Jenny S.
Google
Avoid this property at all costs — unless, of course, you enjoy paying luxury prices for subpar service, zero accountability, and a masterclass in how not to do hospitality.
We stayed here in April 2024 — six of us, including an expecting family member. Despite informing the team well in advance, nobody thought it was important to mention that the approach road to the property is practically an off-road adventure. Perfect for a mom-to-be, right?
Once we arrived (after that delightful journey), the disappointment continued. The service was below average, the so-called Jain food options were laughably limited, and even those took ages to arrive. The entire experience screamed “you’re on your own.”
Before checking out, we spoke to the then-manager — a new face who at least seemed to understand hospitality basics. She offered a 2-night voucher with a clear validity period but assured us it would be flexible since we wouldn’t be revisiting anytime soon. Her follow-up email even said, “I hope that you can treat this stay in isolation and not allow it to mar your impression of Anopura.” Fair enough — so we held off on sharing our experience publicly.
Fast forward to now: we tried to redeem the voucher, and that’s where the real comedy began. The responses from their team have been nothing short of pathetic. The person who issued the voucher is no longer with them, so suddenly, the voucher is “invalid.” Apparently, hospitality rules apply only when they benefit the property, not the guests.
When you ask to speak to the management, you’re told — with a straight face — that the people at the front desk are the management. (Because, clearly, that’s how five-star operations run.) And after multiple follow-ups, no one bothers to call back with any update or “management decision.”
In short — this place has gone downhill fast. What was once marketed as a serene luxury stay is now just an overpriced lesson in regret. Pay them, suffer, and then pray you never have to deal with their “management” again.