Daydream43732151211
Google
I stayed at Antiq Palace Hotel and Spa in Ljubljana for two nights as part of a longer trip. Unfortunately, the experience of staying in the hotel was extremely disappointing and concerning. ||Despite being advertised as a spa hotel, we were informed upon arrival that the spa has been closed since the COVID-19 pandemic. This was not mentioned during booking, and the hotel continues to promote itself as a spa property.||The room we were given was a two-room suite, which I had not booked. Upon entering, we noticed a strong, unpleasant odor. There were two large fans pointed at the walls and an air purifier/dehumidifier running. Black mold was clearly visible in the corners of both the bedroom and living room. I developed a headache and nausea shortly after unpacking. After contacting the receptionist, we waited two hours before being moved to a smaller room, which again did not match the booking description or photos.||The next morning, we spoke with the manager and then the owner. The owner was extremely rude, shouted at us, and claimed we had been “upgraded” (which we had not requested). She denied any knowledge of the mold and dismissed our concerns about the serious health risks. We eventually agreed to a 15% refund (after requesting 25%) just to avoid further conflict. I provided my IBAN and SWIFT details and signed a document, but three weeks later, we have received neither the refund nor any response to our emails. During our stay, while we passed the suite the windows and doors were left open—presumably to mask the smell.||The location is unbeatable, very close to everything, though Ljubljana is a small city and it is possible to walk everywhere without any problems.||Other issues included:||• Very basic breakfast, with no hot meals maybe on demand but nobody informed us about this option||• Staff were unable to answer questions about the history of the building, despite the hotel being part of Historic Hotels of Europe and having received an award in 2022. We were simply referred to the website.||This hotel poses serious health risks and shows a complete lack of professionalism and care for guests. I strongly advise others to avoid this property.