Ilona Dubiejko
Google
Very disappointing experience – rude staff and poor management
We had a very unpleasant experience at Geomar Aquarium in Germany. The staff was incredibly rude, especially one arrogant man at the entrance. We were not allowed inside because we were told there were “too many people.” When I asked how long the wait would be, he said he didn’t know. After pushing for a more specific answer, he finally said “10–15 minutes – depends when people leave.”
We decided to wait with our two small children, sitting quietly on chairs by the entrance. A few minutes later, the same man came outside for a cigarette and shamelessly blew smoke in the direction of our kids. When I pointed out that 15 people had already left and we were only four, he still refused to let us in. Then, in the most disrespectful tone, he told me, “You can just leave if you’re about to cry.” Completely unacceptable and unprofessional behavior.
As for the aquarium itself – once we finally got in – it was extremely small. You can walk through the entire thing in 5 minutes. The seals outside were kept in a cramped area with disgusting green water, which looked neglected and unhygienic.
Absolutely not worth the price, the wait, or the stress caused by such rude and arrogant staff. Save your money and your nerves – go elsewhere.