Arc'teryx

Always thought Japanese are very polite with good customer service until I tried to go several shops to find Arc'teryx products this time. Saw 2 staff at Arcteryx section and showed them the product pic and the lady staff straight away said no and continue her chatting, while the male staff saw and pointed at the other section. When I asked if have other colours or other products with the same functions, the male staff then appeared annoyed and brushed me off by saying everything is on display and randomly pointed at a jacket and told me it’s the same function and continue with their chatting, but when I googled it, it’s totally not. What’s the point of having them there when they don’t bother to assist the customers

My first time visiting this shop was great experience. They had good advices for rock climbing in Japan. Long haired guy were super gentle introduce to me when I choosing harness. It was surprise to me, some reviews were saying they were not good for foreigners. I don't think that's right. I think those bad reviews are being harassed. Arigatogozamasu!

Lots of selection but not a lot of sizes in stock when I was there - medium and large

Despite being a smaller outlet compared to other branded stores Arc’teryx has in Tokyo, they offer a wide range of items. I was able to find my jacket here, even though it was in high demand at the main store and out of stock online. I recommend anyone looking to purchase Arc’teryx products to at least visit this outlet.

I tried calling them before going to check to see if they have jacket and size. They told me I can’t call and ask these questions over the phone 😂. Horrible service.

Horrible service. There is no service at all. We just want to try on the top, and the sales person was giving us such an attitude and rolling her eyes at us 🙄

It is located on b2 of the camera building. Lots of variety. Clothes and bags for women and men. Sixes were limited to xs, s, and m. Staff was very friendly and helped find l large sizes

Has a dumb rule of buying one product per group to prevent hoarding and reselling. Like seriously, if I came as a family of 4, I have one glove between the 4 of us.....