Apple Union Square

This is an amazing Apple Store location. It was not as crowded as I thought during my visit, which was on a Christmas midday. The iPhones were delicately placed to showcase an attractive scene/definitely a looker. The staff were absolutely very friendly and helpful too. For some reason, staff at Apple Stores have been significantly more kind compared to other electronics stores (such as Samsung, LG, etc. though it doesn’t quite exist in the US). Overall, I had a great experience.

Got my new iPhone 17 Pro Max. Jason (Supervisor) - knowledgeable & helpful. Celeste - trainee, limited knowledge Alina - was outstanding, genuinely helpful and customer-focused. She made my day. Thank you, ALINA!

Apple Union Square is one of the most impressive Apple Stores I’ve visited. Located right in the heart of San Francisco, the building is spacious, modern, and beautifully designed with huge glass doors and a welcoming public plaza. The staff were helpful and friendly amazing place for tech lovers and curious visitors alike! I came from Asia and I was wondering if I can exchange my old IPhone 14 Plus to a new IPhone or not. But the staff was very helpful to helped me exchanged the old one to the new one and how to keep my data as well. So if you are a tourist but a tech lover you can consider to get yourself a new IPhone or any Apple product from here which is very easy, safe and cheaper.

I got my problem resolved at Apple Union Square. It was something really simple - my IPhone screen was unresponsive. I tried to make an appointment for the Genius Bar at the Apple Union Square store - couldn’t do it. The issue I ran up against is that I needed to logon my Apple account. Then the prompts wanted to send an authentication text to my IPhone. Welp - that’s a problem, isn’t it? Luckily, I can get to the store by bus. I know I have to go to the second floor (from previous needs) to purchase or fix something. The two staffers with IPAD minis were talking with customers. They seemed to be having good person-to-person customer service - a big change from previous years. I waited patiently. Then one became free. Rose was able to help me - I said simple problem, right? She did a hard reset of my IPhone by pressing the up button on the left-hand side then the down button. Next she pressed and held the Right-side power up button until the Apple logo appeared. It did the job - hooray! I guess now I know. Glad the store is nearby! Glad it is a safe space for Apple customers - good security! They also have a spacious area for classes too. Happy ending!

Apple Union Square is one of the most impressive Apple Stores I’ve visited. Located right in the heart of San Francisco, the building is spacious, modern, and beautifully designed with huge glass doors and a welcoming public plaza. We stopped in during our walk through Union Square and enjoyed the open layout and calm atmosphere. The staff were helpful and knowledgeable, offering quick assistance and product demos. Tip: Even if you’re not planning to buy, it’s worth stepping inside to see the architecture and use the public seating or free Wi-Fi. Great for tech lovers and curious visitors alike!

Great service and very friendly staff! The team was professional, helpful, and made the whole experience smooth and easy. Definitely recommend this Apple Store!

My phone service stopped working (no incoming or outgoing calls) even though everything else works (text, FaceTime, etc.), so I came to the Apple Store during business hours and was told that no technician was available to diagnose my issue because they were “having an event.” I’m a teacher and have a busy schedule so I expect the Apple Store to fulfill its normal support services during their published business hours rather than prioritizing publicity events. Very frustrating.

this store is good ， the first fool people are so nice and helpfulbut 。But the repair services is not lovely, the young lady keeping want you pay iCloud every month, and tell you when replace the battery and check the phone need pay $400 more，if not if find water they will stop repair. I told her my phone has no chance effected by water, then she keeps saying will loos the Phone data or you have to leave your phone in store， i was kept waiting for few hours in cold area ，I don’t know now phone is a part of people ‘s life , how can asked people leave the phon in store few days? finally she said nothing can do to help it's so disappointment，change new batter, such simple things!!!