Antigua Palma

We had a wonderful stay at Antigua Palma Hotel. From the very first moment, the warm welcome and elegant decoration set the tone for a perfect holiday. The staff were genuinely kind and attentive, always making sure guests felt comfortable. The spa is private when reserved—45 minutes just for you with a sauna, steam room, and jacuzzi. The only challenge was finding the hotel parking on the first day, even though they provide a video guide. Once settled in, the overall service and care truly enhanced our holiday experience. Highly recommended!

This is supposed to be a 5* hotel; we found it to be more like a 3* hotel! We had booked with the hotel airport pickup; the pickup arrived late! The driver did not appear to track the flight. As a result the hotel bill had to be amended; the hotel manager was not available and the front desk had no authority. Manager said later it was her day off. We had to request daily turndown service, no shower cap in the room for my wife until specifically requested. Your stay gives you 45 minute spa access; this is the case whether you stay 1 night or 5 nights! Bulgari toiletries were nice, sleep quality was good, food on the rooftop was good too. Location within the old town is good. Expensive for the service delivered. Perhaps a duty manager appointment to deputise when the manager has a day off would be beneficial as the front desk have no authority? Overall conclusion, hotels delivering better service are available at a lower price.

Recently booked my mother and son into this hotel , very last minute as there was an issue with the cruise they were scheduled to go on. The hotel were amazing, the staff couldn’t do enough to help. They knew I was in England trying to sort it for my mum and son who were making their way there and they were so accommodating. My mother and son said that all the staff are lovely, it is immaculate, and the food is lovely too, the breakfast particularly was given very high praise. Thank you to the lovely staff for making my mum and sons week a special memory

We recently stayed at this hotel for two nights and, while it has some charming aspects, the overall experience fell short — especially considering the price of over €300 per night. The hotel positions itself as a 5-star property, but in reality, several details let it down and it simply doesn’t meet that standard.||The classic room we stayed in had a very unusual layout. The bathroom area is semi open-plan, with only a glass door separating the shower and toilet. This setup might be manageable for couples, but if you’re staying with someone other than a partner, it’s awkward and lacking in privacy. The bed was made up of two singles pushed together, and the gap between them was noticeable and uncomfortable. There was no mattress topper provided either, which only made sleeping more difficult.||Noise was another significant issue. Our room faced the narrow street, and with what seemed like single-glazed windows, we could hear everything from outside. Worse still, the courtyard just beyond the entrance amplified sounds — doors slamming and voices echoed through at all hours, making restful sleep difficult. For a hotel in this price range, you’d expect better soundproofing.||We also encountered a series of smaller but frustrating issues. The TV remote didn’t work upon arrival, and we had to ask for a replacement. The minibar fridge was broken, which meant we couldn’t keep anything cool. While the staff did send up cold water and offered us a complimentary breakfast for one morning as an apology, it still felt like a letdown. Despite the menu stating 24-hour room service, when we asked the night manager about ordering, he mentioned the chef was about to leave. We managed to get a cheese board, but it didn’t feel like the full service promised. Additionally, there was no turndown service provided, which again is something you’d expect at this level.||On the more positive side, the reception staff were very friendly, and we were welcomed with a glass of cava on arrival, which was a nice touch. The rooftop bar was a real highlight of the stay — a beautiful space with a lovely atmosphere. The bartender was excellent and created a great experience. The drinks were pricey, but the view and vibe made it worth it. The complimentary 45-minute spa session was a welcome bonus and provided a nice moment of relaxation. Breakfast was also enjoyable, but to be honest, had we not received it for free, we probably wouldn’t have paid for it separately.||We enquired about room upgrade options but were told there weren’t any available, which was disappointing considering the issues we had during the stay. It’s clear that the hotel has potential — the reception and courtyard areas are beautifully designed, and the rooftop bar alone is worth visiting — but as a full package, it doesn’t deliver a true 5-star experience.||Overall, we left feeling underwhelmed. The hotel is undeniably stylish in parts and has a unique charm, but the comfort, service, and attention to detail simply don’t justify the high price. We were fortunate to only be staying two nights; if we’d booked for a full week, we wouldn’t have stayed. Unfortunately, we would not recommend this hotel.

We stayed for 5 nights at this beautiful hotel and we did not want to leave!!! The architecture and interior of this hotel is exceptional. It’s a perfect location, tucked away but a small walk to lots of restaurants, bars and the Basilica. We frequently visited the rooftop, for a relax by the small pool, drinks and food - a real stand out of the hotel. I would recommend the live music on Friday & booking the yoga! The breakfast was also great, with options to get a fresh breakfast cooked (omelettes, eggs Benedict) which was a nice touch. But also a special mention to the staff, who were incredibly helpful but also warm and welcoming. A special shoutout to Vincent who gave us lots of restaurant recommendations. We stayed here based on a recommendation from a friend & we will be recommending to everyone too! The only thing to be mindful of is being in close proximity to the church bells which chime every hour & half hour - however we got used to this by the first night & appreciated the traditional reasons behind this! Thankyou so so much for an incredible stay

Lovely hotel! Clean rooms, with great service all around. The rooftop is a great way to spend some time, eat great food, and enjoy delicious cocktails. And a special thank you to Robert, the rooftop bartender/server. He made the best mojitos I’ve ever had and was extremely efficient and personable.

Came back again after staying a couple of years ago! Same great welcome as always with a glass of bubbles. Rooms as expected and a great nights sleep. the cute little roof top is great to hide away and have a couple of drinks and breakfast is also a treat and never too busy.

I spent my birthday here and it was wonderful ❤️ the hotel is small but beautiful and in a historical building. The food is delicious, and the staff are wonderful! All the Antigua family made me feel very special but I wanna thank Chantal and Victoria specifically for their kindness and hospitality. I highly recommend staying here, especially for special occasions 🥰