ARCOTEL Onyx Hamburg

Excellent in all aspects except for the horrendous music they play all day long in the lobby. It is incredibly bad...like the proverbial "elevator music" but piped into the lobby. Other than that the staff were lovely, really friendly and efficient. Breakfast excellent too. I really like this hotel...my wife thought so too.

Found there’s no room for me when arrived, though the person at the reception was very helpful, and sent me on a taxi paid by the hotel to another hotel to spend the night. In the morning I was asked if I want to stay, or go back to my originally booked hotel, and I went back, as it was close to my appointments. When o arrived, there was still no room for me, and I was left to wait in the lobby. After about an hour I decided it’s time to contact the manager via phone, and in 15 minutes I got a room, though it was smelly. Left for my business and kindly asked the smell to be fixed, or to move me to a different room. Happily on my return the smell was not that prominent, and I managed to sleep well the last night. Quite a bad experience unfortunately, and the situation was quite badly managed.

One of the best hotels I stayed in Hamburg. Space rooms, clean, great location, quiet place to rest and my dog was in heaven. Breakfast was good and it is opened long every day. Check out later than many other places. Bar has good atmosphere and very helpful stuff. I think about going there this summer and I will definitely check the prices in other to stay there again.

We had a twin room with view to Elbphilharmonie - highly appreciated our stay, all fantastic. Thanks again!

Stayed here in may 2025, the hotel is located on the reeperbahn and a short walk away from the clubs and pubs and cafes, room was clean and bed was comfortable...could do with some vending machines as there was nowhere to get a water or snack after bar hours

Nice hotel and very well located! Breakfast was also perfect and the staff was nice and friendly. Only 2 points of attention: our room was certainly not very clean (dusty) and I do not like the Hotel soap line and I forgot my shower gel.... It stank! I would advise the hotel to try out some other line!

Everything was great! We were at the hotel for the EURO football championship. ||Three nights, very tasty breakfast, although not enough vegetables offered for me. ||But the room was very nice, clean and also big.||The hotel is in the center, everything was close. Staff very friendly, nothing was a problem. ||Parking is possible in public garages that are part of the hotel. The parking fee costs 22 Euros for 24 hours. Quite a high price when we were there for three days. But there were few free places in the city during the EURO, so justifiable. But I'm afraid, that this price for parking is also in the normal season.||But I definitely recommend the hotel, very nice, all the necessary services and the big advantage is that it is in the center.

We had a great time with this hotel as our home base in Hamburg. The location was fantastic. We felt safe, had many food and drink options close by, taxis right out front, and a very short walk to the subway. We were able to store our bags when we arrived early, and left late. Front desk service was adequate, but they could've used a 2nd person at busy times. ||The beds were very comfortable, but the AC in the room wouldn't go beyond 24C which is a bit too hot for me, but it was cool outside so opening the window helped. |I would stay here again if I were to return to Hamburg.

Awesome location on the East end of the Reeperbahn entertainment district. Nice rooms with good sound separation. Efficient friendly staff. Good substantial breakfast.

This hotel is classified as "4 star superior". Let's compare it to my experience: - The room was spacious with a large mini-bar - 3 elevators with card access - Large bar in the basement - Complementary Wi-Fi - Check-In: 3pm / Check-Out: 12pm Bullet points to mention, but I wasn't able to judge: - Parking Garage - Spa/Computer-Station - Breakfast (from 6.30am to 12.30pm, next door, EUR 17.90) It was very positive that I was able to access my room prior to official check-in time. Not all off the staff seems to be experienced and educated in their business area (front desk, bar). They use pictures of the famous building next door ("The Dancing Towers" in their advertisement even though that's not their property (apart from breakfast offering) - even though their own building looks very fancy! Very close to the amusement area "Kiez" and in close walking distance to the port ("Landing Bridges"). The location is perfect