H3080BKandrewm
Google
Recently booked this hotel for a weekend break with my wife and young children. We were so disappointed with our arrival experience that we had to arrange alternative accommodation. ||||Due to a delayed flight, we arrived at the hotel at 3am on Saturday morning. In the reception area, I noticed two women suspiciously entering the lift. We checked-in and proceeded to go up to the room. In the lift lobby on our floor, directly opposite our room, we could hear loud, aggressive noises of a sexual nature, as if a women was being strangled. I concluded that the two women I saw earlier were prostitues visiting a client. My young daughters were very scared and asking me what was happening. ||||We asked reception for alternative room and were advised none were available. The receptionist said he was sure the noise would stop soon. He was aware of what was happening in the room. ||||Although the noise did stop, my family didn't sleep at all that night and we felt dirty and very uncomfortable, knowing what had been taking place across the corridor.||||We moved to a different hotel in the morning and subsequently requested a refund for 2 cancelled nights. The front office manager in the morning said that the room where the sounds were coming from was showing as vacant which suggests that the room was being used without authorisation from the management, probably being booked on an hourly basis.||||The hotel management denied anything wrong had happened and are refusing a refund or any compensation. They said that the ladies were returning from a party and were very happy. This is clearly NOT a family hotel. It felt very dirty.