. I would stay here again and try a different room in the future for variety. For people who enjoy something a little different, or are looking for something a little more 'romantic' in a more 'story book' style, I would recommend this place for sure.

Really disappointed this last stay. My husband and I stayed in the Mississippi Serenade room and the bed is SO small and really uncomfortable. We tossed and turned the whole night and couldn't sleep. We couldn't wait to check out after breakfast so we could go home and sleep in a comfortable bed. Breakfast was good though and the bath and shower in the room were pretty great.

Stayed in the Mountain Hideaway room. Check in was easy and friendly. The room was as described and once inside, you really feel you are in a cabin. The attention to detail is quite amazing. The waterfall shower was the highlight! The room was clean and comfortable. We slept really well.

My husband and I stayed here and LOVED everything about it! We stayed in the mountain hideaway suite. The room was amazing-cozy and clean. The theming was very cute and detailed. The bed was very comfy. The bathroom was super fun-giant jetted tub and waterfall shower?! Too cool. Its so nice that they bring breakfast right to your room, thats one of our favorite things. All the rooms are cool and the staff are so nice and accomodating. Definitelty going back here again!

Horrible experience. We had a problem when staying there and we kept trying to call the desk and the girl said their phone wasn't working... and so we even worse service having to walk down there when we needed them! my husband got sick of having to leave the room every time we needed something so he physically fixed their phone for them. The reason we needed to talk to them is the tub water was straight cold water. Add to it all ... you can't adjust the heat in the rooms at this location. It was January when we stayed and it was chilly in the room. One of the windows wouldn't close all the way or was a gap. When the Morning came after not a relaxing night a quite irritating night; the coffee was warm not hot.in The whole experience was horrible. I will never go back..ever! At the other location however I have never had a problem.

My soon to be husband took me here. & OMG. The place was beautiful. The experience was amazing. The staff is beyond friendly and helpful. We stayed at the mysteries of Egypt. We are definitely coming back.

Just had a very disappointing experience staying here. The room was not very clean, the staff not very welcoming, but the worst thing was getting woken up very early (before dawn!) by a maid cleaning right outside our room. Management was not very helpful when we notified them of these problems. Would not recommend this place and definitely will not stay here again.