Aqua Palace Hotel

Amazing hotel with exceptional staff right in the heart of Venice! I would highly recommend anyone coming to Venice to stay here. We didn’t land until 10:30pm and checked in at 12am to a very friendly concierge who provided a map and information of what is around. The room was comfortable with curtains blacking out any sun for a great sleep! It was quiet and very comfortable experience. The hotel is conveniently only a 5 minute walk to the piazza and lots of other attractions. I would highly recommend staying here.

Although we only stayed in Venice for one night, we really enjoyed our stay at the Aqua Palace. The location was within a short walking distance of the San Marco square and also other recommended restaurants and coffee spots. We took the vaporetto (water bus) from the Saint Lucia station to the Rialto bridge stop (only the second stop of the line we used) and then walked only a few minutes over to the hotel.||The place was also nice enough to let us store our luggage there before our 2:30 checkin time as we wanted to explore and take pictures. The staff was super nice and allowed us to borrow their ironing equipment for our clothes. They also have a personal port for you to take a private water taxi if needed. We used the port to take nice, classy pictures :)||The rooms themselves are elegant and made us feel like a royal Venetian for a night. It was part of our wonderful experience in Venice overall that I won't ever forget.

I absolutely loved this hotel! In my opinion, their price is reasonable but they have luxury service. Their room service was great along with their bag service. Location was great as well! 7-8 mins walk from San Marco and lots of good restaurants are located nearby. Room was beautiful and clean. Loved their spacious bathroom for a family of four. They prepared beds for me kids in the room as we stayed in one room. They opened the sofa bed and put a sheet over for us and brought a small bed for my second kid. Overall I’m very happy with them and would love to come back next time we visit in Venice.

If your looking for a modern hotel, this isn't it. Older venetian style, but comfortable. The a/c worked well, the bed and pillows were comfortable. The bathroom was a bit more modern, and the water pressure was good and hot. The location was perfect, 5 min walk to St Marks square. The staff was very helpful and friendly. The breakfast buffet was decent.

Excellent hotel. A taxi and water taxi was organised by the hotel for us as we landed very late in Marco Polo airport. All the staff are very friendly and helpful. Lello, the bar supervisor booked a meal for us in a great restaurant and organised a gondola to collect us at the hotel. He makes superb cocktails! The room, breakfast, hotel location, cleanliness, air con were outstanding. I would highly recommend this hotel.

Our family had an amazing experience in Venice, largely credited to Lello, the bartender/Sommelier at our hotel, Aqua Palace. We are a family of 5 from Colorado (USA). We received recommendations from Lello for 2 fantastic meals here that met the needs of our 3 kids (ages 19, 16 and 14) and our desire for amazing and authentic food. Lello offered several helpful tips for walking the city, and made our experience in Venice a top memory of our time in beautiful Italy. We highly recommend this hotel, and are extremely grateful to the staff for helping us to experience all of the beauty of Venice even in our short 3 night stay.

We loved the location of this hotel - you can't beat it! Walking distance to the Rialto and San Marco Square. The service of the staff was also wonderful. Overall we had a good experience and the room was very nice. ||||Just a few small downsides - The "King bed" was actually just 2 beds pushed together so cuddling was limited as neither of us wanted to sleep in the crack. We had issues with the shower as the water poured out of it and flooded the bathroom each time we showered, no matter how we positioned the showerhead. We were also unable to change the temperature in the room and it was extremely hot in Venice, so we would have been more comforable in our room if it had been cooler. We asked the concierge about this and they didn't help us.

Just checked out of this amazing little hotel which was centrally located and so very comfortable. The staff were delightful and so helpful. They arranged a private water taxi upon our arrival and after a long exhausting international flight - it was lovely to see our concierge’s smiling face waiting. One of the few hotels I could find that could accommodate 3 per room which was key for us. Highly recommend this gem. Can’t wait to return!

The front desk people were very helpful. I was there for about a week and encountered three different front desk. I don't recall their name, but they were all pretty helpful. One in specific stood out the most. He was very helpful with train times to travel to Verona very specific very helpful. I believe his name was Joncarlo I could be wrong but I remember Carlo being in his name! He was very helpful! And the bar in the hotel was awesome as well the bar tender Lalo was supper awesome and sweet , very helpful staff over all! Would go back just to visit them!

A top experience to stay in Venice. Arrive directly by water taxi from the train station to a private dock. The rooms are large and well-appointed. The bar is lovely and the bartender is beyond friendly. Excellent location, top on my list to stay again.

Life is good. Life in Venice is better. Few experiences rival opening your bedroom window directly above a peaceful canal on a quiet morning in Venice, Italy. It's calming and cool at the same time ... and was a daily indulgence at the boutique Aqua Palace hotel in a tranquil neighborhood between Ponte di Rialto and Piazza San Marco. Our large guest room with king-size bed (and modern bathroom) had two windows that opened for fresh Venetian breezes and views. I spent a personal-record amount of time on different days just leaning out the window while waving and shouting greetings at pedestrians on nearby bridges and gondolas passing under them. There were a lot of positives with Aqua Palace beyond its location including friendly service at the registration desk, morning buffet breakfast, or housekeeping. The breakfast area wasn't large nor does it need to be, but I was pleasantly surprised by the variety and quality of the food. Of course, the biggest wow factor for Aqua Palace is being directly on a canal and wonderfully positioned to walk or ride to landmarks throughout Venezia. One major flaw to our stay was that the winter 2019 floods had knocked out WiFi to the guest rooms. Luckily, we had fairly decent cellular reception which still allowed us to be connected. The room was a little "dusty" and a "makeover" wouldn't hurt, but neither distracted us enough from an inspirational life experience in Venice at the Aqua Palace hotel.

A wonderful hotel with canal views and easy walk to San Marco square and the Rialto bridge. You will soon find everything revolves around these 2 landmarks so it's nicely situated in a quiet area between them. My room with a canal view was worth was just lovely. Large rooms and bathroom with comfortable bedding. Complimentary breakfast is what you would expect and perfectly reasonable (eggs, meats, cheeses, breads, fruit yogurt etc). The staff was very helpful making reservations to restaurants and our train ticket to our next stop especially Gabriel and the woman who did the breakfast. The location was perfectly located in a quiet corridor yet walkable to everything.

Good location and clean hotel. Friendly staff. I learned that it really doesnt matter where you stay in Venice since everything is very walkable. This hotel was very nice and was close to St. Mark's Square. Located on a small canal, we did not experience any of the noise that the others mentioned in other reviews. Really no negative things to say about this place.

Great hotel! The room was far bigger than what we experienced in London, Paris and Rome. The hotel was a good location, off the beaten path enough to be quiet but still easy to get to. The staff was friendly and always available. We had breakfast at the hotel twice and was very happy with the selection.

A true hidden gem.. Everything is lovely about this hotel - the staff, the room, the location etc. We will definitely come back!

What a great hotel, great room, great location, great continental breakfast, just an all-around nice place. Also the showers were nice and big too... After two weeks on the road in Italy and Europe it was nice to have a shower I could fit into as I seem to be a big fat American tourist.

We booked 6 months prior for 3 nights for our honeymoon -- after a glowing review from a local friend who is a repeat customer to AP. We paid almost double what Trip Advisor is now showing for this week. We stayed 3 nights last week (mid July). The best part is how conveniently located it is. There were no ammenities, except for breakfast (which of course you pay for), a limited mini bar, and limited food/bar menu. We had a Junior Suite (2nd floor, or their 1st floor), with a canal view. We arrived early morning; went out walking; and returned about 2pm, escorted up to our room -- to which they delivered the wrong bags. Both our reactions to the room were "Blah". There was one front desk staff and one food service worker who were very attentive. The rest of the staff made us feel like we were a bother, and they gave little information when we asked any questions -- and misinformation when they did give us anything. We did get a 'jump the line' ticket for St Marks and a transfer to the Murano museum. Other than that, they could offer no guidance or insight into our other questions about museums, etc. Worse, we left on a Sunday to take a train to Florence. I asked about online tickets and water taxi day one when we arrived. They kept telling us we didn't need advance tickets, and it would be no problem to buy day of. We arrived 8:30am to buy tickets -- and got the last two on the 12:25 train. We waited 3.5 hours -- and thus missed 3.5 hours for tours, etc. in Florence. Granted, that's on us ultimately -- but easily avoided by solid service from a 4-star establishment.