Anne V.
Google
My recent stay at the Antigua Hotel in Palma was a mixed experience. While the hotel has a few strong points, it doesn't quite live up to its 5 star rating or the price tag that comes with it.
The good parts are undeniable: the location is excellent, the design is lovely, the rooms are large, and the rooftop is a nice feature. The staff were professional and agreeable, but that's what I expect from any hotel.
However, the hotel lacks the key details that justify a five-star price. The breakfast was a letdown—minimal options, tiny omelets, and the only "fresh" fruit was from pre-packaged miniature cups. In the room, basic amenities like an amenities kit were missing, and we were only given a single roll of toilet paper.
The comfort level was also disappointing for a high-end hotel. The soundproofing is poor; I could clearly hear people walking in the room above. Additionally, the staff should be more mindful of guests' sleep by reminding those checking out at 5 a.m. to be quiet.
Ultimately, this is a nice hotel, but the lack of true 5 star comfort and service means it doesn't warrant the high cost. It feels more like a 4 star property.