AQUA Hotel Bertran Park

Had a lovely time on my first solo holiday in Lloret de Mar and couldn’t have found a more perfect hotel to stay in. The rooms are very well kept, staff are friendly and service is great! A super location not too far from the beach or local shops and restaurants. It is ran super well especially with breakfast and dinner with also lots of food options ! Thankyou so much for a very welcoming stay

my friends and i came to this hotel for a long weekend, i’ve broke down my review into sections as there was only one part that really let the hotel down.||room / decor / cleanliness: room was lovely, hotel is decorated nicely and the hotel was kept clean. beds were comfortable. one thing i would recommend, although there are hairdryers in the room they aren’t very powerful so i’d recommend still bringing your own.||food and drink: very good, we had breakfast included and it was good quality and variety, service was efficient and everything was good standard. we did notice that the ingredients of cocktails seemed to change depending on which bar staff were on shift. they were always nice but not always what you were expecting to get. ||location: the hotel is well situated close to shops, bars clubs and restaurants, and the beach.||staff / customer service: other than one member of bar staff and one reception staff Saleh, it was the customer service of the staff that let this hotel down. i normally will tell a hotel directly if i have a problem with the service, however the hostile behaviour of the staff made me feel unable to do so. i complete understand that hotels have to have rules and agree that those rules should be respected. my issue is the manner in which those rules were enforced. we witnessed staff speak to guests in an rude and overly harsh tone which was unnecessary for the gravity of the issue e.g. jumping into the pool or drinking a drink they hadn’t bought from the hotel. it set an uncomfortable atmosphere for trying to relax on holiday. we also felt that there were different standards for different guests. we were reminded on multiple occasions again in a rude manner about quietness at night time, however we were disturbed several times by other people in the hotel being loud at unreasonable hours which staff seemed to do nothing about. we also noticed staff leave the hotel to tell guests who were on the street to stop being loud which seemed unreasonable. ||in conclusion, staff attitudes have let the hotel down and it will put off customers from returning. i’ve noticed that this is a common theme in hotel reviews so know it is not a me problem, it is a problem with the staff.

A wonderful boutique hotel in the old part of Lloret de Mar. The rooms are modern and very well equipped. Comfortable beds and great shower. The staff are friendly and helpful. The food and drinks were very reasonably priced. The breakfast buffet was fantastic. Lots of choice. The evening buffet is good value for €19 which includes a soft drink. The pool area is good for a city hotel. Easy walk to the beach and shopping area. The entire hotel is very modern and clean and made for a very relaxing stay.

Clean hotel in a great location. Staff very friendly particularly Esmerelda on reception. She always said hello and had a smile. Also arranged showers and towels to use on the last day as leaving in the evening. Pool big enough for a nice dip and deep at one end which is a nice change. Sunbeds not a problem as staff remove the towels if there is no one using them. It seems the rule so just ask. That worked well for us. Always beds available until about 9/10 am. Good selection of drinks. The house wine was very good and especially for .€12 a bottle. The only complaint is that the food is not hot. Dinner is 7.30-9.30 and we would go in about 8.30. Soup lukewarm. Did ask for the fries to be reheated and the chef did oblige but didn’t seem too pleased. That could do with being addressed. Although maybe they know this as there are a couple of microwaves dotted around. Apart from that the food choices were good. Specials were cooked to order in the evening and eggs in the morning. Would definitely return.

Hotel immaculate and rooms also, breakfast was great plenty options. Pool was good however VERY strict on some rules and even converscated a ball off 1 young boys in pool who wjwre being no trouble the whole pool wasn't happy about this the staff from bar could be quiet stern and got told turn a speaker off that was on low. Not enough loungers/chairs for how many guests they have staying. Most people spoken to said they probably would stay again due to the pool police.

Good breakfast, overcrowded pool area. Great beach. Noisy hotel from bad sound isolation and mopeds from the street. Average hotel but the area and city was great. Great beach-bar with a lot of various drinks. We stayed in the middle of June and felt like we were the only tourists around, especially in the restaurant areas. Quick and delicious food everywhere.

Short 3 night solo break. The hotel was probably one of the best I'd stayed in on my solo travels. The room was clean and huge for me, the bed was the comfiest I've ever slept in...thebathroom was huge and very modern. The balcony looked over a side building but I was not too bothered... Food was just what you expect from a buffet... The bar was great, outside space is limited for the size of the hotel, but I always found somewhere to sit in the sun in the day and chill in the evening after dinner. Not too far from the beach and the walks along there are Amazing!!!

Just home from a week’s stay at this lovely hotel, very clean, staff very friendly and welcoming. Location absolutely perfect, very central. Rooms very clean and comfortable, maid service daily with clean towels daily. Just one critique tea and coffee making facilities making facilities would be welcome in the rooms