Mindi G.
Yelp
This is a 4.5 rating and I highly recommend this hotel if you will be in Florence. The staff was accommodating and helpful and the location was perfect.
My husband and I had planned a trip to Italy for September 2020. I purchased a pre-paid, nonrefundable room at Antica Torre Tornabuoni in late 2019 because there was no reason we wouldn't go on the trip, so why not save a little bit of money? Hello COVID-19. I was resigned to losing my money, but figured it couldn't hurt to reach out to the hotel and ask if they would change our reservation to 2021. I emailed the hotel and immediately heard back from the hotel manager, who was gracious and happy to accommodate.
We stayed in Florence at two different points in our trip, so I had two separate reservations, each for a Grand Deluxe room. I didn't realize there are only two of these rooms at the hotel and each has a private terrace. Room 503 was a touch smaller, but had a slightly larger terrace with a view of the Duomo. Room 502 was enormous with a slightly smaller terrace with a view of "old" Florence. Both rooms were absolutely worth it.
The hotel is located in medieval towers. When you step through the front door, you aren't sure what you are getting into. You do not immediately see the reception desk. Keep going to the end of the entry, past the elevator, and you come to a small reception. The reception staff are welcoming, friendly, and helpful. We were checked in and the manager showed us how to use the fob attached to our key to make the elevator work. (Later in our stays, the reception staff were extremely helpful as they held our luggage, gave us umbrellas, and reserved us an early-morning taxi.)
We were very happy with our rooms, as I mentioned. They were comfortable, had the amenities we needed, and there is a book in the room with lots of history and local recommendations.
The breakfast room was easy to access from the 5th floor where our rooms were located. Due to COVID-19, there were friendly staff members wearing gloves and masks who served you what items you wanted from the buffet. There is seating outside and inside.
The hotel also has a large terrace open to all of its guests with wonderful views of the city. It is especially beautiful to see the city lit up at night.
The hotel is located one bridge down from the Ponte Vecchio. it was easy to walk everywhere we wanted to go and easy to navigate to and from the hotel.
So, why 4.5 stars instead of 5 if this hotel is so perfect and I would stay there again? With a medieval building, things happen. There was a sulfer smell in one of our bathrooms that seemed to be emanating from the bidet. The main elevator broke down during our stay, so we had to use the very slow and ancient one by reception. Neither of these things were horrible, but they weren't ideal. That said, I can't imagine a better place to stay in Florence--location, comfort, views, atmosphere; the Antica Torre Tornabuoni has it all.