Carrie T.
Yelp
tonight after work, before going to drive 45 minutes home to lancaster, i stopped here, to order two roast beef sandwiches. there was a truck in the drive thru, and another car behind that, and then me. i sat there with them for 5-10 minutes! who knows how long they had been waiting there before i got there, and we were all still waiting!!!! i do not knkw why they were not taking the truck's order!!! a person came behind me, and decided enough was enough and went in, only to still be there waiting when i left!! the truck finally moved. the car behind him, and in front of me moved up to order, and we both waited another 5-10 minutes!!! i opened my door to hear if they were apologizing for the wait, and explaining what was going on in there, and there was pure silence!!! finally, my turn only to wait again!!! not as long, but still long enough, and when the lady came on, she told me she would be with me in a sec. more like minutes!! no apology when she came back on. i ordered. she said nothing!!!! took forever before telling me how much my order was and to pull around to the window! finally, i got to go around the corner, and guess what???? guess who is still there??????? yep!, you got it; the truck, the first person in the line when i first got there fifteen minutes ago!!!! it ttok forever before they took his money, and then gave him his food, and he pulled away!!! then the next car, same thing, but a bit faster, then me!!! no apology, not opening the window, not acknowledging me at all, not looking at me, had their backs to me, two ladies talking and arguing amongst themselves, while the one lady held my bag of food in her one hand like a waitress holding a try of food!!!! all i wanted was two yummy sandwiches quickly to enjoy on the 45 minute trip home from work!!! i took my time, and went out of my way just to go to this arby's because of the great food last time i came through there recently!! this is only my second time here, and my last!!!! the lady at the window, and the other lady switched places, and finally that lady opened up the window! i told her (after seeing how they were doing no work, just arguing and ignoring me when i was at the window, and holding my food "hostage" instead of letting it go, and giving it to me, that they could keep there food since i had to wait forever, they did not apologize, and could not care less!! i pulled around the building, only to see that car i told you had pulled behind me, got fed up, and went inside for food, to still be there! i wanted to know what the blank was going on!! i looked inside, and four or five people were walking out the door, without food, so they had obviously already eaten it inside. there was not one customer inside, not a single customer at the counter to order food, no one even at the register!!! i got there at 8:30, and now it was 9:00 p.m., and i went to go inside to ask for the name of the manager! it said on the door that they closed at 10:00, not 9:00! i looked online just now, and see it is still open right now or supposed to be until 1 am!!! i tried to call, and get the name of them manger, and was hung up on, probably because i had just called right before that to tell them how upset i was with this lack of service or concern!! i had asked to speak to the manager, and a pretty nice woman answered and got her on the phone for me. the manager was ok at first, but then said they were extremely busy and were also short handed!! she did not apologize!! i told her that i understand being short handed, as i am in customer service, too, but that i am still there in the parking lot, and am looking inside and can see that they are not busy at all!!!!! i told her i cannot believe they did not even apologize! she then said she was sorry, but she was not sincere when she said it, only saying it because i told her she did not offer me one, and apology! that is when i called back to get her name, but was hung up on!!!! i tried to go inside at 9:00 , and the door said they close at 10:00, but they had locked the doors! i am guessing my e they closed or locked it on me!!!! i kept calling and calling only to continue to be ingnored!!! i should have not called so many times, because it may have scared them or they may have thought i was harassing them, so i admit my warning doing. maybe they locked the door for that reason, and maybe not! i do not know when they did that!! terrible! no stars!!!!!!!!!!!!!!!!!!!!!!!!! very upset, and disappointed and want my time repaid for all the inconvenience, and wasting my time, hanging up on me by the lady who at first was nice on the phone all because i asked nicely for the name of the manager!!! well, when i call tomorrow, i hope for your sake they do not think it is you that i am calling out!!! This is on S High Street in S. Columbus, OH just up the road from Circleville, OH