BeeWee W.
Yelp
Honestly, this place has great potential but often they drop the ball when it comes to execution. I have gone to this place multiple times over the course of last few years because I work in the building and the convenience factor is high. But I am done.
I went this morning when they were not busy, and I ordered a gourmet croissant. I was sitting inside and waiting for my order. After about 15 minutes, I went to the counter to check on the order (because I have had a situation with them when they forgot about me) and saw there was something waiting on their back counter. When I asked about my order, the girl goes to check the counter, then comes back with what was sitting on the counter and tells me that she could not pronounce my name, was calling it out, and there was no response. I was sitting ten feet from the counter, and I can definitively say, it was not "called out". Maybe she whispered it to herself!
In the past, they have also given me a burger with no meat in it (they said the chef thought he put the meat on the burger)! The food is ok but not at all consistent. And overall, just disappointing. Even for convenience, there is a line. I really don't appreciate the lack of service. And I know I am not the only one that feels this way. Several of my colleagues have had similar experiences and prefer to walk to one of the other nearby places over going to Appetite.