Raya P.
Google
Highly Disappointed — Worst Stay We’ve Ever Had!
We’ve never had a worse experience in our travels. The owner was unbelievably rude and unprofessional. The guesthouse rules clearly state that check-in is available until 23:00. We sent her a message in advance, which she completely ignored, so we had to find a way to call her Icelandic number (which had no Viber, WhatsApp, or any other messaging app).
When we finally reached her, we told her we’d arrive at 22:00, and she reluctantly said she’d be waiting for us at 22:30. We arrived exactly at 22:30 — but she was nowhere to be found. We knocked on the window, and a man inside motioned for us to leave. We ended up waiting outside in the cold like homeless people, even though we had already paid for our stay.
By pure luck, the owner came out at 22:45 to take out the trash, and that’s when we managed to speak to her. She immediately started yelling that we were “late,” even though check-in was open until 23:00.
The house itself was also disappointing — only one bathroom and one toilet shared between two floors, paper-thin walls (you can literally hear your neighbors breathing), and very small rooms.
To make matters worse, two days later we received a notification from Booking that the owner was trying to charge us a late check-in fee! Absolutely outrageous.
If someone cannot be kind, welcoming, or even remotely professional, they shouldn’t be running a guesthouse. Sadly, she seems more interested in taking people’s money than providing hospitality.
Avoid this place at all costs — worst experience ever!
Reply:
It’s concerning how the owner keeps twisting the facts instead of taking responsibility. Everything I wrote is backed by messages and timestamps. Rather than addressing the issue professionally, she chose to block me from posting my review on Booking. This kind of behavior shows a serious lack of professionalism and respect for guests. Travelers deserve transparency — not hostility or censorship.
Second reply:
I stand by my words.
Lady, please stop changing your story every time I reply to you. Make up your mind on your fake story once for all. By the way you can check the screenshot attached with your previous comment.
Once again, please go check your mental health 🙏