707christineo
Google
Stopped over here on our hike on the West Highland Way. A mixed experience. |The welcome we received was atrocious. It had been raining, and along with an American lady whom we met on the ferry across we were looking forward to getting dried off. We got to reception and after we'd waited about 10 minutes, a chap appeared briefly to say 'someone will be with you to check you in in 10 minutes', then disappeared. After a further 10 minutes I ventured into the staff area behind the reception desk, and explained to a couple of people that we were waiting to check in, and that we'd been waiting 20 minutes. They said 'well we're very busy at the moment, someone will be out shortly. 5 minutes later a friendly enough chap arrived, but it was a terrible welcome overall. |The room was comfortable enough EXCEPT not that clean, and the shower was very poor - just a trickle of water really. |The food was quite nice and the restaurant staff at dinner were friendly and helpful. |But the service at breakfast, I'm afraid, displayed more of the attitude that the hotel's guests were an inconvenience to the smooth running of the hotel. Breakfast doesn't start till 8 and the first ferry is at 9, so it didn't leave much time as we had a 14 mile walk ahead of us - we waited at the breakfast room door but there was noone there so we went to sit down, whereupon the only lady serving shouted across to us, pointing her finger, that we should wait to be seated. No hot food on the buffet, you had to order from this person, and our (hard) poached eggs arrived at 8.35 so it was all a bit of a rush. |Not at all the usual sort of Highland hospitality. Will not return.