Ararat Park Hyatt Moscow

My stay at the hotel was truly amazing. It was a wonderful journey from start to finish, and the staff were exceptionally friendly and supportive. Sofia handled my registration exactly as agreed through email and arranged for both rooms to be next to each other on a higher floor. I truly appreciate her professionalism and attention to detail. I also appreciate the honesty of the housekeeping team; I accidentally left money in my room, and I found it exactly as I left it. The food is delicious and very tasty, and the hotel’s location is perfect, right in the center and close to everything. I would highly recommend this hotel to anyone visiting the city, and I look forward to staying here again.

This is the worst service I have ever experienced, especially considering it was the last day of December 2025, one of the busiest times of the year. The air conditioning was not working, and no one made any real effort to assist or fix the issue. I paid 11,000 SAR for 5 nights, yet received no professional support or proper response. What made the situation even more frustrating is that we were told there was no AC available, while at the same time my sister’s room had a working AC blowing hot air, which clearly shows inconsistency and poor management. This level of service is unacceptable for a property charging such high prices. I would not recommend staying here unless serious improvements are made in maintenance and customer service. Terrible experience. I was forced to sleep with no hot AC or heater while the temperature was -17°C. I woke up with a high fever and flu as a result. To make things worse, the hotel refused to change my room to one with a working AC or heater, despite availability. This stay completely ruined my vacation. This level of negligence toward guest comfort and health is unacceptable. I do not recommend this hotel.

A truly wonderful experience in every way! The hotel is very clean, the service is excellent, and the staff are friendly and helpful. The rooms are comfortable and well-arranged, with a beautiful view. The location is perfect and close to everything you might need. Special thanks to Margarita at the reception and the concierge team Dmitriy and Elena for their outstanding care and support. I highly recommend this hotel to anyone looking for a comfortable and exceptional stay.

We stayed with my family on December 30th and 31st. We had two different types of rooms. The room allocated for my family had a heating problem. They brought an electric heater. I think that rooms should be thoroughly checked before being given to guests, especially during peak times. Because when you want to make changes, it's not possible due to the high occupancy, and consequently, the accommodation doesn't meet expectations. Sitting in the lobby cafe is not comfortable due to the revolving door. Due to the city's climate, the wind pressure is high. The winter cold is well-known. The building has very high ceilings. A revolving door alone is not enough. A revolving door + a second door inside and a pressure-controlled entrance hall are needed. Perhaps an air curtain in between would be the simplest solution. Cold air is heavier than warm air, and due to the high ceiling, warm air escapes upwards. A vacuum forms below. As a result, even if the door doesn't rotate, wind is drawn in. I have visited several other five-star hotels in both Moscow and St. Petersburg. Due to the cold weather, the entrances were as I described. I think you should report this engineering flaw to your relevant department. Finally, we contacted the hotel's concierge department to arrange a city tour. They gave us a list. We agreed to the price listed for four people. However, when we wanted to make arrangements, they quoted a higher price, citing New Year's, etc. They should have provided accurate information from the start. At the spa, my family requested coffee, and they wouldn't give it to them without payment. Even though the hotel's spa is a separate business, it's very off-putting that they wouldn't provide coffee when they had it booked in their room. My family had to call me and bring the money before they finally gave them the coffee. This shouldn't happen. These are things that a five-star hotel urgently needs to fix. On the positive side, the breakfast was fantastic. Every item was carefully selected and presented. The rooms are technologically comfortable. The bathrooms are spacious. The single-pane windows, without frames or profiles, create a feeling of spaciousness. Thank you for the breakfast, the view, location and the technology..

The hotel’s location is perfect, with almost everything you need right next to you—from shops and cafés to key attractions. The convenience of the area makes moving around effortless. On top of that, the staff are truly exceptional: friendly, attentive, and always ready to help, which adds even more value to the overall experience

I had an excellent stay . Everything was perfect — from the warm hospitality and friendly staff to the cleanliness and comfort of the room. The location was convenient, and all services were delivered with great attention to detail. I truly enjoyed my stay and would definitely choose this hotel again in the future. Highly recommended!

Absolutely Amazing ! 11/10 hotel. Excellent customer service from all staff. Lavish rooms and bathrooms. Great amenities. Beautiful location- just a short walk to major touristy areas and shopping.

I stayed at the hotel last week from 8 to 11. The staff was helpful, and the hotel was beautiful. A huge thank you to Hussein Al-Iraqi and Suhaib Al-Jazairi; they were a huge help to us, and we relied on them. I recommend all Arabs to come to the hotel; they will find Hussein and Suhaib, and they will be very helpful. I lost my money, and when I returned to the hotel, I found that the person who cleaned the room had left the money on the TV table. Thank you, thank you for your honesty.