ARCOTEL Onyx Hamburg

Good convenient location, basically across the street from the St Pauli Ubahn station. The breakfast buffet which was included in my room rate was a nice plus, with very decent spread of hot and cold food selections. My only complaint is that they only cleaned my room twice during my 6 night stay.

I stayed for 3 nights (17–20 Nov 2025) and not once did anyone come to clean my room. I complained the night before check-out, yet still no one showed up. They couldn’t give me a proper explanation, and during check-out they offered me a €50 voucher for my next stay. Of course, I refused — the experience was a nightmare and I won’t be returning. This was their idea of compensation for such poor service.

I liked the service and room cleaning policy. You have to ask for it in advance. A bit unusual, but when you know it, you prefer it, allowing you a bit more privacy and saves some ressources.

Excellent in all aspects except for the horrendous music they play all day long in the lobby. It is incredibly bad...like the proverbial "elevator music" but piped into the lobby. Other than that the staff were lovely, really friendly and efficient. Breakfast excellent too. I really like this hotel...my wife thought so too.

A four-star hotel, but the management decided that no water is to be provided in the room. 120 euros for the night doesn't qualify for water? Imagine what the customer service is like!

The room itself is fine, clean, quiet and spacious. While the front desk staff could be much more nicer, indifferent.

Not so helpful staff. I visited the hotel during Reeperbahn Festival so I guess it was a bit stressful conditions. But anyway - not welcoming, quite inattentive and a bit bored. Rooms - very average.

Right on Reeperbahn Hamburg. Nice walk in the rain on a quiet evening with a beer from one of the small kiosks. Bed & view was great.

Awesome location on the East end of the Reeperbahn entertainment district. Nice rooms with good sound separation. Efficient friendly staff. Good substantial breakfast.

This hotel is classified as "4 star superior". Let's compare it to my experience: - The room was spacious with a large mini-bar - 3 elevators with card access - Large bar in the basement - Complementary Wi-Fi - Check-In: 3pm / Check-Out: 12pm Bullet points to mention, but I wasn't able to judge: - Parking Garage - Spa/Computer-Station - Breakfast (from 6.30am to 12.30pm, next door, EUR 17.90) It was very positive that I was able to access my room prior to official check-in time. Not all off the staff seems to be experienced and educated in their business area (front desk, bar). They use pictures of the famous building next door ("The Dancing Towers" in their advertisement even though that's not their property (apart from breakfast offering) - even though their own building looks very fancy! Very close to the amusement area "Kiez" and in close walking distance to the port ("Landing Bridges"). The location is perfect