APA HOTEL KARUIZAWA-EKIMAE KARUIZAWASO

I just checked in on 20 Dec 25. Booked the hotel as early as in Apr 25 on the basis that parking would be free for my entire four night stay as per the information given to me on the hotel website at the time of my reservation.||Checked in and was told that parking would be charged from 16 Dec. They told me that this was just changed and insisted that I should have gotten myself an update by visiting their website. The hotel refused to honour their commitment. They said that they had already informed their hotel guests. ||Guess what? When I turned on the TV in the room, the listed hotel information was still informing guests that parking at the hotel would be free in both English and Japanese language. ||The worst part was that rather than charging guests parking fees on a per stay basis. The charges were based on per entry. The prices were also significantly higher than nearby parking options. Dishonest and a total lack of professionalism. ||If you drive, don’t stay at this hotel.

Worst hotel ever, totally did not expect we could experience such a bad service in Japan. The staffs have no service at all, initially thought we met someone that could have bad communication and bad service, but later to realise most of the staffs there are the same. They basically can only handle simple check in process and communication, if you have additional questions or facing any problems that need them to help, they would just push you away and giving you the answers that would shock you, and wondering how they could speak like this or manage the problem in such a way. In summary, room is ok, while in fact initially we found this hotel not bad despite so many bad reviews we read. But only to realise how worst it is after we faced problems and need them to help. The service and the staffs attitude really cannot make it. Think twice before you book, unless you are 100% sure you won't have any problem/issue that you need help during your stay.

Location is convenient and the price point is acceptable, but that's it. Rooms are old. Couldn't sleep at all because the centralised heating was so stuffy I woke up in the middle of the night. Most likely misplaced an item here and they said they couldn't find it. Even if I really did drop it somewhere else, they weren't at all helpful about offering follow up either (no effort to take down a description of the lost item, tell me they'll let me know if they find it etc. When I showed a pic the receptionist literally said "Oh it's very cute" like that's nice but not the point???). It's not something expensive but somewhat sentimental, so the response was really disheartening. Unfortunately, really can't recommend and will probably avoid booking again if I can 😔

Checked in as a solo traveler on 28 Dec. Staff were very helpful in assisting me with my luggage as I arrived early. After 3pm, i was able to check in to enjoy some rest. Hotel is q near to the train station and there are shopping nearby too.

🙏🏻 My deep appreciation to the senior gentleman from the breakfast crew on 19Nov. I had asked to use the toaster oven to warm my snack for my hike through the Usui pass.. but he surprised me with a couple of clear boxes to hold my snacks. Kind and thoughtful gestures as such makes a stay a ⭐️⭐️⭐️⭐️⭐️! 本当にありがとうございましたー

It was the nearest hotel to the Karuisawa station and good for value. Clean and tidy and good for me as I arrived late to the hotel. The shop nearby were closed by we can take taxi or walking to old Karuisawa that many restaurants closed lately.

We stayed at APA Hotel Karuizawa for 2 nights in January 2025, and it was exactly what we needed: a clean, budget-friendly, and well-located hotel for a short winter stay. I was traveling with my sister, and we booked the Twin Room (18 sqm). While compact, the layout was smart and functional — there was enough room for two adults and luggage, and it didn't feel cramped. The beds were comfortable, and although small (around 90–100 cm width), co-sleeping would be doable for families with kids under 6, which the hotel allows (up to 2 kids sharing existing beds).||The room came with everything you'd expect from a typical APA stay — fridge, electric kettle, slippers, pajamas, hairdryer, and a full private bathroom with a tub and bidet. Heating worked well (essential in Karuizawa's winter), and the air purifier was a nice touch. While there are no child-specific amenities like cribs or kids’ pajamas, the space is perfectly adequate for short stays, especially for adults traveling with young children who don’t need extra equipment.||What really sets this hotel apart is the location. It’s just steps from Karuizawa Station, making it a great choice whether you’re arriving with luggage or planning to explore the area. The Prince Shopping Plaza and various restaurants are all within a 5–10 minute walk, even in snowy conditions. The hotel is fully accessible with elevators, and we found it easy to move around despite winter weather — even for seniors or guests using strollers.||Check-in was smooth and straightforward, with polite staff and the option to store luggage before the room was ready. There are vending machines and a shared microwave on-site, which made snacking easy after a long day out. Wi-Fi and heating worked reliably, and the room looked just like the official photos — no frills, but clean and well-maintained. The decor is slightly dated, but it didn’t bother us at all.||We paid around JPY 38,000 for 2 nights (room only), which felt like excellent value for the comfort and location, especially during ski season. The breakfast is cheap but very basic, so we’d recommend skipping it in favor of nearby cafés or bakeries. Overall, this is a great option for adults or families with young kids who just need a good night’s rest in a central location. For a practical stay in Karuizawa, APA delivered exactly what we needed.

Great location and I wanted to really love this hotel, but I had a horrible night's sleep due to the location of my room. Had I been located anywhere else on the floor, I likely would've had a 5* experience. Previously stayed at APA's in Sendai and Nagoya and had great experiences. Staff was friendly, helpful, and abundant. I checked in my heavy backpack before regular check in hours and a poor new hire got stuck carrying my bag that was larger than she is. Sumimasen x 100. I'd buy her a drink if I could to apologize. Great location - five minute walk from the train station and main thoroughfare/tourist street. My main gripe with the hotel/room was the elevator arrival noise. My room was right across from the elevator, and that digital loud noise woke me up every single dang time it sounded - and it happened many times throughout the night and early morning - I guess a lot of people don't need to sleep during regular hours. I didn't even hear the guests, just the elevator BYTHEWAYIMHERE sound. Turn the volume down please. Simple fix...