Apsara Residence Hotel

Firstly, the staff and service was some of the best weve ever had. Amazing people. The location is perfect, so close to everything. 2 mins to river and markets, less than 5 to Pub St. The hotel looks a little old now, and certain things need attention. One example is the wooden deck around the pool area, many boards are loose and it feels very unsafe to walk on. The rooms are large and well appointed, but the bed is like concrete (typical Asia hotel bed) and the fridge is for decoration only. We booked direct with hotel and saved 75% over Booking.scam, and were then offered even more discount for extended stay. Again, great service but we went nearby for for less money and newer facilities. If you get it at the right price, it's 5 star.

I really enjoyed my staying at this hotel. The staff was very friendly and kind. At my arrival I got a glas of very good ice tea and a small local dessert. The room was spacious and I enjoyed my cup of coffee on my balcony every morning. The only thing that was a little disturbing was the noise of air conditioning. In my free day I enjoyed the swimming pool and a cocktail from the bar. The location was perfect for me, because I love the river side of the city.

Stayed at Apsara Residence Hotel – Private Pool Villa, and overall it was an absolutely beautiful and comfortable experience. The staff members truly stood out they were super attentive, courteous, and consistently warm. There was a strong sense of personalized service, and you genuinely feel welcomed and well looked after throughout the stay. If I can rate the staff as 10, i would, this is definitely the beauty of the hotel. One major highlight is the location. It is extremely convenient, within walking distance to Pub Street and surrounded by plenty of eateries, cafés, and massage spots. You can easily step out for food or nightlife and return to the villa without hassle, which adds a lot of value to the stay. The villa itself was spacious, well designed, and thoughtfully laid out. The room was very clean, comfortable, and well set up for relaxation. The private pool is beautiful — not very large, but it has an excellent vibe and a relaxing layout that makes it great for chilling. That said, the pool water was surprisingly cold, making it hard to stay in for long, which slightly affected the experience. almost perfect but comes with few small pet peeves worth noting. Toiletries are provided in very tiny bottles. Most hotels now offer larger pump bottles, which are more practical and less wasteful. Having to request refills repeatedly was a bit inconvenient, but the staff is very prompt. I never had to ask twice or repeat. The shower head is positioned 90', forcing you to hold it the entire time rather than enjoying a hands-free shower. The rain shower was excellent though. Another consideration is that there is no bathroom door at all, open concept. While this suits a romantic couple-style villa, it wouldn’t be practical if you’re sharing the space with friends, family, or children. Do take note if you are booking the pool villa. Soundproofing is another weak point for a property positioned as 5-star. If you have early activities and plan to rest during the afternoon, noise can be very disruptive. Footsteps, door slamming, and noise from the outdoor pool — including people shouting or screaming — are clearly audible from inside the room. If you have low tolerance for noise and are seeking peace and quiet, this is something to seriously consider. The room itself was clean and well maintained, although some outdoor areas show signs of ageing on walls and tiles, giving parts of the property a slightly dated feel. Power points were also limited, especially near the bed. Despite these small setbacks, the stay was overall very enjoyable. The villa is beautiful, the location is excellent, and the service from the staff was genuinely warm and attentive, making it a comfortable and memorable stay overall. p/s - as I've also left verbal feedback of the above during check-out and the manager reached out to me a day ago, thanking me for the stay and feedback. She also took it positively for improvement. I've never had someone reaching out like this, so I'm truly amazed by their hospitality.

Great value. Charming staff. Location is one of the best areas in the city and convenient for business trips. Attentive staff with usable balconies. Spacious rooms with a few different but interesting layouts. In a city that is full of good hotel options, for expat business trips I find this one to be an exceptional choice.

Stayed for a week and got upgraded to the villa. Staff is super friendly and helpful. The villa could do with a bit of maintenance, fallen a little bit into disrepair but it's super spacious and clean which I appreciated. It's missing hangers and hooks so I had to pile up my clothes on the bench, there is no closet but open storage. Ironing board was provided, used my own iron as the hotel one doesn't have a steam function. The balcony is nice and the chair comfortable, was great to sit outdoors and research activities. I didn't use the restaurant, spa or pool. The location is great, lots of cool restaurants and bars in walking distance. That said, super loud music blasting from 5 pm till 4-5 am every night from the adjacent bar strip and the Hard Rock Café, so do bring earplugs...

I stayed at Apsara Residence Hotel recently, and my first impression was really good — the place looks beautiful and clean, and the staff are friendly and helpful. I arrived early in the morning after a night bus, and they were kind enough to take care of our luggage until the room was ready, which I really appreciated. The room itself was decent for the price, though the service was a bit slow at times. One thing that surprised me was that the bathroom didn’t have a door, which felt a little strange in terms of privacy. The air conditioner also made a dripping sound throughout the night, which was slightly distracting, and we had to request new bathrobes because the ones provided had a bit of an odor. The pool area was nice and relaxing, though the water was quite cold. Overall, it was an acceptable stay — not perfect, but comfortable enough for the price and location.

Apsara Residence is a fantastic place to stay in Siem Reap—modern, clean, and beautifully designed. The staff were warm and attentive, always ready to help with a smile. My room was spacious and comfortable, and the location made it easy to explore Angkor Wat and the city. A perfect blend of comfort, service, and value. Highly recommended!

Very nice hotel, but the customer service is above and beyond amazing. Due to a mix up in our reservation (and probably NOT Apsara's fault) we were not able to get our reserved pool suite. The staff more than made up for this by giving us one of their large suites, comp'd us every breakfast and provided light refreshments for us in the afternoon. Thank you Apsara Residence Hotel for caring about my wife's and my experience.