Arcadia Village Motel

I just arrived at this hotel and had a great first impression. The service was very warm and welcoming, and the staff were extremely kind and helpful. The room was very clean and well maintained. Beautiful room, lovely pool, and a great overall setting. I would definitely recommend this place.

Honestly trip.com, save your own reputation at this point because the motel clearly doesn't care about its own reputation. Numerous bad reviews that I didn't read until it was too late and they were all a similar experience to ours. Definently no improvements have been made. Attempted numerous times to call and message someone while we were there to no avail. No one in the office or on site it seems at all. Key was left that I just luckily happened to find a no one would answer the phone either. I paid for 3 beds, our room had 1. Then the toilet was used, and it wouldn't flush... on top of that the bathroom door wouldn't close so couldn't even try to contain the smell. No response whatsoever from them. Absolutely horrible night, crammed 3 of us on 1 really uncomfortable bed. The location is the only thing going for this place and sadly while you keep advertising it, unsuspecting people will continue to be ripped off from this mob. Truly disappointing and we will be sure to tell others to avoid. I will also be booking my hotel rooms with the hotels directly in the future as I can't trust that what is advertised here is legit.

We are very disappointed with the service I received. There was absolutely no professional service provided, and it was clear that customer care was not a priority. When I arrived, my room was in a disgusting condition. I had no choice but to book another stay elsewhere immediately upon arrival. To make matters worse, my calls and emails went unanswered, which added to the frustration. This experience was unacceptable, and I expect a proper response and resolution to this matter. Poor facilities evan didn't return my cost or replace another room, instead they sell room to other guest from next day,

Enjoyed my stay on Magnetic Island and Arcadia was the perfect spot to stay. Excellent location, restaurant had a really cool vibe that transformed at night to the location had good energy to it. Abuts beautiful pristine beaches and heaps of hikes around, will definitely stay again!

Overall a great stay. Lovely staff and decent rooms. We were allowed to use the hotel pool and restaurant as well which was nice.

Owners and service were outstanding very helpful. Room was comfortable great hot shower but old tired bathroom. Close to hotel with meals and toad racing on Wednesday was a fun activity.

Very upsetting experience. Thrown onto the street for bringing management attention to filthy old blood stained pillow (told it wasn’t blood) cockroaches on the cutlery, old cockroach dirt pile under the toaster (told blandly “there are cockroaches everywhere”), screen door jammed shut was a fire hazard (told it wasn’t jammed shut as all the doors were new, did not move from his seat!) inadequate linen - single dooner for a queen bed. Did not get a chance to mention that I could not log onto the wifi and that I had nil response to text message sent the previous night. Told to get out as I was expecting 5 star experience from a 3 star motel. Manager cancelled my second night without my permission. All I wanted was the room cleaned and sprayed and Adam the aggressive abusive manager finished by telling me I was the aggressive one and I wouldn’t t be getting a refund. At no stage did I raise my voice. I was dumbfounded. I’m 65, my sister-in-law is 68 and school holidays mean that the beautiful island is booked out and we had nowhere to stay. Adam said he could sell our room 10 times over and to get out.

Awesome location, air con was fabulous. It was quiet. Our bathroom window was broken and you could have fit your arm through, asked the fella to put some duct tape over the gap but by 9 pm nothing was done so we did it ourselves. It was a very basic room, older style. The bathroom could do with a bloody good scrub, we had a centipede in the bed under the sheets. The bedding coverlets were stained, not recent stains by the looks of it but just old. The pool was great. I think next time we will spend a bit more for something nicer. It looks like renovations were also being done around the place, grounds super tidy.