Rachel H.
Yelp
I haven't written a review in a while, but I woke up this morning angry at how terrible this place has become.
The prices have doubled (or more than doubled) and the service has become about as poor as it can get. In the past, a one hour massage was $92 and included a day pass. Great! That was actually pretty decent. Now a massage is $175+ and does not include a day pass, and oh by the way a day pass is $75 now (it used to be $35). So now you are looking at $250. Oh by the way, you're expected to tip on top of that so now you're up to $300. I also had 1 beer and a small bag of peanut butter pretzels so this somehow brought my total up to $350+. I felt completely ripped off.
Don't get me wrong, I wouldn't mind paying that much if I felt the services I received were worth that much, but the actual spa itself is garbage.
Like other reviewers have mentioned, they let way too many people in. I wonder what the fire marshal thinks about them routinely exceeding capacity. The pools could be nice except everything is dirty, dirty, dirty. Big chunks of hair floating in the water. Human skin sloughing off and floating in the water. Do they ever clean this place? Maybe they do but then when they let people in beyond capacity, their cumulative body soil is too much for the water filters to bear.
There are spa attendants walking around constantly. Are they cleaning the chunks of hair up off the floor? No. Are they offering cucumber scented water or fresh towels? No. What are they doing, you ask? They are walking around shouting at people who they think are breaking the rules. Yes, shouting. "DO NOT SIT ON THE LEDGE." they shout. There is no signage saying not to sit on the ledge. Also, if sitting on the ledge is such a problem, maybe PUT something there so people can't sit on the ledge? Like some potted plants or something? There are better ways to stop people sitting on the ledge than walking around shouting every 10 minutes.
"YOU ARE TOO CLOSE TO EACH OTHER" they shout, at a couple that was sitting too close to each other in the hot tub. Okay, we get it, does the entire spa need to know they were sitting too close together? By the way, maybe if you didn't overcrowd the place, people wouldn't be sitting too close?
"DO NOT SIT ON THE BENCH WITHOUT A TOWEL" they shout at me - Please understand that, while I was topless at the time, I was wearing swimsuit bottoms. Yes I know not to sit my bare butt on the bench, I had figured it was OK to sit while wearing swimsuit bottoms? Either way, just quietly hand me a towel if it's that important. Stop shouting at me!
I want to stress that a big part of the reason this place is so awful is because they realized they can do all these terrible things and still have a packed house every dang day of the week. You all need to STOP GOING HERE. Go to any other spa. Don't perpetuate this terrible, awful, no good business. They won't stop ANY of this madness until they start losing customers over it. There are so many better places to go than this. For the same price, you could have a quiet weekend getaway in the mountains at Wilbur Hot Springs. Literally the same price buys you a whole weekend there, and sometimes they even have a private chef. Or, again for the exact same price, spend 2 days at Harbin. Stop blowing $350+ for a strict 3 hours of the worst possible experience imaginable.
Let's say the price doesn't bother you at all cause you got a 7+ figure salary. Please do us all a favor and open a better spa with your money. We are all desperately looking for other options, and you see what a booming business this terrible place is. Even if you opened a mediocre spa you would make so much money. Please, save us from the lack of local spa options!