Arabian Courtyard Hotel & Spa

We had a wonderful experience, please don’t go by all the negative reviews as everyone has a different experience. I had a very good experience from all the staff from Saima to Brijesh who booked our tours. I met so many wonderful people from the house keeping staff to everyone who served us in the morning for breakfast. The location is great if you want to go gold souq, meena bazaar and so many places to eat. There are plenty of Taxis and I would definitely recommend this hotel to anyone on a budget. The rooms are good and spacious, definitely recommend paying a little extra for the deluxe over the classic as you get a better view in my opinion. Also maybe some rooms do require some form of modernization but overall very good experience and nice breakfast which sets you up for the day.

I had a fantastic stay at the Arabian Courtyard Hotel. The location is excellent. The hotel has a charming, traditional Arabian atmosphere that adds to the experience. A special thanks to Urooj for her exceptional service. She was friendly, attentive, and truly professional, making me feel welcomed and valued throughout my stay. I highly recommend this hotel for its unique ambiance and outstanding hospitality.

Good hotel. Even the basic room is very big. Quiet air conditioner, good medium-soft mattress. The nearest subway station is 5 minutes walk. It's right at the old town where there are 3 excellent restaurants next to each other.

Very nice staff. Clean hotel with beautiful Egyptian vibes and decor. Good buffet breakfast and plenty of meal options on site and locally. Sister made use of the massage and said it was good. Not far from metro. Made use of shuttle to beach. Can’t fault anything here. Had to pay an city tax on arrival which I didn’t expect as travel agent should have covered all fees but all good as this is a country requirement.

Centrally located in Bur Dubai. Just 20 mins away from Dubai airport. Adjoining neighbourhood is also good. Meenabazar is just a minute walk from here. So many good joints are at walkable distance. Dubai museum is just opposite to the hotel. Rooms are of decent size with all the basic amenities. Linens were clean. Check in & check out the was seamless. Breakfast menu is limited with decent taste!

Extremely Poor Hospitality and Maintenance – Arabian Courtyard Hotel, June 2025 I stayed at Arabian Courtyard Hotel with my family from 16th June 2025 during our holiday, and unfortunately, our experience was very disappointing. From the beginning, there was no warm welcome or proper hospitality. We were given a dark, dusty room with poor housekeeping and a generally unclean environment. The maintenance was terrible—there were broken items, rusty fittings, and the bathtub was in very poor condition, clearly not maintained for a long time. We requested a room change and even offered to pay for an upgrade, but the front desk staff—especially a short-heighted lady—was extremely rude and unprofessional. She acted as though she was doing us a favor, which was very disheartening for paying guests. Her behavior was completely unacceptable, especially in a reputed property like this. Courtyard should consider giving proper hospitality training to such staff. During the room change, we accidentally left our iPhone charger in the previous room. We informed the same staff member, but she showed no concern or willingness to help us retrieve it, even after we checked out. It felt like she just didn’t care. At one point, we asked for a dinner plate for our child, and the staff told us there would be a 10 AED charge for it. We were shocked by this and chose not to take the plate. After two days of discomfort, a manager (a gentleman wearing glasses) helped us change our room. He was polite, respectful, and professional—exactly what we expected from the start. He was the only positive part of our stay. If I had to rate this hotel, I would give it 1 star—and only because of the helpful manager. Based on poor service, bad maintenance, and unprofessional staff behavior, this hotel fell far below expectations. I hope the management takes this feedback seriously and improves their service standards.

Stayed for 7 nights. The shower was cold, and we did address it, but nothing changed. Rating is a 4 star however more like 2. If you want spa or sauna, you have to pay. We had access to a so called VIP lounge which was always locked. Would I recommend to family no

⭐☆☆☆☆ This hotel doesn’t even deserve one star. We booked our stay through Agoda because the listing clearly stated the hotel is pet-friendly. But when we arrived, the reception and manager told us pets are not allowed. Instead of taking responsibility for the misinformation, they told us to contact Agoda ourselves. This is incredibly unprofessional — it should be the hotel’s duty to ensure their online listings are accurate, and to resolve the issue directly, not push it onto the customer. What they advertise online is completely misleading, and it feels like a bait-and-switch just to get bookings. Be very careful before booking — don’t trust what they show on Agoda or other platforms. Very disappointing experience.