Apple Union Square

Apple Union Square is one of the most impressive Apple Stores I’ve visited. Located right in the heart of San Francisco, the building is spacious, modern, and beautifully designed with huge glass doors and a welcoming public plaza. The staff were helpful and friendly amazing place for tech lovers and curious visitors alike! I came from Asia and I was wondering if I can exchange my old IPhone 14 Plus to a new IPhone or not. But the staff was very helpful to helped me exchanged the old one to the new one and how to keep my data as well. So if you are a tourist but a tech lover you can consider to get yourself a new IPhone or any Apple product from here which is very easy, safe and cheaper.

Got my new iPhone 17 Pro Max. Jason (Supervisor) - knowledgeable & helpful. Celeste - trainee, limited knowledge Alina - was outstanding, genuinely helpful and customer-focused. She made my day. Thank you, ALINA!

Apple Union Square is one of the most impressive Apple Stores I’ve visited. Located right in the heart of San Francisco, the building is spacious, modern, and beautifully designed with huge glass doors and a welcoming public plaza. We stopped in during our walk through Union Square and enjoyed the open layout and calm atmosphere. The staff were helpful and knowledgeable, offering quick assistance and product demos. Tip: Even if you’re not planning to buy, it’s worth stepping inside to see the architecture and use the public seating or free Wi-Fi. Great for tech lovers and curious visitors alike!

I got my problem resolved at Apple Union Square. It was something really simple - my IPhone screen was unresponsive. I tried to make an appointment for the Genius Bar at the Apple Union Square store - couldn’t do it. The issue I ran up against is that I needed to logon my Apple account. Then the prompts wanted to send an authentication text to my IPhone. Welp - that’s a problem, isn’t it? Luckily, I can get to the store by bus. I know I have to go to the second floor (from previous needs) to purchase or fix something. The two staffers with IPAD minis were talking with customers. They seemed to be having good person-to-person customer service - a big change from previous years. I waited patiently. Then one became free. Rose was able to help me - I said simple problem, right? She did a hard reset of my IPhone by pressing the up button on the left-hand side then the down button. Next she pressed and held the Right-side power up button until the Apple logo appeared. It did the job - hooray! I guess now I know. Glad the store is nearby! Glad it is a safe space for Apple customers - good security! They also have a spacious area for classes too. Happy ending!

What a truly disappointing experience I had at this place. I came in to replace my screen protector, something that should’ve been quick and easy, but I ended up with the wrong protector applied to my phone. The manager then gave me two dry options: 1. get a refund, but only after they remove the protector that’s already on my phone, and then I’d have to wait an unknown amount of time for the store to maybe get the correct one (if they even do), or 2. keep the wrong protector and get no money back (and that is after they have already removed my old screen protector). I was upset and disappointed, and instead of trying to help or at least listen to me, the manager simply walked away and left the employee to deal with the situation. Apparently that’s how business is done here - no empathy, no attempt to correct mistakes, just “take it or leave it.” I genuinely don’t understand how this person is a manager. Please provide customer service training to him, especially on how to speak to customers and show basic empathy, because the difference between the employee who helped me and the manager was huge.

Great service and very friendly staff! The team was professional, helpful, and made the whole experience smooth and easy. Definitely recommend this Apple Store!

this store is good ， the first fool people are so nice and helpfulbut 。But the repair services is not lovely, the young lady keeping want you pay iCloud every month, and tell you when replace the battery and check the phone need pay $400 more，if not if find water they will stop repair. I told her my phone has no chance effected by water, then she keeps saying will loos the Phone data or you have to leave your phone in store， i was kept waiting for few hours in cold area ，I don’t know now phone is a part of people ‘s life , how can asked people leave the phon in store few days? finally she said nothing can do to help it's so disappointment，change new batter, such simple things!!!

Large 2 story Apple store with all the latest devices. The 1st floor is sales and demo units. The 2nd floor is for training, pop-up demos and has the giant led screen showing various devices. Very busy as it is in Union Square, but cool place to visit.