Appart Hôtel - Residhome Metz Lorraine

The location is very good. It is just about 300 metres from the train station. From my apartment (217), I had a view of moving trains as the property is located close to the rail lines. It is just in the centre of Metz City, close to supermarkets such as Carrefour, Match and the rest. The facilities worked very well throughout my stay with the exception of the heater in my room. I improvised with the heater in the rest room. The interior is very neat though the exterior can be better.The staff mind their business but assisted when approached. I asked for an extension of 2 hours beyond the checkout time to relax before the scheduled time of my train to Paris and it was approved without stress.

Huge space with kitchen and big bed room and pretty cool bathroom. The cleaning staff are super nice and quality works. I recommend this place.

There is a small parking in front of the building, but most places are reserved for disabled drivers. Some smell from the sewage was still in the air. Location is rather noisy.

My husband was happy with the cost of this place, but you truly get what you pay for. The place is horribly dated and drab. The heat is off when you arrive, so it's cold. The sofa bed is not very comfortable - the mattress is very thin.||The kitchenette is small but functional. There is a microwave. ||Secure underground parking available for 8€/ night. ||Free toiletries include: bath gel/ shampoo combo, body lotion.

First off, absolutely great location literally 3 minutes walk from the train station. Then for me the room was clean and well equipped for the price paid, and the reception staff were super friendly and helpful. Stayed here two nights and was a great base for exploring, especially with having a little mini kitchen to prepare some breakfast from the local supermarket (about 10 mins walk away). I see some other reviews aren't that great, but really you get what you pay for. This isn't marketed as some luxury upmarket hotel so that's not what to expect. And then the complaints about being stuck outside during check-in..... It said quite clearly when I booked online that you had to email to let them know if you were arriving late so they could provide special access so it's kind of your own fault for not following the booking instructions.

Biggest positive: I felt like I am in an apartment when I stayed here. Because it had two bedrooms, kitchen, bathroom and toilet. Negative: The wardrobes in the bedrooms were absolutely ridiculous. Moreover, I literally hated the breakfast I got here; maybe because I don't like the French cuisine; whatever! Well, I am extremely sorry for mentioning those negatives here. Anyway, the beds, lamps, television and plug sockets in the rooms were fine. Also, as the hotel is near to a railway line, sometimes we could see trains passing nearby.

The location is very close to the train station. Transportation is good. You can go everywhere. Hygiene and cleanliness are great. There are only a lot of hot water problems. There is no other problem.

The residence was easy to find and wasn’t far from the city centre, but was situated a stone’s throw from an extremely busy railway line and sidings. Checking-in was straightforward and the guy on Reception made a real effort to communicate in English. We paid for the room and for private underground parking @ 9 euros a night and we were pleasantly surprised to find how easy the access was to the car park. A word of caution though – we were in a long wheelbase Mercedes and we grounded on the ramp – could have been nasty if we had got more weight in the car.|||| ||||The car park had direct access to Reception and there were lifts to all floors. So far so good||||.||||On entry to the room we noticed immediately that there was a strong smell of damp and that it in no way resembled the photos on Booking.com. We passed through a miniscule kitchenette with a pedal bin backed by stained wallpaper, and into a bedroom so full of cobwebs that it was like a 1950’s horror film set. Spider webs in the corners, above the bed and at ceiling level everywhere. The main light shade was full of dead insects and one of the chairs was badly stained. Tops of the door frames were grimy and obviously hadn’t been cleaned this century. The main window had no security opening option so was impossible to have open without risking getting our throats cut whilst we slept.||||Being seasoned world travellers and familiar with second-class foreign accommodation we opted to make the most of it and chalk it down to experience, but our patience reached the limit when my wife had a quick shower and I followed to find that the water was stone-cold. Upon complaining to Reception we were told that ‘the rooms have individual water reservoirs’ and we ‘would have to wait two hours for the water to warm up.’|||| ||||Unacceptable in 2022, as was the Receptionist’s suggestion that we could change rooms for an additional 100 euros.||||Faced with having to try to find alternative accommodation in Metz city centre at short notice during the Christmas Market period, we had little choice but to make the most of it. Booking.com were completely useless – said that they would speak to the hotel management but then came back to us saying that there was nothing that they could do.|||| ||||Hot running water on