Jenny G.
Google
We booked a one-week stay at Arcs Suites and Residences and were first assigned to room 101A. This room had two bathrooms, and at first glance, everything appeared relatively clean and fairly new. However, upon closer inspection, we discovered that the entire ceiling in the first bathroom was covered with mold. In the second bathroom, the shower head actually fell off when I tried to use it.
We immediately reported these issues and requested a new room, as the conditions were simply unacceptable. Unfortunately, our request was only fulfilled a day later, as we were told that no other rooms were available. When we were finally moved, the new room was noticeably smaller, but at least there was no mold on the ceiling. The staff claimed that the mold problem was due to the island’s humidity, which is simply not true—the island is actually quite dry. The real issue is clearly the lack of proper ventilation in the rooms and the absence of windows.
What was even more concerning was that on the same day we had to leave the mold-infested room, new guests were checked into it. The mold had not been removed at all.
Aside from that, the stay was relatively fine. The reception hours, however, were quite unusual and inconsistent. For example, it was supposed to be open again after 7 p.m. and until 2 p.m. during the day, but this seemed rather arbitrary and unreliable.
Breakfast was another weak point. On one morning, it was simply forgotten, as we were never told that we had to order the same breakfast every day. The selection is extremely limited and identical every morning, which might be acceptable for a short stay of two or three nights, but certainly not ideal for a longer vacation.
On a positive note, the lady who served breakfast was exceptionally friendly and kind. Unfortunately, the same cannot be said about the rest of the staff. Communication was poor, and we were given very little information about anything. We had to ask about every detail ourselves.
In summary, our experience was mixed. While the place looks nice on the surface, the maintenance issues, poor communication, and questionable hygiene make it difficult to recommend for more than a short stay.