Samantha O'Connor
Google
I’ve gone back and forth about whether to share this publicly, but after my recent visit to another veterinary facility, I feel compelled to speak up. I regret not taking the numerous one-star reviews about Ansley Animal Clinic more seriously—many of which mentioned mysterious complications, cats dying after routine spay surgeries, and odd interactions with the clinic. I now believe those reviews, and I wish I had trusted my instincts. My cat has never been the same since her spay at Ansley Animal Clinic.
Lily, my cat, is about a year old now. She was spayed in September 2024, and I wish I had gone elsewhere. The first red flag appeared the morning of her procedure. When I arrived, I was told that the vet scheduled to perform her surgery had called out sick. One of the kind front desk staff members suggested calling in the on-call doctor—someone I believe owns the clinic—to perform the surgery. However, Dorothy, another staff member, immediately dismissed the idea and insisted I take Lily home and bring her back another day. After some back-and-forth, they ultimately decided to call in the on-call vet.
But from the moment Dorothy snatched Lily off the floor, flipping her onto her back and into her arms (causing Lily to hiss—something she had done maybe three times in her entire life), I had a pit in my stomach. I should’ve trusted my instincts and left right then. I even called my dad in tears, telling him something didn’t feel right. Anyone familiar with cats knows you don’t grab an unfamiliar cat, flip it on its back, and carry it like that. It’s incredibly stressful for the animal—and it certainly was for Lily.
Later, I received a call from the vet, who said the surgery itself went okay but described Lily as “absolutely horrendous” during her visit. He mentioned that she tried to attack the staff while being catheterized. As a nurse and after consulting with other vets, I now question why she wasn’t properly sedated before the catheterization. She was a scared kitten, and the lack of sedation likely caused her significant distress.
The vet also said he placed an “extra suture” so she wouldn’t need a follow-up appointment—implying they didn’t want to see her again because she’d been so “bad.” This was deeply upsetting because Lily had never exhibited bad behavior before this visit. She had always been sweet, social, and comfortable at this clinic—walking in without a carrier and loving her usual vet, Dr. Sam. This visit changed her completely.
Since the spay, Lily hasn’t been the same. She’s now anxious, defensive, and fearful at the vet. At her new clinic, she hisses, tries to jump on staff members, and won’t allow anyone to touch her. She’s even displayed aggression toward my mom, who has always been one of her favorite people. I can’t definitively say this visit caused all of these behavioral changes, but everything started immediately after that day at Ansley Animal Clinic.
When I tried to schedule a follow-up appointment for a concerning knot on Lily’s belly, Dorothy intercepted the call and removed us from the schedule. I was told we couldn’t return. After spending significantly more than average for the procedure, I was shocked by the lack of care. I had to call back and insist that we would be coming in regardless of their resistance because I needed to ensure Lily was okay. Eventually, I secured an appointment with Dr. Sam, but by then, Lily wouldn’t even let him touch her—something she’d never had an issue with before.
The knot turned out to be benign, but the emotional trauma of that visit lingers—for both of us. Lily is now on anxiety medication, and I’m considering taking her to a behavioral specialist to address the ongoing fear and reactivity that developed after that surgery.
I am sharing my story because I wish I had listened to the other negative reviews. If you love your pet, please think twice before choosing this clinic. This experience has been devastating, and I don’t want anyone else to go through what we have.