Mina A.
Google
Dear APC Team,
I purchased a wool cardigan from your brand for €300 last year, and I have always been satisfied with your products in the past. I value quality and durability in my clothing, which is why I chose your brand.
Unfortunately, this cardigan has pilled significantly after just a few wears, and the quality does not meet my expectations given your reputation and pricing. Despite using a fabric shaver, the pills return after one wear, and the fit and quality of the wool are subpar, comparable to fast fashion brands like H&M.
I previously reached out to you via email about this issue, but I haven't gotten a response yet. It's disappointing to feel that my concerns are not taken seriously, especially as several friends have reported similar experiences with declining quality.
If this is an isolated incident, I would appreciate a resolution. As it stands, I am hesitant to purchase further items from your brand.
Would you be able to take any action to address this issue?
Best regards,
Mina Abouzahra