Arc'teryx Piccadilly London Store

I had an exceptional experience at the Arc'teryx store thanks to Yuxing, James, and Fraz. I visited to change the zipper color on my jacket, and they assisted me with great care and professionalism. What truly impressed me was how warm and friendly they were throughout — it felt like shopping with knowledgeable friends who genuinely wanted to help me find the perfect piece. Their thoughtful recommendations led me to a jacket that I’m extremely happy with. Outstanding service and a truly enjoyable shopping experience. Thank you again!

Jo was a superstar! Thank you for taking the time to help me find exactly what I needed. The store is very professionally ran and has a great layout. Susan, John and Ashley were very helpful and friendly too :)

I want to highlight the excellent service we received from an employee on the bottom floor of Arc'teryx. He was friendly, attentive and very professional. Thanks to his treatment, we decided to purchase two jackets, and I have the receipt which I will attach as proof of our purchase and positive experience with him. However, the experience upstairs was the complete opposite. We waited at the checkout to pay, while several employees chatted amongst themselves, not paying attention to us or making the slightest attempt to help us even when we were at the checkout ready to pay. Their attitude was completely indifferent even though they were right next to us they were more attentive to their conversation than to the customer. An establishment of this standard should offer consistent service in all areas. I hope they take note and improve the attitude of the staff upstairs because customer service makes a big difference.

I was served by two lovely young men Beau and Louis who helped me in finding the right summer hat and I must say - they’re help was exceptional ! I think what really made my time in the store a pleasurable experience was the great energy that oozed out of them two, they’re positive vibes was everything ! They made me think if I ever open a store, I want bright young people like that working for me. Their warm welcome and polite smile was everything, absolutely everything ! Thank you so much to those two young men, they have a bright future ahead of them !

Went to buy a Sima jacket, 10/10 service from the staff member who helped this evening - he was really attentive and spent the time finding the item and sizes. Great service.

Incredibly friendly, warm service from the staff here yesterday. Everyone, on both floors, including the security doorman, was helpful and polite. Marks this store out from so many other central London retailers. Why don't others understand this basic element of selling? I spent twice as much as I meant to yesterday. Duh.

Decent choice of Arc’teryx products. 2 floors with a good selection of shoes with all available sizes! Discounts part has nice stuff too with 20-30% off.

Friendly staff and very helpful, when I asked about their backpack range they gave me a very in depth and personalised experience helping me find one I liked.