Tay Jin
Google
A deeply upsetting experience that felt discriminatory toward my family while we were waiting for the Aquabus at David Lam Park on September 26, 2025, around 11:10 a.m.
At the dock, it was just my family and a couple waiting. When the boat arrived, there were two staff members onboard — a young male staff member with dark hair, wearing a beanie or hat, glasses, and facial hair, and a young female staff member inside — along with one passenger.
The male staff member opened the safety gate and greeted only the couple, asking where they were headed. He let the passenger off, radioed for another boat, and told the couple to wait for the next one. Then, without a single word to us, he simply took off — leaving us standing there, completely ignored.
Even though we were standing closer, he didn’t even look in our direction. It felt deliberate, as if he was going out of his way to ignore us — treating us as if we were invisible.
We had been looking forward to this part of our trip and were genuinely excited to use the Aquabus. Instead, we were left feeling disrespected, unwelcome, and deeply hurt. This was not just a disappointing experience — it felt discriminatory.
I usually don’t write reviews, but this incident was so upsetting that I feel compelled to share it. It raises serious questions: is this an isolated case of one employee’s behavior, or does it point to a larger issue with staff training and company culture?
How can an employee at a tourist attraction in such a kind and beautiful city behave this way? This should never happen.
I sincerely hope Aquabus takes this matter seriously and ensures all visitors are treated with fairness, dignity, and respect.