Amanda B.
Yelp
Where do I begin? I've been coming here since I was a kid and always enjoyed Aquaboggan however yesterday was unfortunately the last time I will ever visit this park again. You'd never know we were in the middle of a pandemic. When we entered there was a guy coming out the back room who stated the girl at the gate was not counting and they were over capacity. I should I asked for a refund at that point but we had just drove two hours with two kids super excited to go to a water park , so we figured we'd do our best to keep our distance. The park had hundreds of people , not wearing masks (which was fine if they were social distancing or on rides , but it wasn't the case) I witnessed a child peeing in the grass and the staff was watching this child and said nothing. Multiple people at the wave pool were spitting and coughing up a storm and again none of them were social distancing. It was within an hour of being there , we were told to evacuated the park because a storm was coming. Which was fine , however the staff kid asking us to leave was arrogant when asked what do we do to get our money back , he said "you leave and if your lucky we will reopen if not ,not sure what to tell you but the doors that way" We tried to wait in the lot but with two kids in the car and a storm that took about an hours and thirty minutes to pass we figured we'd get food and come back! When we came back the park was closed, we saw a staff member getting into her car , so we asked her who she could speak too about this and her answer was they are closed sorry nothing she could do! I wrote an email to see if I could get someone to care , however Ethan again was very rude , saying they are following state guidelines and that he would not be issuing a refund! I understand we took the risk going to this park, however the website stated they would be reservations only (NOT THE CASE I WATCHED PEOPLE IN LINE BUYING TICKETS AT THE DOOR) The pools were disgustingly dirty , kids peeing in grass in front of staff , nobody social distancing! Not sure if people coughing were sick , chairs at wave pool were on top of each other and a bunch of young kids work there and clearly don't care about the people paying to get in the park , very arrogant to guest! It's unfortunate. Not only will I be reporting this to the city , but I've let family and friends know as well. Better off paying the few extra dollars to get into Water Country (they check temperatures at gate , assure social distancing , they only let so many people in their park at reserved times , sanitize their rafts after use and their friendly to paying guest) DON'T WASTE YOUR TIME OR MONEY. It's unfortunate the storm happened however i wouldn't be as upset if they followed the guidelines and treated paying guests better. Seems to me all they cared about was the money not if their park was over flowing with people! The parking lot alone was so packed but you wouldn't notice this from the street view because it's set back , which is probably how they've been getting away with it!