Tatiana Athanasiou
Google
Went through the drive through and asked if I could get a twist (chocolate and vanilla) in a cup, with brownie toppings. She must not have heard me, because she asked me to repeat myself - so I did, and she said they couldn’t do that, and they would have to charge me a sundae for that. I said, “okay, so can I just be charged for a sundae, and get exactly what I asked for?” She then says, “So you want a twist, in a cone, in a cup, with brownies?” - to which I said, “no, I want (a twist) in a cup with brownie toppings, nothing else.” And she goes.. “that’s a sundae?”, and I said (very confused at this point), “okay, so can I please be charged for a sundae, and just get the twist with brownie toppings?” THEN she says, VERY condescendingly, “Ma’am that IS a sundae - a sundae is the ice cream of your choice, in a cup, with the topping of your choice!” At this point I just decided I didn’t want anything they had to offer, because she clearly didn’t want to admit she misunderstood my first question. If I described EXACTLY what a sundae is when I asked for what I initially wanted, and then you say you *cannot* do that, don’t be upset with me for being confused when you tell me that I’m describing a sundae in a condescending voice. ADMIT that you misunderstood what I asked for in the first place, and say “of course we can make you that ma’am, what you are wanting is exactly how we make our sundaes!” Then you would have someone that happily wants what you have to offer, and doesn’t leave because of your attitude.