Jane D.
Yelp
Oi vey. I've thrown about 20 children's birthday parties in my lifetime, including at the other Area 53 location on Bridge St. This Area 53 (on Scholes St.) is by far the worst venue we've encountered.
Support staff are remarkably disorganized and indifferent. We arrived early only to wait about 20 minutes to be helped by our so-called party hostess (so-called because she was not present for 99% of the time). Front-of-the-house, who were justifiably busy with other customers, did not try to help us track her down beyond sending an initial message. OK, understandable -- and no biggie by itself. But then there was another half an hour wait after our party time was supposed to have started because the hostess / venue could not locate more than half of the waivers that parents of minor guests had sent in previously. We had triple verified with these parents previously that they had filled out waivers and they verified again on the day of. Half an hour into our allotted party time, we were still trying to herd 15 antsy children in the crowded lobby while re-filling out 100% non-legally binding waivers for minor guests.
The venue nickels and dimes in incredibly ridiculous ways. I'm all for conservation, but we had 15 guests and were given exactly 15 plates and 15 cups and 15 napkins, which were expected to be used for both savory food and ice cream cake and drinks, and in between paintball rounds (which made it hard to identify your previously used cups). When we asked for more serving ware, we couldn't track down our hostess in person or by phone. We left a request with another staff member and did not receive any help for another 45 minutes. Guests were reduced to using torn-up empty pizza boxes as plates.
"Party rooms" feel like Siberian prisons. The subterranean spaces are freezing, held at around 60 degrees; filthy with sticky walls and detritus on the floor; tiny; and ugly, the sticky, pockmarked prison-cell walls adorned with little more than some epilepsy inducing strobe lights. (We had brought some decorations, but of course were unable to set them up beforehand as we were not allowed into the party room until 40 minutes after our party time had begun.)
While this is not uncommon at party venues, be aware that if you want to feed your guests, you will be forced to order refreshments from a junky, low-quality, and overpriced menu of hyper processed foods. There are no juice, fruit or veggie options -- only yellow / red dye saturated Minute Maid "lemonade" and sugar soda; cold mystery meat nuggets and fries; bad pizza with white rubber in place of cheese. They do not make reasonable accommodations for dietary needs based on religion or disability -- e.g. if you need kosher/halal food, if you have celiac disease, etc... We were told we could not bring in two gluten free cupcakes for guests without incurring an enormous surcharge, which was something like 75% of the party package cost.
Be aware that unless you rent out the entire space, your pre-teens and children even younger than that will be pitted against 20+ year old adults who sometimes come in full body armor. Face masks and other equipment do not appear to be sanitized between use.
Our passive aggressive party hostess "forgot" to give us an arcade card that was supposed to come with the party package. We had to chase her down to ask for it as we were leaving.
I could go on, but in the interests of not reliving this trauma for any longer than I have to, suffice it to say that I can't remember the last time I wrote a one star review. This Area 53 deserves it.