Apartamentos Torre Yago

arrived 3pm 16-09-2025 departed 30-09-2025.we arived around 3pm at torre yago apartments.no one in reception.read on google some people collected their keys from trebol app's.walked to trebol,to be told they did not have our keys and reception would re open at 5pm.tried ringing reception at 5pm to not get an answer.hung around and eventually at 5.30 a man came in with our keys.we were mortified at the run down mess of an apartment we had been given apartment 6-1.also apartment was in total shade.the apartment sides drop back from the front of building.phoned love holidays to be told to complain to reception.once again no one was in reception.managed to complain the next day to be told (eventually) he could move us on saturday 21st.we had to endure this apartment for 4 days.it made my skin crawl,to the point i wanted to go home.i did not live in a clean well maintained home to come to this run down apartment.we moved on the saturday to 6-3 and was very pleased.front of building with the views in the ad.on the morning of our departure we were meeting our transfer coach at 02.45.we left apartment room at 2.30 to give plenty of time to get to coach (pick up was at the back of torre yago).as i have always done over many,many years left the keys on the table and closed the door.we went to go out only to find all the 6ft gates were locked.(we did not know there were any gates as they slid out of view.)i phoned multiple time to reception man.eventually got an answer.i told him we were locked in and our transfer (by this tme)was in 5 minutes.he said we should have left the keys in a deposit box.i told him no one told us this and why was we not made aware of this and his ignorant reply was "because you never asked" !. with this he said he could not get to us in time.the ages of my part is two 63 yr old and one 70 yr old.we had to lift our cases and hand luggage over this 6ft gate then climb over the gate.my husband hurt his toe which turned black and he thought it was broken.we then had to run,with our cases and just made the transfer.i must add the first 4 days in this disgraceful apartment were the worst i have ever stayed in.please find attached photos,showing plaster off walls,cracks all around windows and walls,rust everywhere,stinking dirty windows that you couldn't see out of,shower off runner and broken plastic shower screen.toilets chipped and dirty.view down on dirty roof tops,air con leaking,louvre doors all greasy,doors not shutting,you had to slam them to close.etc.it was the worst experiance of my life.

Dated building, hot water was none existent most of the time. Dirty in places which should not have been

Perfect location on Levante Beach , beautiful views. Dealt with booking which is a 5 - 10 min walk away from the apartment to collect and drop off keys The room could do with updating but i would stay again

Excellent loction, superb sea views, we collected our keys from the office, which is a 5 minute walk away. Staff were very friendly and helpful. Apartment was very spacious with all the amenities we needed. Very clean and exactly as photos. We stayed in 7-2. 3 bedrooms and 2 wash rooms. Would definitely use again.

Great apartment in a fantastic location. Only gripe was that we were given only one set of keys for 4 adults! This meant that if one couple went back early then the other couple had to escort them before going back out. Not ideal. This needs to be rectified.

We arrived later than planned but Valentino greeted us with keys and essential instructions for the apartment, once we were inside it was instantly obvious we had made the right choice, 3 good sized bedrooms, well equipped kitchen, beautiful lounge/balcony overlooking the beach. Central to everywhere. The is a lift for ease of access, it is spotlessly clean. Valentino was available at all times. I can't recommend him or the apartment highly enough

Read all the reviews about this place prior to booking. re; between 2 buildings??? what do they expect on a beach front location ??? Fantastic pace very spacious and secure . No issues with key collection * special thanks to Neil T for his very good detailed reviews of this apartments which were very informative. would book here again without any hesitation. Rooms were spotless with plenty heat and adequate clean bedding. Great supermarket right behind as well !! Carrefore

The 3 bedroom apartment was absolutely wonderful. We all had a good time. Views from windows of the walkway and beach. Room rates were very good, as accommodation was 4-5 star. I will book again next time.