Arborina Relais

Aside from the 5* customer service and a good breakfast, the relais was underwhelming. 1. We stayed in the Junior garden suite room. It was one of the main reasons for choosing the Relais, and honestly aside from #4 it was quite a disappointment. The terrace that cant really see rolling vineyards, to the right mostly blocked by trees and the breakfast building, and to the left, the neighbors garden which is so close you can see their leg hairs if you wanted to. The best vineyard view is on the east from within the breakfast bldg... How ironic. Also the garden is mostly soil then grass... And you aren't really provided footwear so you might just end up having dirty shoes which could translate to a dirty room 2. Quite little privacy. keep hearing people talking or moving outside, and the terrace and window faces the breakfast location so someone will always have eyes on you 3. The bathroom is designed as disabled access . Good for the disabled, not so much for regular folks who paid for aesthetics, and practicality. No matter how you shower, water spills out everywhere. 4. Every little addon requires money. Even the bottle of waters in your room?!!? Probably the most appalling aspect of such a high class relais.. The kicker? We got a goodie bag to leave. It had a bottle of water in it :) 5. Its expected but bikes are EXTREMELY expensive (150eur+ for 2), and it's not actually provided by the hotel, they are just middleman and you ultimately pay another shop which charges you exorbitant amounts to deliver the bike to the relais 6. It's Langhe. If you're not willing to pay minimum 60 euros for a 2min taxi ride eg to dinner because you'd like to drink, too bad. This seriously needs a solution. Taxi drivers are paid way too well and everyone should want to be one in Langhe.. even I am thinking about it! Best part were the staff who were very nice, but even the location is alittle complicated. In the middle of La morra hill so car is a must

Arborina relais is located in the most beautiful surroundings with vineyards. Nice views everywhere you look.|We stayed at a junior suite for four nights, very clean and the interior decoration is lovely. |Breakfast is super good.|We dined several times at the lab bistrot. Very delicious food!|The staff is very helpful and friendly .|The place is very quiet. Go there for luxury in beautiful surroundings with delicious food just a few steps away.

Pros|Nice Views;|Well located;|Secure parking;|Comfortable bed and access to ammenities;|Main waiter at the Lab had great wine recommendations and gave great service;|Breakfast is good.||Cons|Water damage / stains running down walls and on artwork as shown in photos;|Shower is too small and bathroom poorly designed;|The ‘Junior Suites’ are small and not really a ‘Suite’;|Food at ‘The Lab’ for aperitivo is terrible and overpriced;|The other waiters at ‘The Lab’ are terrible and seem disinterested / incompetent;|Mini bar was never re-stocked, instead of restocking they left it and charged us for it nearly every night despite using it once;|Told us the terrace restaurant was closed on our last night when it clearly wasn’t - I believe this was an attempt to get us into the more expensive restaurant downstairs. Either way how do you not know if your own restaurant is open?;|The restaurant downstairs appears to be struggling which is not surprising given the service at the terrace restaurant;||We dined and drank at the hotel every night, had massages at the spa and spent a lot of money here. On the last night of our stay we booked a table at ‘The lab’. When we arrived we said we have a reservation, went to sit and were told we couldn’t sit at any of the tables that were reserved, when we explained we had made a reservation they stared at us blankly and we just sat at a table due to awkwardness. We then ordered wine, water and our first course. After a while the waiter came back and said no more of the wine was left, dropped the wine list on the table and disappeared. No water came out until I asked the other waiter for water. I ordered a different bottle of wine, the mains came out, no wine. 45 minutes after sitting at the table wine finally came out but the first course was cold. The first waiter vanished leaving the female waiter to deal with his mess. Finally he shows his face and we order the second course. Again 45 minutes later the food finally comes out but it was rubbish, clearly rushed and nothing like the food any of the previous nights. When we went to pay they were pulling order dockets out of a bin trying to figure out what we had ordered. A total debacle. ||I communicated the above with the Hotel. They seem not to care much or to be interested in the feedback. ||I recommend staying elsewhere. There is very nice accomodation throughout the Langhe area at much more reasonable rates, more authentic and with better service.

What a fantastic place! Beautifully situated in the hills of La Morra. 360 degree views, stunning landscape and gorgeous property. Location is great for access to all of the main villages. Check in process was seamless and very friendly. We were greeted immediately and shown to our wonderful room. The room had all the amenities we needed. We stayed in room 3, which we highly recommend. Corner room on the top floor offering a large balcony in the front with endless views of the vineyards and mountains and a relaxing patio in the back immersed in the vineyard. Large beautiful living space, ample his and hers closet space, spacious bathroom with heated floors, and plenty of amenities (coffee, tea, mini bar, etc). We loved the nightly turn down service and special treats. Breakfast was held in The Lab Bistro, plenty of selection and beautiful views of the morning sun burning the fog off the vines. Parking is very easy in a secure, gated, covered garage. We did not have time to experience the Spa, but the space was lovely and we will for sure enjoy on our return. We can't wait to visit again! Thank you for the warm hospitality and lovely stay.

A lovely hotel in Barolo. The location is optimal, close to La Morra, Bra, and Alba. The rooms were spacious and modern with great views of the surrounding hills and vineyards. The food on-site was very very good, which makes it very convenient when you don’t want to drive in the evening. But most of all, the staff was exceptional- highly competent and friendly.

We were back after 2 years in Arborina. The place is still very nice. Excellent and spacy rooms, a small but nice pool and spa. Beautifully located in the middle on the vineyards. Not cheap but prices are ok for what you get. You can park your car inside and covered. |The breakfast is excellent, lot of choices, partly buffet en partly a la carte. You can also have an easy lunch at the bistro, good food and reasonable priced. So why still 4 stars and not 5? The staff is friendly but not very efficient and sometimes not very competent. Breakfast service is slow and they keep on making mistakes. Reception service is nice, but outside an excellent head of reception, the rest of the staff does not know a lot, bookings for restaurants are complex and if you ask questions about activities they look at you if you ask something very complex. It's not so hard to tell guests where the local markets are on which day, but this is asked too much. Again, not unfriendly but not very competent.

This is perhaps the best hotel we have ever stayed in. The room was small (we had the smallest room), but had everything we needed. It came with a small kitchenette. We had a small mishap where we couldn't find a closet, but discovered two very spacious ones on our final evening. Oops! The views are gorgeous, amenities were wonderful, and the breakfast & restaurant were delicious. Above all, the service was exceptional. This was simply the best hospitality we've experienced at any hotel ever. The staff was accommodating and friendly. They even sent us away with a bag of water and snacks. I can't recommend this location enough.

All things considered, we think Arborina Relais is the nicest hotel we've ever stayed at.--in the world. The property is gorgeous, and the staff is truly exceptional--don't hesitate to ask for their help with reservations for wine tours or restaurants. They work miracles! Everyone is so nice and helpful. The rooms are meticulously clean and well cared for, and pool is very relaxing, the spa lovely, the breakfasts are incredible (and it was so nice to be able to take them on the restaurant deck in good weather, which made it feel very safe in terms of COVID, too). We had an amazing view from our front deck and back patio--one of a garden and trees, the other the vineyards and sky. I'm very picky about hotels and this is my favorite place to stay. I would 100% recommend it with no hesitation! It's the best!