Kyle R
Google
We paid over $300 per person to come for a few hours off a Disney cruise. When checking in they told us we had to join their guest WiFi to sign a waiver, despite no prior instructions that cellphones were required to enter.
The WiFi would not load their waiver form, so a pregnant lady with a hat that worked for Aquaventure took my phone, turned off airplane mode, laughed at me for thinking it would work in airplane mode, and then walked away.
Airplane mode is for WiFi, so this was really shocking how this lady was so confidently wrong, yet laughing at me.
I was charged a daily fee for international cellular roaming. The waiver form did not work and I had to sign on their iPad, which they did not mention as an option until the very end of the line.
No one would take accountability for this lady essentially stealing $12 from me. The people at the desk blamed the people in the blue shirts, the people in the blue shirts blamed the people behind the desk.
Finally a manager with AirPods in came and blamed me.
I will never return to Aquaventure because it’s clear if there are any problems they will not take any responsibility. Thankfully this was only $12, I can’t imagine if it was something serious.