Aqualuz Troia by The Editory

The apartment and location were lovely, but we felt that the amenities were somewhat lacking.However, the biggest issue we encountered was with the card key system. On the day before our checkout, the card stopped working, and we had to make multiple trips to the reception to resolve the issue. This was particularly frustrating with two young children in tow, who were sleepy and crying by the time we finally got it sorted out. It wasted an hour of our time and caused unnecessary stress. We were told initially that we had already checked out, which was not the case, and it took three attempts before we were finally able to enter the apartment.Given the inconvenience this caused, we hope that the hotel will review their card key system to prevent such errors in the future.*Pros:* Lovely apartment and location*Cons:* Lack of amenities, card key system issuesOverall, we would consider staying here again if they address these issues.

For the Last 4 years I went to Troia. The whole Island Is owbwd by the group PAstana Cristiano Ronaldo and Is a Monopoly. The workers are all seasonal with no preparazione and despite they Extreme kindness not up to the Level required. It Is a Pity but I Will not go back

Terrible. Rooms shabby. No Wi-Fi access from the room and despite reporting it personally to the front desk on 3 occasions and by email to Customer Service, nothing was done. No apologies, no attempt to solve the issue. Never received feed back. After a week, still had no WiFi. General service is slow and not customer focused. Furniture in rooms is cheap and uncomfortable. Bed mattress extremely uncomfortable with unhygienic mattress cover. Eating in - and out - in Tróia is expensive for below average quality. Stay in Setubal!

The property was a total letdown. The rooms were old and run down and nothing like the pictures. The fridge had no light and the shelves were dirty.||The pool way broken so therefore not heated. Both indoor and outdoor pools were dirty and honestly did not look hygienic to swim in. The jacuzzi was not working, the gym was cold, and although we were told on arrival the kids place would be running it appears it wasn’t.||Breakfast was mediocr, my daughter picked up some bread from the buffet and it was hard and stale on one side - I expect better from a 4 star hotel.. though, to be fair I wouldn’t even give it 1 star.||The lady at reception was very sweet and helpful and they did their best to resolve our refund. The staff also acknowledged the terrible state of the hotel… it is as if the company have just forgotten it and left it to rot.||A shame as the website made it look so nice… unfortunately the website is a total sham.||Needless to say we will never go back, and I do not recommend anyone staying there.

Bad experience in this hotel. Internet doesn't work in the rooms. Gym doesn't work. Swimming pool needs maintenance. Dirty cleaning room service. I had to change my room because there was some random noisy at night. Mattress need urgent change. Feeling that the hotel needs urgent works

Unfortunately the place is not well maintained and the management team does not care! We had a leak in our apartment since we arrived and no one fixed! I reported to the manager and still no solution presented! Besides the public bathrooms in the lobby are disgusting they are dirty, old and the hand wash dispenser have mold and indeed for a family hotel is a health issue when you have so many kids around that need to wash their e hand they have no soap to do it!

a clean and tidy room, comfortable, two toilets, view to the sea where we could see the dolphins. We had a living room and the best things was the enormous balcony. It was a midium sized room. We didn't have a bath tub and we asked for a bunk bed and a double bed but instead of the double bed they gave us 2 indvidual beds that we had to put together. Free wifi and air conditioning

One of my best destinations in all seasons but best in summer. Super hotel with superb staff and great ambience. A must if you happen to be in Portugal. Beautiful marina and great beaches. Delicious food and a handy carpark. All in all a magnificent place to be whenever you have the time.